30 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
luxeros Purchased

this is FOR SURE a broken template! what a BUMMER!!!!!!!!!!

promail

why are you saying that .. the template is working perfectly

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Romania

Hi, my client just bought this template to use it on his mailchimp campaign. The problem is that he uses RSS driven campaign and I find hard time to get this working I need to work with merge tags like |FEEDITEMS:[$count=2]| can you please let me know if that’s even possible using your template?!

promail

Please contact support(@)promailthemes.com and we will assist you better

Thank you

uEduard

It took you some time to respond. I get this working, the problem is that the gmail email account simply ignore the background-position: top center; any idea why?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi my designer emailed your support team almost a week ago with questions regarding the theme (that I have purchased) and no one has responded to her email. I just sent this message in a private email as well.

promail

Please re-contact support(@)promailthemes.com if you haven’t received a reply

we reply to all the emails we receive at support .. Thank you

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi guys

Using the html version everything works great beside one issue. I have added all my images etc to the template however when I email it, my background image does not send, and I end up with just the grey box where my image should be. I have changed the url and pointed it to the image, but after numerous efforts I cannot sort the problem. Please help

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi guys

Using the html version everything works great beside one issue. I have added all my images etc to the template however when I email it, my background image does not send, and I end up with just the grey box where my image should be. I have changed the url and pointed it to the image, but after numerous efforts I cannot sort the problem. Please help

promail

Hello InfernoFilms.

Please contact us to this email adress and we will help you in everyhthing.

support@promailthemes.com

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, i wrote you about a problem on gmail, but nobody aswered. PLEASE, can you answer?

Thanks

Default-user

tic tac tic tac . time’s running

promail

Hi GioGrand

We do not provide support on comments tab .. please open a ticket on our support forum or try to contact us at support@promailthemes.com

if you have already conacted us please re-send your email .

Thank you so much for using our products .

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I purchased this template and it does not work at all (when I try to edit in chimpmail)!!! I sent an email to the support team but no answer so far. How do I get re-imbursed?

promail

Hi Thisismyparis

We do not provide support on comments tab .. please open a ticket on our support forum or try to contact us at support@promailthemes.com

if you have already conacted us please re-send your email .

Thank you so much for using our products .

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is there still support for this? I emailed support twice last week and no reply yet?

promail

we have just sent you an email pleae check your inbox

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

This is a pre-purchase question.

In the demo that you have on here, how would i be able to add a link to the buttons? i dont see anything in the template builder that would let me do that. I want to make sure i can do this from the builder before i purchase this template thanks!!

promail

Hi herb9488,

The current version of the builder doesn’t allow you to edit links, you can do it in any HTML editor or any email service like mailchimp or campaign monitor…

A new update for the builder is comming soon.

Thank you for your interest.

  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
  • Europe
  • Referred between 10 and 49 users
  • Exclusive Author

To all our customers , Elena 1.1 is available.

We have just released a new update for Elena 1.2 fixing the background image bug in gmail email client.

Thank you for using Elena.

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