63 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Sonia12NZ Purchased
Please help me – my template is not working http://www.evolvestore.co.nz

Why is is not working?

ait
ait Author

Hi,

Please download the newest theme version.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Trying to install theme and WP says it is missing the style.css file and will not complete installation. I don’t find it in the uncompressed directory either. What can I do from here? Thanks!

ait
ait Author

Hi,

Please unzip the package you downloaded from themeforest, actual theme is in WP folder.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • United States
mxwealth Purchased

Uploading sample data failed.

Website upload very slow. I am in a dedicated server. I opened thread on your forum about the upload issue and noticed many people complaint about site being slow and failed to upload sample data. I understand one can have issues but not so many. It is fair to say that you are well documented however, following your instructions and watching the video fail to upload the sample data.

Please answer to my request. Thanks

ait
ait Author

Please send us your php.ini via support forum, it might be that your memory limit is too low. Thanks.

mxwealth
mxwealth Purchased

I sent you my details, ftp and wp access. Thanks for help

mxwealth
mxwealth Purchased

found the error on you xml data.

you need to replace: http://localhost/theme/elegance/
with
http://preview.ait-themes.com/elegance/wp2/
  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
Kerry Purchased

I have tried to sign into your support desk without success (continually asked to reenter the captcha). Following installation, I’ve received this error message: Fatal error: Call to undefined function wp_get_theme() in /home/amourflo/public_html/wp-content/themes/elegance/AIT/ait-bootstrap.php on line 15

Please advise

ait
ait Author

Please send me your Licence key via private message. I’ll have a look at it. Thanks.

  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • United States
mxwealth Purchased

There is no kitchen sink when you try to do a post or page. Please fix this bug as well. Thanks

ait
ait Author

Please post to our support forum, as our developers don’t have access to themeforest discussions. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Ridstar Purchased

Trying to install theme and it says it is missing the style.css file and will not complete installation. The file is already in zip format file. What should I do? Thanks!

ait
ait Author

Hi,

Please unpack the zip file you downloaded from themeforest. Theme is located in WP folder.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • United States
mxwealth Purchased

My question about the kitchen sink, or shortcodes or wysiwyg was not answered, days pass, bugs still there, I see in your forum many people asking the same bugs all over.

More over you said, many time: “it is weird error”. My friend, your websites are beautiful but functionality is poor, too many bugs and slow response.

ait
ait Author

Thanks for the reminder, I’ve forwarded your message to our developer. He’ll have a look at your issues asap.

  • Bought between 1000 and 4999 items
  • Has been a member for 5-6 years
crucials Purchased

On main blog page, full article is showing up rather than just an excerpt? How can this be fixed?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United Kingdom

Hi,

I have installed the theme and imported the sample content, however I am seeing the slider etc. on most of the ‘normal’ pages as well as the home page. How do I turn this off?

Thanks.

ait
ait Author

Thanks for your messages and emails. I’ve forwarded them to our developer. He’ll reply on our support forum asap.

rdavenport

I have figured this out now, I did it by ticking the option on each page, and setting the drop-down to “None”. Don’t know if that’s the right way to do it, but it seems to work.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United Kingdom

Hi,

I am trying to use Contact Form 7 and Contact Form 7 Datepicker with your Elegance theme, however the actual datepicker does not appear when the field is clicked.

I have tried it with the default TwentyTwelve theme activated and it works ok.

Is this something you know about, and is there something I can do to make it work?

Any help would be much appreciated, I’m really stuck. :(

Thank you. Richard.

ait
ait Author

Thanks for your messages and emails. I’ve forwarded them to our developer. He’ll reply on our support forum asap.

rdavenport

Thanks. Just so you know, I have used a different calendar that works with Contact Form 7 now, which isn’t as pretty but seems to work anyway. It’s “Contact Form 7 Calendar” by Harry Sundana if anyone has had the same problem. It can be found here: http://blog.inhs.web.id/cf7-calendar.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United Kingdom

Hi,

Has anyone noticed that the slider titles and descriptions do not show on iPhone? Is there a fix for this?

Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United Kingdom

Is anyone else experiencing the extreme slowness of page-loads on this theme? I have logged the issue in the support forums at http://support.ait-themes.com/discussion/4991/elegance-page-loads-are-really-slow#Item_2, but nobody has commented on it yet.

I really need to get this site live but I can’t do it like this.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I have downloaded the theme and it will simply not upload. Could you please explain step by step how to do this as this has not happened on other themes i have used. Very frustrated by this.

ait
ait Author

Hi,

Please unzip the file you downloaded from themeforest. Theme is located in WP folder.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user

i have done this and it is still not working, please explain, this response does not help

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I have given this theme one star. It has limited versatility, functions offered do not properly work, much of the customization requires CSS editing rather than being built-in to an admin panel, you can only have one blog page rather than multiple blog feeds, and the theme does not co-operate well with many plugins. Oh, and the support is slow to respond to problems/comments. All in all, I think it’s the worst theme that I’ve purchased. Pretty but not functional.

ait
ait Author

Thanks for the review. Each theme admin and framework are different. You can change and customize many things in our admin, but you cannot change completely whole design and layout. That’s why you’re purchasing a theme of some kind not a universal Dreamweaver-like framework.

With all the respect to you I think that all the design and development work we’ve put into the theme and free support we’re offering should deserve more than one star.

We’ll discuss all your comments internally and think of an improvements we can make.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

This theme looks awesome. Is it possible to have a header with a static image (or slider) at each page? If yes, I would buy this theme:)

Regards, Arnoud

ait
ait Author

You can have different slider on each page. That’s no problem. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Looking at purchasing this template. Do you offer “setup directions like demo” in the installation instructions?

ait
ait Author

Theme includes default content and documentation. If you’ll be unsure feel free to ask on our support forum. Thanks.

  • Belgium
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Any chance of this theme ever becoming responsive :D?

ait
ait Author

Theme is adaptive, it’ll adapt on mobile devices such as iPhone or Android phones. It’ll stay the same on iPad for example. Thanks.

  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • United States
mxwealth Purchased

Another error. I can’t change the slider transition. There are many effects but, it doesn’t matter which one I choose, it doesn’t change.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

mxwealth
mxwealth Purchased

I did it yesterday and your support is slow and has not replied yet.

ait
ait Author

Sorry we don’t work over weekends. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Spikie69 Purchased

I am using a security plugin to monitor 404 error and one that pops up all the time and locks users out is /fancybox/fancy_shadow_e.png Somewhere in one CSS or php file this is being called but not the proper way. Any ideas how to solve this.?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • United States
mxwealth Purchased

Buyer BEWARE, this template is crap. I advise do not purchase this template. One star is way too much.

You can’t even change the transition effect of the slider to fade! The shortcodes icon, doesn’t show up in the kitchensink. You have to manual deactivate the slider from every page otherwise will be activated by default. Global settings doesn’t work. Slow page upload. Many of my paid plugins from codecanyon, that work in any other template, do not work in this theme.

I have spent days working on this theme and after I gave up, I hired a developer to work on the theme as well and he told me that the theme is not worth to work on.

I lost time and money. :mad:

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