Hi, my client just bought this template to use it on his mailchimp campaign. The problem is that he uses RSS driven campaign and I find hard time to get this working I need to work with merge tags like |FEEDITEMS:[$count=2]| can you please let me know if that’s even possible using your template?!
Please contact support(@)promailthemes.com and we will assist you better
It took you some time to respond. I get this working, the problem is that the gmail email account simply ignore the background-position: top center; any idea why?
Hi my designer emailed your support team almost a week ago with questions regarding the theme (that I have purchased) and no one has responded to her email. I just sent this message in a private email as well.
Please re-contact support(@)promailthemes.com if you haven’t received a reply
we reply to all the emails we receive at support .. Thank you
Using the html version everything works great beside one issue.
I have added all my images etc to the template however when I email it, my background image does not send, and I end up with just the grey box where my image should be. I have changed the url and pointed it to the image, but after numerous efforts I cannot sort the problem.
Please contact us to this email adress and we will help you in everyhthing.
i wrote you about a problem on gmail, but nobody aswered.
PLEASE, can you answer?
tic tac tic tac . time’s running
We do not provide support on comments tab .. please open a ticket on our support forum or try to contact us at firstname.lastname@example.org
if you have already conacted us please re-send your email .
Thank you so much for using our products .
I purchased this template and it does not work at all (when I try to edit in chimpmail)!!! I sent an email to the support team but no answer so far. How do I get re-imbursed?
Is there still support for this? I emailed support twice last week and no reply yet?
we have just sent you an email pleae check your inbox
This is a pre-purchase question.
In the demo that you have on here, how would i be able to add a link to the buttons? i dont see anything in the template builder that would let me do that. I want to make sure i can do this from the builder before i purchase this template thanks!!
The current version of the builder doesn’t allow you to edit links, you can do it in any HTML editor or any email service like mailchimp or campaign monitor…
A new update for the builder is comming soon.
Thank you for your interest.
To all our customers , Elena 1.1 is available.
We have just released a new update for Elena 1.2 fixing the background image bug in gmail email client.
Thank you for using Elena.
Some serious problems with the new Mailchimp. Used to work alright, but now every time I change the images or something else on Mailchimp, everything goes crazy and breaks =/
Also, the editor from the theme (only way to change the background) is broken.
Please contact us at support(@)promailthemes.com and we will help you in everything
HI I am having the same problem as below:
Using the html version everything works great beside one issue. I have added all my images etc to the template however when I email it, my background image does not send, and I end up with just the grey box where my image should be. I have changed the url and pointed it to the image, but after numerous efforts I cannot sort the problem. Please help
Please contact us at support(@)promailthemes.com and we will help you in everything.
We have received your email, replying to it right now…
Why is it the moment I change something in MailChimp on the design tab or code tab, I switch back and it’s all gone? This is annoying.
Why the hell is your builder not working either? I click on the edit pencil to edit the image and nothing happens.
When you click on edit image a pop-up window will be shown so you can enter your image link, its working perfectly.
Just wondering…. is there any bugs?
Sent you a reply…
I am testing the template. One gmail for IOS it does not respond??
But it does respond for the IOS email client?
Is there a bug ON GMAIL??
It says its compatible??
We have sent you a reply, please check your inbox
Yes I can see… but no resolve… also you editor is not saving any changes made with your editor. keep asking me to purchase….
Also… to not the header image is not responsive… it squeezes the image and it look bad on mobile.
You must use the editor inside the download package, not the one in demo.
Everything is responsive, we will check your file and let you know.
yes you can use it with Interspire, just make sure to use the html version included in the package
Hello, I would like to ask a pre-sale question.
Can the online builder tool be self hosted on a webserver?
If yes, could you please specify the requirements?
Thank you very much
The builder is only a free tool to help you customize your template, you will have only access to our server, if you want to host it in your server you must buy it first
Is this template fully compatible with outlook and gmail app? I know that it is noted under the features, but since most of the templates face compatibility issues regarding outlook (background images) and gmail app, we would like to know before proceeding.
There are some issues with Gmaill app on android, outlook as you may know can’t render google fonts an background images, however we can fix the background image issue for you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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