An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by skygothemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from skygothemes:

We Support you from Monday to Friday, from 9 a.m. to 5 p.m (UTC+01:00 Time Zone)

Support for out items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Tiny customization’s
You can also contact us with mail: skygothemes[at]gmail.com. For your reference, please don’t forget about follow positions:
  • Purchase code if you contact us for support our item
  • If you have issues with displaying elements or layout, please attach printscreens
  • Please send us URL of your web with our theme
We also offer you for additional fee:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Customization of graphic elements and layout
  • Customization and adding new futures and functions

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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