An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Themespike

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from Themespike:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Can I use this theme on my client’s website?

Yes. Your license includes the rights to use the template on any one website at a time. If you’d like to use the template as part of a service, please consider purchasing an Extended License.

Can I make modifications to this theme?

Feel free to make any modifications you need to the theme. Also feel free to blog about it and show your friends, but please do not redistribute the theme with your changes.

Does the theme support MLS/IDX listings?

No. Unfortunately because of the way the current MLS system works, it’s very difficult for websites to integrate MLS listings in a nice way. See this discussion for more information: http://www.realestatewebmasters.com/thread13976.html

Does the theme work on WordPress Multi-User (WPMU)?

Can’t say, we haven’t tested it. If you’d like to use it this way, please let us know and we’ll help if we can. Be aware that depending on your intended use, you may need to purchase an Extended License.

Do you have some sample content I could use while building my site?

Yes, we have a lorem ipsum file we use for testing styles. Please send us an email at themes@designspike.ca if you’re interested.

Troubleshooting: Parse error: syntax error, unexpected T_CLASS in /..../wp-content/themes/elegant-real-estate/theme-assets/php/twitter.php on line 39

You may not be running PHP 5. Many hosts allow you to switch to PHP 5 by adding one of the following lines to your .htaccess file

AddHandler application/x-httpd-php5 .php
AddHandler cgi-php5 .php
AddType x-mapp-php5 .php

Troubleshooting: Important notice for HostGater users

You need to contact tech support at HostGator and have them whitelist the the timthumb.php script. THIS IS REQUIRED. Some users have had to contact support multiple times to get this done properly.

Troubleshooting: Thumbnails and images in the “Featured” slider are broken

Ensure the realestate/scripts/cache folder is chmod’ed to 777. You can do this with most ftp clients. If you’ve done this and you are getting WordPress 404 pages when trying to load the image, you may need your hosting company to update mod_security settings and/or ‘whitelist’ the TimThumb script (this is required for HostGator accounts).

The easiest way to see if it’s working properly is to follow these steps:
1) In Firefox, right click on one of the image in the left column on the home page and choose View Image.
2) If you see a WordPress 404 error page, they haven’t whitelisted the script properly.
3) Send them the URL of the timthumb.php script as well as one of the image URLs from the homepage

Troubleshooting: I’m using the “gallery” feature built-in to WordPress for images. Why doesn’t the theme create a thumbnail?

Because WordPress uses “shortcodes” for galleries, the theme is unable to draw image from the post to display. The only fix is to post an image before your gallery.

Troubleshooting: I can’t activate the theme because the stylesheet is missing

Try re-installing the theme by uploading the zip file through WordPress. Go to Appearance -> Add New -> Upload (underneath the title)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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