An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by hogash
They will respond to buyers' questions via their own support system.Go to item support
Additional information from hogash:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Won a Competition
- Power Elite Author
- Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
- Author was Featured
- Author has had an Item Featured
- Most Wanted Bounty Winner
- Bought between 100 and 499 items
- Referred between 500 and 999 users
- Has been a member for 5-6 years
- Author had a Free File of the Month
- Grew a moustache for the Envato Movember competition
- Exclusive Author
|Created||21 June 12|
|Last Update||24 June 14|
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