409 comments found

Hello, this theme is really beautiful. Before buying i’d like to ask if the problem with wide screens is solved. For example even in the demo version the portfolio->sidebar left and sidebar right layouts doesn’t display correctly in wide resolutions. Also in the comments i read that people have issues with different screen sizes. Have all these been fixed? Thank you

Default-user

congrats for the twins by the way!

ThemeIsland
ThemeIsland Author Team

Hi tunik,

Thanks for the questions and heads up. I just finished going through all of those comments and have been working on an update (1.3.2) that I plan on submitting today to fix these issues for our users. Try clearing your browser cache and testing out the demo again when you get a chance (it’s running this latest version) – and definitely let me know if you are still seeing any issue :)

And thanks from both of us!! B and I (we’re brothers) both have twins 6month apart and we couldn’t be happier!

Cheers! Charlie

Hello, first of all I love this theme. Great work. I purchased it and I’m currently building it on a temporary site. I’m having trouble with the page layout working correctly. I am wanting a box layout with the background image showing around it. As you can see, it looks good on the left and top sides but it is stretching on the right and bottom. Anyway to fix this issue?

Here’s the link: http://cf0.f71.myftpupload.com/donate/

Default-user

Cool. I will just wait for the 1.3.2 and update then. Also, on another issue. I have found that the theme is not displaying correctly on mobile devices. When I go to Frontend editor on composer, it shows fine on the preview for mobile devices. But when I actually look on my phone, modules are overlapping each other.

ThemeIsland
ThemeIsland Author Team

Heya rockcitydigital,

Just wanted to let you know that 1.3.2 is officially up.

As for the Frontend Editor for Visual Composer, I generally stick to the more reliable Backend Editor. From there, if you are experiencing issues with you’re mobile version, feel free to file a bug report with some additional details so that we can try replicate this with the stock theme – and diagnosing possible issues/solutions.

New support forum :)

Cheers!
Charlie

Default-user

Hey Charlie,

I noticed the new version is ready. How exactly do I update it from my end?

Hi, great theme although I am having one problem. When I go to activate the plugin Visual Composer I get an “Invalid liense key” message. I am using a API key generated on here as well as my user name on here. Am I correct to use the Item Purchase Code for the theme or is there another code for the plugin that I need?

Thanks

ThemeIsland
ThemeIsland Author Team

Hi chrismitchellstudios,

This Premium Plugin FAQ should clear this up.

If you run into anything else, feel free to file a href=”http://makedesign.ticksy.com/faq/575”>bug report with some additional information.

Cheers!
Charlie

Just sent a support ticket, but I’ll post my problem here in case someone else knows the answer.

I bought the Elevate theme specifically to use with the Social Media Stream plugin from Code Canyon. The feed works, but not the wall.

Here’s the wall: http://terramediallc.com/wall/social-stream-wall-2/

Here’s the feed: http://terramediallc.com/wall/social-stream-feed/

Here’s how the wall is SUPPOSED to work: http://kohlervillager.com/social/

I tried the theme without added plugins and still doesn’t work. Appears to be something with the page/post.

Default-user

I understand that your support doesn’t include problems with 3rd party plugins, but if those plugins were built to work on all Wordpress themes, and it doesn’t work in yours, will I be able to get a refund for your theme? (The plugin developer said everything looks fine with the plugin, and it works on all other themes). I really like this theme, but I only bought it for using this particular plugin. Thanks.

ThemeIsland
ThemeIsland Author Team

Hi kohlervillager,

Let’s keep this going over here: https://makedesign.ticksy.com/ticket/397987/

Hello,

I sent a ticket 3 days ago #397995 but you didnt answer it!

ThemeIsland
ThemeIsland Author Team

Hi hedefreklam17,

I apologize about the delay. I try to get to all tickets within 48hrs, but we’ve had a large influx of support request – which can delay support as indicated in our system message and our Filing a Ticket FAQ.

I just finished answering ever ticket in our support forums, so please check your ticket over there and let us know if you are still having issues.

Thanks for you patience and understanding. Cheers! Charlie

http://www.idearepercomunicare.it/ionia/home/materia/ Should I put the filters in my order is not in alphabetical order how can I do?
ThemeIsland
ThemeIsland Author Team

Hi There,

You can do this by navigating to the template file (template-post-grid.php) and adding orderby and order to the post grid args:
'orderby'=>'title', 
'order'=>'ASC'
Should look something like this:
$args=array(
'cat'=>$cat_string,            // Query for the cat ID's (because you can't use multiple names or slugs... crazy WP!)
'posts_per_page'=>$post_count, // Set a posts per page limit
'paged'=>$paged,               // Basic pagination stuff.
'orderby'=>'title', 
'order'=>'ASC'
);

Cheers!
Charlie
Support Policy | FAQs | File a Bug Reportt

Default-user

inserting those two lines put me in no particular order the articles, but I want to put in any order categories ie buttons that act as filters

kuqiao Purchased

I have a question about Page Layout, can anyone help? I need to have the content in the middle of the page without showing sidebars(the content is in the middle, not on the left or right) currently, I set it as wide right, but the content is not in the middle, also on the right side, I can still see a white/grey section(I don’t set any sidebars), I don’t want to use full width as it’s too wide. Thank you.

Your theme looks great. A quick pre- question- Apart from portfolio, do you have any layout for galleries too? Is it possible to display picture gallery like portfolio?

I would love to purchase the theme, but it seems some of my clients needs is not available right now…

1. Search box in footer 2. Active page MENU color

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