233 comments found

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • United States
profurion Purchased

Hello,

First off I want to complement you on a solid well built theme. My client wanted a full screen site yet also wanted simplicity. I have just completed the website for this client with the Elevate theme 1.27. I am using the full width page option for the main pages. My home page and video all work well thanks to the Rev slider. The other pages look good on chrome on a 28” widescreen. However when you view the site on Explorer or Firefox the left side is cut off and we lose the Custom Content Scroll bar. The next problem is if you view the site on a smaller widescreen or a laptop the entire page gets clipped to the right. I can even make this happen by re sizing my browser window. This clipping happens long before you would hit a mobile devise screen size i.e. IPad, tablet or smartphone. I have not needed to use any special css code or anything that would break your template. Its a really simple and elegant use of your theme. Yet it does not behave correctly on anything but chrome and only on my 28” monitor. Help I cant explain this to my client and feel like an idiot. Your Theme Rocks and Its been wonderful to work with. I just don’t understand the anomalies.

Here is the site http://gadtke.com/

I also noticed the there is a large void at the top when the site is in a mobile mode. I’m not using a background but even when I do this void seems pointless. Why do this?

One last item … my site, your demo site, and the documentation site using this them do not show the upper navigation at all in the safari browser on my workstation (a Windows 7 PC) or any of my friends i have had look at the site. The site again is http://gadtke.com/

Thank you for the soonest reply. The client is not very patient.

Its got to be somethisn siple…

Shane

Default-user
profurion Purchased

Hello MDMW I upgraded to 2.8 but no difference to the template save for the Rev Slider plugin.Still when we view the site on a smaller widescreen or a laptop the entire page gets clipped to the right. I can even make this happen by re sizing my browser window. Again using the full screen page type.The large gap on top on my mobile device between top and article still confuses all.

I really need you help my friend.

Thank you Shane

MDNW
MDNW Author

Hi Shane!

The Revolution Slider stuff really should be directed at them – I personally haven’t really had great luck with getting their slider responsive the way that I’d like it to be (even with tinkering with their options and activating the “responsive” mode) – which is ultimately why I coded our own simple slider for this theme specifically. With all that said, there are ways to manually configure the RevSlider to be responsive, it just takes a fair bit of work and customization :/

Default-user
profurion Purchased

Hello MDNW,

The Revolution Slider is not that important we don’t have to use it but thank you.

The issue for me that’s about to lose me a client is if you view the site on a smaller widescreen or a laptop the entire page gets clipped to the right. I can even make this happen by re sizing my browser window. This clipping happens long before you would hit a mobile devise screen size i.e. IPad, tablet or smartphone. Why cant the widescreen page type simply re size normally. My client has no need of an image background. It happens on your demo site as well.

The other item also mentioned by Alainb2809

there is a large void at the top when the site is in a mobile mode. I’m not using a background but even when I do this void seems pointless. Why do this?

Please understand I love your work and desperately need to use this template as it works on every design level save for these two items

Use this page to see the problem … http://gadtke.com/services/

Please help….

Shane

MDNW
MDNW Author

Hi Shane!

I’ll be glad to help out :) I’m actually not seeing any clipping or the mobile gap though… so let’s do this:

1. Take a screenshot of the issues (both the gap and the clipping) for me and send me a URL to it if you can.

2. Let me know what browser/OS you are on that you’re seeing it.

That should give me enough to troubleshoot it with you!

Brandon

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Another bug NDMW Link on images are not working in postgrid on iphones (maybe other device too) .

http://www.entrepriseslogan.com/portfolio/

AND i have the same problem as Profusion. I have a large gap on top on my mobile device between top and article

MDNW
MDNW Author

Thanks for the notes Alain – Checking both out now and I should have a fix/patch by the end of the day for ya :)

Alainb2809

any chance to figure out something NDNW?

MDNW
MDNW Author

Hi Alain!

1. The images appear to be working fine on my iPhone… for some reason I’d assumed this had been worked out!

2. The gap at the top is from your actual logo image : http://198.50.138.13/wp-content/uploads/2014/06/Logo_PL.png – Notice that there’s a fairly large gap of white-space at the top – that could be what you are referencing :)

You might also try upgrading the parent theme if you haven’t lately – keep a backup of the original that you have on there, but I just released another update this past week.

Cheers! B

Alainb2809

Thanks for the follow-up. I think we are not talking about the same “gap”. Here’s an image showing what i mean about “gap”.

http://www.entrepriseslogan.com/gap.jpg

For the portfolio: Those image are suppose to link to a SLIDESHOW. On a computer the link work. On my iphone it does not work. Are you telling me that the slideshow work on your device?

Thank you very much.

Alain

Alainb2809

For the upgrade, i just have to replace the parent theme on my server by the newer? What about the extra extensions? Are they already upgrade in you file?

Alainb2809

Ok i succeed upgrading the theme. Now, my revolution slider on my homepage doesn’t work anymore. I saw the notice to upgrade to the last version. It is not working. My version is 4.3.8. If i try to upload it from the file you gave me, it says that a folder with that name already exist

What do i do now?

Alainb2809

Ok succeed upgrading revolution slider to 4.5.9 Background slider still not working. I tried to save my slider setting again in case it didn’t refresh: nothing.

The slideshow is in the revolution slider menu, i can see it, but cannot apply to my home page. Code has not change.

Alainb2809

In fact, i’m completly unable to view a simple backgroud slider or a revolution slider on my pages. Even if i create a new page whith a simple background image!

On my page the images are there but they do not appear at all on the site! HELP!

MDNW
MDNW Author

Hi Alain! It looks like you’ve worked out some of this – can you confirm where you are at in the process? The best thing that I can recommend is to re-save the page options (especially the slider settings) and let me know via a screenshot what settings you have selected so I can check it out :)

Alainb2809

I’ve upgraded the parent theme to the new version using the plugin to upgrade. I followed the indication to upgrade the slider and bakery plug-in. I’m a little bit discouraged. I can grant you access to the admin panel if you want. You will see by yourself. I can give you my email if you want to take a look… Next thing will be to restore the backup i made i think. :( and the site is very long to load.

MDNW
MDNW Author

Hi Alain! I’ll be glad to take a peek behind the scenes – do me a favor and send me over login-access via my profile page’s contact form and I’ll do my best to get to this today for you :) Oh, and detail the issue in the email too so I can track it all down easily.

Alainb2809

done. Information is on your email. Greatly appreciate NDNW!

Alainb2809

By any chance did you had the time to take a look inside the motor? I just notice that i cannot access to revolution slider setting anymore. I i cannot disable or enable the plug-in too..

Alainb2809
Alainb2809 Purchased

Ok. I restored a backup of my site. What i will do is run the same backup on my desktop on local and upgrade it to see what’s going on and if its doing the same thing.

So for now, no need to check under the hood. Thx. I’ll get back to you later if i run into trouble with my local installation. Is there a special procedure when working with a child theme? If i am using other plug-in (SEO, cache) is it better to desactivate them before the upgrade?

Thx

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello again. Posted a comment here earlier, and got response. Anyway, your answer to my two questions were to update the theme to a newer version. I did, and this probably was a good idea since it was a long time since last time, but it didn’t solve any of the problems. So, I still want to ask you: 1: On http://grabstract.com/gallery , the grid mode doesn’t cover the whole screen, there is always a gap on the right side where no pictures take place. Any way to fix that? 2. I’ve checked the box for mobile menu, but it still doesn’t work. When viewing on a phone or when the web browser is shinked, the menu button appears. But when clicking it, it changes colour, but nothing else appears. Please help. Need this to work at mobile phones, pads etc..

Jens Lillethun

MDNW
MDNW Author

Hi Jens!

1. That’s super odd – can you post a screenshot of what your Post-Grid template options look like? For some reason your modules don’t have the required column class that should be setting the width…

2. This might actually be a webhost issue… I get this notification when I inspect your site:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at http://www.grabstract.com/wp-content/themes/elevate/theme-core/theme-assets/fonts/icomoon.woff. This can be fixed by moving the resource to the same domain or enabling CORS.

I’d take that to your webhost and see what’s up… the file in question is on the same domain from what I can tell, but I’ve never seen an error like this, so it’s a headscratcher.

In fact, #1 might be related to the same issue… if you can get some clarification from your host it’d help a lot :)

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • United States
buddy1 Purchased

How do I upgrade my theme to the new release? Thanks, Buddy

MDNW
MDNW Author

Hi Buddy! You’d just download the latest version, make a backup of your existing theme to be safe, then upload the new one :) There are even update instructions in a PDF file in the theme download package.

Cheers! B

Default-user
buddy1 Purchased

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
jenniesue Purchased

I cannot get my home page revolution slider to be responsive no matter what I do. I even imported the theme demo, which of course doesn’t match the demo, so that was not much help. I have a rev slider on my home page with 3 sliders. It works great on a computer screen, but when I check on mobile the rev slider is not responsive. It shows white above and below the slider. Please help. I am at my wits end. This site is under construction so I cannot share the link with you. It would great to get some specific directions on how to make a responsive slider in your documentation.

MDNW
MDNW Author

Hi Jennie!

The Revolution Slider stuff really should be directed at them – I personally haven’t really had great luck with getting their slider responsive the way that I’d like it to be (even with tinkering with their options and activating the “responsive” mode) – which is ultimately why I coded our own simple slider for this theme specifically. With all that said, there are ways to manually configure the RevSlider to be responsive, it just takes a fair bit of work and customization :/

Hope that helps!

Default-user
jenniesue Purchased

In your theme you have the slider here: http://elevate.mdnw.wpengine.com/home/overview/layouts/revolution-slider-new/

And it appears that it is responsive ( I checked before I purchased). Was this customized on your end and not done with rev slider?

MDNW
MDNW Author

Gotcha! So here are the exact settings that I’m using for that slider:

General settings: http://tinyurl.com/k87xxu9 The individual slide: http://tinyurl.com/pxk56oq

The only key indicators are that on the General Settings, the mode is set to “Full Screen” and on the individual slides, the text elements are set to “Max Width: Auto”...

Last (but not least), make sure the individual layers that you want to have responsive have the following box checked under the “Layer Links & Advanced Params” panel:

http://tinyurl.com/n2lurw3

Hope that helps!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

HELP NDNW, chech my last post! Problem with images background! It all disapear after upgrade

http://www.entrepriseslogan.com

MDNW
MDNW Author

Hi Alain!

You might try re-saving the page options (sometimes that can happen during a theme upgrade), but I haven’t noticed this before or had any reports so far. That said, it looks like you might have already resolved it with a re-save, so just let me know if it’s still an issue!

B

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
andy76xy Purchased

Hi, i’ve purchased this theme and i’m forcing some issues, similar to other buyers. The website is www.aranceto.it 1) Mobile menu doesn’t work in home page. The menu button appears on the right, but when clicking it, it changes colour and appears only a very very small toggle unuseful. I tested with different layouts and the problem is only with blank (just the background) layout. In internal pages having different layouts the mobile menu works. 2) Another problem in www.aranceto.it/gallery In this page i have created with visual composer three grid galleries, separating by an orange line but they often appears overlapping and i have to refresh the page more time to have a correct layout. 3) Just a question about your demo. In the home page you have a simple background slider with caption text, but after importing demo contents in my website the caption text disappear and i’m not able to write text in title and text field of each single slide.

MDNW
MDNW Author

Hi Andy!

1. Can you post a screenshot of this for me? Thanks!

2. Ditto – a URL can help too :) I’m not seeing any overlap on my side, but if there’s some sort of clearing issue with Visual Composer, I can usually guide you in the direction of a fix.

EDIT: I see the overlap on Chrome now :) This looks like a bug with Visual Composer (they are assigning an inaccurate height for each gallery before the page has even finished loading – I’ll write a script that’ll counteract this bug for our theme.

3. The captions are actually brand new – we added them in the last update and I’m pretty sure the demo-content file was saved out before this. I’ll update that, but to add captions all you need to do is turn them on from the individual page options and make sure each slide has a title and description :)

MDNW
MDNW Author

Ok update for that overlapping issue – try adding this to the top of the /theme-core/theme-assets/javascripts/mythology-key.js file:

// VISUAL COMPOSER HEIGHT OVERLAP FIX
// ADD A NEW CLASS FOR EACH ELEMENT THAT's OVERLAPPING
$(".wpb_image_grid_ul").css({height:<?php echo $containerHeight; ?>})

That should do the trick, but I can’t test it out on my side as I don’t have the same content as you so I’ll need ya to plug it in and give it a whirl :)

B

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

MD,

I know you are busy working on your other themes, but please don’t forget about all the people who purchased “Elevate” and who have given you valuable feedback that I’m sure has found its way into your other themes.

The changelog for “Elevate” still says “VERSION 1.2.4—5/20/2014”. Going through the comments here, you made several promises to many about new updates but we haven’t seen that since May 20th.

I’m still dealing with the “featured images” set as background images not scaling in iPad/iPhone. Luckily in my case, everything else is working as I need it to.

Looking forward to an update from you soon!

MDNW
MDNW Author

Heya Tableaux!

I’ll update the changelog now – I’ve actually delivered on pretty much everything I’ve mentioned so far ;) The BG image it turns out is a CSS issue that I’m looking into, but as it’s a standards-based issue and there aren’t really any ways to re-work how CSS works, our best bet right now is to actually just use the BG slider with just one image when you need images to be scaled properly. This sorta sucks, but it makes sense that the jQuery based solution works better than the plain CSS solution :)

Oh – and I do apologize about now updating the changelog – I went through several rapid updates and I’m always hesitant to update the log until it gets approved by ThemeForest, so it creates a disconnect between when I release updates and when I update that text log.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ARTZU Purchased

Hi,

I just wanted to say I’m extremely disappointed with the updates and support you’ve offered.

The theme is lovely but it has been a major head ache to implement because of the poor information you’ve provided.

I have been asking for over three months now if the there would be additional page widths added. You said repeatedly that there would be.

If you had been transparent and simply said this update was not imminent I would have been quite happy to redesign the web site lay out.

Instead the huge delay has caused me serious issues with the director of my company.

I’ve updated the theme again today and there are no additions to page width (yet again) but all my slider images are no longer displaying.

How do I solve this?

Regards, Nicola

Default-user
ARTZU Purchased

I have tried every variation for the revolution slider and re-saved the page options as you suggested for Alainb2809.

I now have no slider images across the entirety of the site. Very tired of these relentless ongoing issues.

Alainb2809, if you are reading these messages did you find a solution for the image problem? – I would appreciate any help

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
giellemme Purchased

Hello there! Isn’t it possible to add ‘previous’ and ‘next’ buttons (or arrows) in lighbox photos in the photogallery page?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ARTZU Purchased

Hi Everyone,

I have updated the theme but the background slider images are no longer visible even though they are still present in the back end of wordpress (the custom background images on the revolution slider).

I would really appreciate any help with this as ongoing issues with the theme are causing me serious problems at work.

Thanks for your help, Nicola

Default-user
ARTZU Purchased

MDNW if you are reading this can I revert back to the previous version of Elevate if you send this too me?

I am utterly fed up of this website and all the theme issues- the construction has been going on now for 4 months and has caused me serious issues at work.

I need to get this working at least in a vaguely professional way, I really hope you haven’t disappeared on another 2 week holiday.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Alainb2809 Purchased

ARTZU.. I had to re-installed the backup i made before my upgrade. I will try to experiment this on a local server before doing it on the live side. Maybe i did something wrong the first time?

I experiment exactly the same thing as you on my side. No simple slider at all, no background images, no revolution slider. I’ll get back to you if i find something.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

I just purchased the theme and have so far found the documentation not very helpful, so I will hope to find some answers here.

I would like to know why the text on the bottom of a page seems to end abruptly well into the footer. There doesn’t seem to be any buffer of space to prevent this.

If you have a suggestion on how best to work around this I would appreciate it.

I was not able to get the slider working. I was not able to get even a simple background image to show. Only the thumbnails were visible. I’m not sure what I am doing wrong.

When I loaded the demo content, there were no pictures showing. No slider images. Nothing.

I would like to know how to eliminate the sidebar widget to get the full screen. This is what I purchased the theme for and it doesn’t allow me to have this.

I’m sure some of this is my lack of understanding.

thank you!

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