52 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
juleswat Purchased

The twitter feed isn’t working on mine either, and I am also having a problem with the contact box. Whenever I click submit, I get an error saying

Thank you for contacting us, we will get back to you soon.”; } else { echo ” (/) Sorry your message not sent, try again later. ”; } ?>

designthemes

1) For the Twitter Feed Issue:

As you can see from the following link, Twitter has discontinued its unauthenticated v1.0 API.

So the “Twitter 1.0 API” (used in our widget here) getting retired, and the widget was stopped working.

http://tweet.seaofclouds.com/

We are trying to integrate the alternate solution, so we will update our themes to show the twitter feeds ASAP.

2) For the Contact form (box) Issue:

It seems that the contact form works well in our side, without any issues.

Kindly check the contact pages in our template and the screenshots attached here for reference,

http://d.pr/i/ePeJ
http://d.pr/i/omnv

So we may need to check in your side, to find the fix or solution for this contact form issue.

If possible, please mail us your FTP login credentials immediately via the right bottom form @

http://themeforest.net/user/designthemes
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
einabq Purchased

Hello – I just purchased this theme today and when I attempt to install the new theme into my WP site, I am getting:

‘WordPress failure notice.’

Any ideas?

Thanks! Elizabeth

designthemes

Hi einabq,

You purchased our Elegant Business HTML Template. So HTML Template haven’t support for WP site. So kindly download our Elegant WordPress Theme at http://themeforest.net/item/elegant-responsive-business-portfolio-theme/4507455

Kindly inform me, if you find any difficulties.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi -

I have downloaded and modified the template here - http://grayshaw.net/

My problem is that when I resize the computer browser down, the mobile menu shows up fine – but, when I pull the site up on my phone it does not. It does, however, respond by reordering the columns of photos and other information – but no mobile menu – what have I done wrong in the implementation? I read all of the instructions, but I don’t know what I messed up.

Thank you

designthemes

Thanks for purchasing our template !

We have checked out your website with all devices using “Responsinator” as below,

http://responsinator.com/?url=grayshaw.net%2F

And it seems that the mobile menu works fine only. So kindly check it once again from the above link first.

If you get the same issue yet, please get us back immediately with any screenshots like more specific references.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

Just like sagentic said:

“I have downloaded and modified the template here – http://rodiles.com.mx My problem is that when I resize the computer browser down, the mobile menu shows up fine – but, when I pull the site up on my phone it does not. It does, however, respond by reordering the columns of photos and other information – but no mobile menu – what have I done wrong in the implementation? I read all of the instructions, but I don’t know what I messed up.”

I’ve also checked the website using Responsinator using my site URL rodiles.com.mx and it seems to work fine there, but in a real iPhone it doesn’t, it still presents the problem described above.

Please, help.

Thank you!

designthemes

Again, we tested our template and your site with different iPhone simulators, and we didn’t find any issues with mobile-menu yet.

If possible, kindly get us back with the version of iPhone you’re viewing so. Or please leave us any screenshot like reference on your issue.

So that, we can take a look and will help you get a fix or exact solution for this ASAP !

mikerai

Hi,

Thank you for your reply.

I have tested my site (rodiles.com.mx) in several iPhone simulators as well and it works perfectly well there. I have even tried XCode simulator.

But, in a real device (iPhone 4 with iOS6, iPhone 4 with iOS7, iPhone 4S with iOS6, iPhone4 with iOS7, iPhone5 with iOS6, iPhone5 with iOS7, iPad with iOS5, iPad2 with iOS6 and iPad with iOS7) it does not work.

Here are some screenshots from an iPhone 4S with iOS6:

As you can see, the responsive mode is not working.

Thank you once again for your time and attention to these messages.

Cheers!

designthemes

Thanks for posting the screenshot references anyway !

But it seems that there is no issues on our menus, Whereas you may have those problems before setting up the current page menu item then.

So, kindly check and make sure that you’ve chosen or specified the current page item with menus.

Also please wait for the site to load completely. Because the current page menu-item can only be displayed properly after when the page was completely loaded.

http://d.pr/i/snvi

Look at the above screenshot of that same layout as your reference.

mikerai

Hello,

Could you please open my website on an actual mobile device? I have test it, again, with a Motorola RAZR and the screenshots are exactly as the iPhone ones. I also waited for the site to be fully loaded and nothing changed.

I have tested my website in responsinator and it seems to go fine, but in real mobile devices it is not working as expected.

This is weird, my site “passes” the responsinator tests and does not detect the @media queries in an actual smartphone.

The screenshot that you are kindly posting does not show the layout for a smartphone.

Please let me know what else I can do.

Thank you for your attention and support.

Cheers,

mikerai
mikerai Purchased

Hi,

Any comments or updates? Have you open my website on an actual mobile device and see what I am talking about?

Thank you!

mikerai
mikerai Purchased

Hi again,

I was using Google Page Speed tools and noticed that they show EXACTLY how my site actually displays on real mobile devices, not as Responsinator does.

Please, have a look at the mobile tab:

http://developers.google.com/speed/pagespeed/insights/?url=rodiles.com.mx

Hope you can help me to unleash the full power of your template.

Cheers,

designthemes

Yes, we have tested your website with actual device from our end. And we have found and experienced those same issues you’ve shown.

We think that those issue may occurs because the customizations you’ve dealt with your end.

If possible, kindly mail us your site credentials (FTP access logins) immediately.

So that, we can check and find out the issues from your end. Then we’ll help you get rid of those issues ASAP !

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
mmijat Purchased

Hello, I have bought the theme and I love the design but am facing problems with latin letters š, ?, ?, ž and ? in navigation, they get corrupted as probably they are not included in font pack. Do you have an suggestion for me to fix it and to keep the looks? Thank you in advance.

designthemes

If you want to use Latin letters, please consider using the corresponding HTML entity (name/code) as needed.

Here is a link for your reference, http://www.w3schools.com/tags/ref_entities.asp

Default-user
mmijat Purchased

Hello again, I know to write these letters with entities, no problem in that part but in the part how it looks in fancy navigation toolbars. For instance, all regular letters are like bolded but the “special” ones I use are very thin. Probably the problem is that template uses special fonts, something like coufon that doesnt have the letters I need? But still I need a solution, the theme is great but if my eastern latin letters look funny, my website loses credibility. Thank you

designthemes

Please get us back immediately with any screenshot like references and the URL of your website if possible.

So that, we can take a look and will get the better understanding with your problems then.

Default-user
mmijat Purchased

It is not a problem to write letters with entities but how letters appear after that. All eastern latin letters show up visibly thinner in comparisment to regular letters that appear bolded. Then website looks like a joke. Probably template uses something like coufon for these fancy letters and it doesnt cover eastern latin letters. How can we solve this?

designthemes

Please help us have a better understanding by getting back with a clear description or any screenshot like references on your issues.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi!

I buy the Elegant Bussines Template but I’m not finding the Layer Slider Plug in, where is it?

Thanks for the help!

designthemes

If possible, can you please send us your item purchase code of this theme you’ve purchased with.

So that, we can check and make sure that you’ve purchased and then help you with it then happily.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, The contact form is not working:

I’m working with your theme: Elegant Business – Multi Purpose Responsive HTML

I’ve followed the steps in the contact form in the help section, but it is not delivering the e-mails: http://kisa.ca/test/contact-us3.html http://kisa.ca/test/contact-us.html
designthemes

Sorry for the inconvenience!

The Link that you have sent us is leading to the “NOT FOUND” Page.

To work on the contact page, (a). Go to “EB-Template \ js \ send.php” and find line no: 4
(b). Change your email address ($to = ‘youremail@somedomail.com‘)
(c). Save page & upload it to live.

Check this following screenshot: http://d.pr/i/ebC8

Note: Put a valid email address, or try any gmail id. And, please let us know if you find any more difficulties!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

It seems as the responsiveness isnt working properly. http://www.hawkwebdesign.net/jacks

Thanks in advance, Chris

designthemes

Please notify that, in which particular section you are getting the responsiveness issue? Send us a clear Screenshot/ Description of your query!

designthemes

Kindly download and make use of the “responsive.css” file attached here, by replacing your existing one,

https://www.dropbox.com/s/aku74vndzvcx1th/responsive.css

So, you can get the responsiveness to work perfectly as here, http://grab.by/v8r0

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever !!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I purchased this theme in July and see that there has been an update in October. How do i get to the update?

designthemes

Hope that the screenshot will be helpful enough to make you clear on updating to the latest version,

https://www.dropbox.com/s/z959dbpzkztl2pu/Update.png
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

The preview demo does not go into mobile mode on Android Emulators, iPhone simulators or actual mobile devices.

It does go into mobile mode if I resize desktop browser.

Same issue as rodiles.

WP version also has this issue.

All other responsive themes work as expected on our simulators and devices.

designthemes

Extremely sorry for the delay from our end, anyways !

As we have checked our HTML template with all emulators, simulators and actual mobile devices from our end, we didn’t get any issues you’ve mentioned and it works well instead.

Look at the screenshot attached here for your reference, http://d.pr/i/3Wos

Same way, our Wordpress theme works fine with all simulators as well.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States
ejo14 Purchased

I intended to purchase an HTML version of this design but after looking through the downloaded folder it appears to be Wordpress php files. Please advise on ho to get the HTML version.

designthemes

Here you can get the HTML5 template simply from,

http://bit.ly/ElegantBusiness-html-template
Default-user
ejo14 Purchased

Please try this download, it is not the HTML version, it is a wordpress version, I purchased the HTML version, please fix the download link.

Default-user
ejo14 Purchased

Hello? really need the HTML version of this template that I bought, please respond asap.

designthemes

Thanks for the notice anyway ! Let us know, if you find any issues in the future..

Default-user
ejo14 Purchased

Thank you the download link now has the HTML version, can you please send instruction on how to get the Twitter feed to be mine instead of the default Twitter feed? Great design, thank you

designthemes

Thanks a lot for your appreciations ! Kindly watch out the following video manual for getting your Twitter feeds instead of the default one.

http://www.screenr.com/4eF8

This will look unique from our template design, but we have another solution to get rid of it.

And it will just goes beyond the scope of customization, so please let us know your interest soon !

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States
ejo14 Purchased

I purchased the html version but when I download it, I still get the wordpress version, please send download link for the html version.

designthemes

Extremely sorry for the inconvenience anyway !

We have fixed it now, and it will take some time to get updated.

We’ll let you know soon, once if it is changed.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do I make my homepage like the live site?

designthemes

Hope that the template you’ve got on the purchase looks like live site as in demo.

Or if you’re getting any difficulties, please get us back with any screenshot like references first.

So that, we can have a clear look, and then we’ll help you get the better solution ASAP !

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I have the Elegant Business theme. Can you please tell me how to get the portfolio on the Business homepage?

designthemes

Kindly copy and paste the HTML code we’ve attached here in your homepage, and you’ll get the portfolios as we used.

http://d.pr/n/NHTR
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have bought the Elegant Business HTML Template. But I needed the Elegant WordPress Theme. So then I also bought the WP theme. Can you please refund me for the HTML template?

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
kibsen Purchased

I like the template very much but have one little problem with the menu on the homepage is there any way I can not have all the letters capitalized? For example:

How do I get something like Story Of The Team

to be Story of the Team

Thanks.

designthemes

Please find and go to Line.No:48 on your “ddsmoothmenu.css”.

And you just need to remove “text-transform:capitalize;” thereby.

Look at the screenshot here for your reference, http://d.pr/i/bvFL

  • Has been a member for 0-1 years

Hello, i have a problem when i paste my posts to facebook. The feature image doesn’t show up. Usually puts images from (sidebar) widgets like image rotator…

designthemes

Please help us get a better understanding and a clear view on your query by getting back with more detailed specifications.

Or just leave us a mail with any screenshot like references via the right bottom form @ http://themeforest.net/user/designthemes

So that, we can check out the problems from your end, then we’ll help you get the better solutions ASAP !

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 4-5 years

Do you have a quick solution or any hint for holding the menu fixed on top of the site?

designthemes

Yes, this is possible and it just goes beyond the scope of customization.

Please let us know your interest soon. If interested, please get back with your site credentials.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi, the responsiveness doesn’t seem to be working on my Android device. The site is a bit smaller but its certainly not fully responsive. Any advice?

Default-user

Any response?

designthemes

Please wait while we are planning to update this template within 2-3 days.

Default-user

Did you guys get around to updating it? If so, what files to I need to replace. I just re downloaded the template and replaced the responsive.css file and all responsiveness is gone :(

designthemes

Hope you know that we’ve just made this “Elegant Business” template in HTML 4.01 version before.

And now, we’ve just used HTML5 while updating the latest version of this template completely with most of the HTML markups and CSS files as well.

So, please consider updating all the files from your template package as you’ve downloaded itself. And you’ll get rid of all your issues then.

Note: If you like our template and happy with our support, please feel free to give us your best rating (5/5 stars) which will be much appreciated and helpful for us to proceed support you all forever !!

Default-user

Thank you, I will give it a shot.

Default-user

I have no idea where to even begin. I hope I dont need to start over.

designthemes

For the site responsive issue, kindly replace with this following “responsive.css” into Yoursite \ css \ responsive.css File: https://www.dropbox.com/s/aku74vndzvcx1th/responsive.css

We checked with this file, your site look responsive: http://grab.by/v8r0

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I bought your theme „Elegant Business – Responsive HTML“. I like the very good look and feel.

I have exactly the same problem as user “sagentic” (http://themeforest.net/item/elegant-business-responsive-html/4133673/comments#comment_4550622), eplanetdesign and mikerai.

My problem is that when I resize the computer browser down, the mobile menu shows up fine – but, when I pull the site up on several iphones it does not. It does, however, respond by reordering the columns of photos and other information – but no mobile menu. This happens also to your preview (http://wedesignthemes.com/html/index.php?html=eb) – so it can’t be a wrong implementation from my side. On http://www.responsinator.com/?url=http%3A%2F%2Fwedesignthemes.com%2Fhtml%2Findex.php%3Fhtml%3Deb everything looks to be ok. With my iphone using the URL http://wedesignthemes.com/html/index.php?html=eb there is no mobile menu.

I have also this problem with the downloaded files without making changes on my side (original files without changes uploaded).

Please do not respond like “our theme works fine with all simulators”. These theme does not work fine on smartphones. The simulators do not make a good job in this point.

After several persons had the same problem it would be very helpful not ignoring us. Thanks a lot for your help in advance.

Best wishes, Stefan

designthemes

It seems that you’ve just made the mistake while linking to those pages.

So please check and consider linking to the proper pages itself.

And no more construct (or configurations) needed to fix it out instead.

Default-user
Now the correct links. http://wedesignthemes.com/html/eb/ . => no mobile-menue with iPhone.

The results on iPhone did not change.

I downloaded the templates some minutes ago again. Without any changes I uploaded the unzipped template to http://www.vom-ohlenberg.de/eb/ . I checked this with my iPhone. And also again: no mobile-menue!!!!

The picture above was taken with my iPhone. I can’t see a monile-menue.

designthemes

At Present, We are working on this template. We will update this temple within two days. Please download and use the updated version!

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