211 comments found

Regarding the Responsive part of this theme, when I look at the site I’ve built, even your demo site through an iPhone 4S, it remains the desktop site meaning to zoom in I still have to use my fingers to ‘pinch’ the screen. The Images you have of this theme in your iphone image shows a true Responsive image. I am expecting my site & your demo site to do that but it hasnt. Its stayed the same as the Desktop site. It hasnt adjusted itself to suit the screen at all. Never has from day 1.

gljivec

Hi,

check this FAQ:

http://themesupport.premiumcoding.com/faq-topics/elegantica-wp-theme-faq/

under:

My theme is not responsive on Iphone. What to do

Thanks and Best regards

Hello,

I would like to know if it is possible to have the images in the team page linking to an individual team member page? So that when a visitor clicks on the picture, he is redirected to a full page with more details about the team member.

Thank you.

gljivec

Hi,

this will require some custom work.

Best regards.

Default-user
jfaure74 Purchased

Thanks. Bought the theme and worked it through. Although I have php error when using a child theme, can you help ?

gljivec

Hi,

for specific support please write at support@premiumcoding.com

Best regards

Hello!

I think there is a problem in the blog structure. For example in the lists of posts when i click in the ribbon category, the url is correct but the posts are not filtered.

I send to you an email with link to see the problem.

gljivec

Hi,

Ok, we will handle this over ticket.

Best regards.

hello, my client needs the notification bar in the upper right hand side to always be open, how do i change this from being closed? thank you

gljivec

Hi,

did you alredy send ticket?

Best regard.

gljivec

Hi,

also check this FAQ that describes how to achieve that:

http://themesupport.premiumcoding.com/faqs/how-to-make-social-icons-at-the-top-visible-at-all-times/

Best regards

I did not see any information about installation. Is this easy to install by the average developer with no problems?

I recently bought template from TemplateMonster and I will warn anyone who is thinking of it to avoid with 400 ft pole. Awful templates plus worse service in the world.

gljivec

Hi,

Theme comes in a zip file so you just upload it from Wordpress Dashboard. You can then also import the demo content which can be found on our support portal:

http://themesupport.premiumcoding.com/

Best regards

Also. Is there any preview to the backend on these themes or are they just common?

gljivec

Hi,

Backend of the themes is a standard admin. I can send you some screens if you write at support@premiumcoding.com but generally they are very easy to use.

Best regards

Hi!

I’m missing LinkedIn option under team page in particular. For team members to link to their LinkedIn profile. Anything you´re planning for in the near future?

gljivec

Hi,

maybe in next updates.

Best regards.

Hi, I was wondering if the ribbon banner on the circles on the home page are separate to the circles and can be moved down? I like the theme, but I don’t like having a ribbon banner across the middle of the image. I can work with css, I was just wondering if it was possible? Cheers

gljivec

Hi,

yes, ribbons are separate from the circles and can be moved into any direction via css.

Best regards

Default-user
Spuddles Purchased

Hi, I have purchased the theme and have uploaded it and am now playing about with the tools etc. I was wondering how the text below the featured circles is added? When I add text into the description box attached to the featured circles in the back end it just adds it as part of the title in white font with tiny line spacing.

gljivec

Hi,

you can add this text via page. Just add content to home page.

Best regards.

Great theme and great support! I logged a question and literally had an answer and code sample within an hour. You can literally have your website launched with this theme in just a few hours. The framework is really simple and easy to use. Thanks gljivec – I look forward to purchasing more of your work in the future!

gljivec

Hi,

no problem, glad to be of assistance :). Enjoy the theme and have a nice day :)

Best regards

radutrs Purchased

I have a problem with the front page slide. I want to use just one photo on main slide, and i want to delete the two left right bottons. If i use just a photo now my site become broken.

THANKS

gljivec

Hi,

for support please send mail via my profile.

Best regards.

Why all picture in homepage and portfolio doesnt show ?? Help please, I sent ticket but not response. thanks

gljivec

Hi,

first check FAQ section here:

http://themesupport.premiumcoding.com/faq-topics/elegantica-wp-theme-faq/

under:

What to do if images appear broken

otherwise please be patient about the ticket. We have a que.

Best regards

Hello,

I would like to know if the template works with Woocommerce in spanish. Yes, right?

Are we going to have unlimited updates each time Woocommerce has an update?

Thanks.

gljivec

Hi,

Elegantica is not WooCommerce theme, Mercor is. Links is here:

http://themeforest.net/item/mercor-responsive-wordpress-woocommerce-theme/3037680

and yes, you get update each time WooCommerce gets an update.

Best regards

Default-user

I wanted to write you at Mercor! :-/ My template!

Hej :)

I have a problem with the Responsive style,

please look at my site: www.tarikplakalo.com

iv, added: <meta name=”viewport” content=”width=device-width, initial-scale=1, maximum-scale=1? />

gljivec

Hi,

please write from the account with which you purchased the Theme, you don’t have the purchased badge on this one. Just want to make sure.

Best regards

kczach Purchased

Hi. I sent you an email more than a week ago, with no reply. I just sent another. Please reply.

gljivec

Hi,

what was your ticket number?

Best regards.

Hello, i want to know if you can help me for show in home 4 news in one view no 2. It is possible?

gljivec

Hi,

this will require some custom work.

Best regards.

Hi, I purchased your site, I created a site for someone else. (Great site by the way) He needs to contact you directly as he is now looking after the site. I dont want to give him access to my themeforest account. He has been emailing you however you have said he needs to email through the themeforest website, I have the item ID and item purchase code. With my consent that I purchased the site and he is now updating are you able to answer any questions he has? His name is Tim and he is from http://www.helpmad.com.au/ Regards Dean

gljivec

Hi,

ask Tim for ticket ID.

Best regards.

Default-user
Your request (#6913) has been updated. Reply to this email or click the link below: http://premiumcoding.zendesk.com/requests/6913
gljivec

Hi,

I have forward your ticket to support staff.

Best regards.

I would like to purchase this item, but I am wondering if the theme has an Ad banner option, or is compatible with plugins that do, as I need many banners o the front page, and other pages. Thank you !

gljivec

Hi,

you can use one of the plugin for ad banner.

Best regards.

Hi, how can I sort the slideshow?

gljivec

Hi,

sort in what way?

Best regards

Hello: Why the images in the home page of “RECENT FROM OUR PORTFOLIO” and the images of “OUR LATEST POSTS” doesn’t appear.

you can see: http://doctoraclown.org

can you help me? thanks for your time

gljivec

Hi,

for support send mail via my profile.

Best regards.

This theme includes demo content. xml?

gljivec

Hi,

yes.

Best regards.

Default-user

Please send .xml it to my personal email. Thank u v much!

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