636 comments found

Guys come on…

I am in need of your assistance and you are nowhere to be found…

My ticket on your support forum stays open for days.. I am getting beyond of deadlines and would appreciate your help if you are in the mood for it..

My ticket number is – #331742

Thanks

Default-user

Support team.. 7.7 days average response time.. Terrible.. I am desperate here .. Do assist at the earliest

ClaPat-Support

Hi we replied and waited for you feedback 2 weeks ago and you came back with a reply this sunday. We can’t make the appropiate customisation without FTP access and please also note that Support is mainly for issues and not theme modification. Thanks (we’ll check you queries again).

Default-user

Clapat team.. One more issue pending. Please have a look in the thread.. Tnx

Pre-purchase Question?

When I preview it on my 13” macbook the menu shows like if it was a tablet. Is this because how many links you have or because of the size of the screen?

Also, can text be animated in the slider?

ClaPat-Support

Hi it’s related to responsive menu switching point (you can control the breaking point from Theme Options), this is needed in order to have better control. For example if you 6-7 links you need to switch to drop down menu style sooner and so on. Thanks.

Hello, I would like to know how to change the following:

When I click a portfolio item, it maximized full screen. I want a very small version of this lightbox…how can I do this?

ClaPat-Support

Hi, currently you can adjust the curent popup (colorbox) but requires a lot of modification. Best way will be to use a lighter simpler lightbox (like magnific popup) to open your portfolio images you have a option under page editor – see screenshoot http://screencast.com/t/2FxEVriA . Thanks.

yoyo33 Purchased

Hi, Good job.. I would like to know to the page “About us”.. I would like to change “Our skills” by a “image or Gallery of picture” thanks for your response. Best regards yoyo

Default-user
yoyo33 Purchased

Thank for your quick response.. Have you a example code to show me? best regards

ClaPat

Insert your image in content from wp media gallery

Default-user
yoyo33 Purchased

Great Thank a lot ClaPat

Hi, I want to ask if the portfolio can be only one type or can be some types? For example I want to have portfolio for images, albums and other for videos.What is the technical solution presented in the theme? Thanks!

ClaPat-Support

Hi you have a few portfolio types (slider, image, sound, video) but it’s not possible to have multiple portfolio on same page. Thanks

Hello just recently we have begun having issues with our site that has been stable for over a year. Specifically in the page or post editor each time you click in the edit area with the mouse it bumps down a line, strange behavior which we have never seen. Also there is a long extended white space below the content in the editor box that you must scroll a long ways to get passed. This happens with all plugins de-activated and only stops when we switch to a default theme. Please help, thank you.

ClaPat-Support

Hi please open a ticket on our support forum with access to your installation and we’ll have a quick check. Thanks.

cruxcreative

Done!

Hi! Love your work.

Just wondering – I just paid for and downloaded the .zip – but when I upload it into WordPress it gives me this error:

Unpacking the package…

Installing the theme…

The package could not be installed.

The theme is missing the style.css stylesheet.

Theme install failed.

Any help would be greatly appreciated. Thanks!

ClaPat

Hi,

Please download Installable WordPress file only, and reinstall again. Regards

Hi, i can’f figure out what I’m missing not to be able to set the [our-team title=”“] with the right alignment. The team is composed by just one person and I want to put it on the last third of my content as follows: [/one_third_last]

title=""]
What am I doing wrong? Please have a look at: http://nataliateston.es/#c-sobre-mi

Thanks in advance.

ClaPat

Hi, Please open a ticket on our forum and provide us more details. Thanks

ClaPat-Support

Solved

hello everyone,

I have a question about image formats.

The svg is it supported by the theme, If so what should be changed in the theme?

Best regards

Alexis

ClaPat-Support

Hi there is no built in support but you should try a plugin from wordpress repository, there are a few available. Thanks.

hello everyone,

is it possible to create sub-menus that appear when hovering over the menu bar like this for example:

http://theme-fusion.com/avada/

when you pass the mouse over “sliders” in the menu you have sub-menus

Thank you very much for your reply

Best regards

Alexis

ClaPat-Support

Hi, i am afraid this is not possible in Eleven Theme.

ddallas Purchased

What is the ideal size for the images used in the home page slider? 1,200X800 ..1,500X772 (a file size used in your demo site). Buying images from istock…shutterstock so need to know. Thanks.

ClaPat-Support

Hi, we used 1500×772 px on demo content but you can use a larger file as long as it has the correct aspecta ratio.. Thanks.

Default-user
ddallas Purchased

Thank you!

Hi, Eleven is a great theme and I have trying to get in touch with you regarding these questions before I go ahead and buy it:

1. If we want to use the Separater video on our site, will it be free or is there extra charge for that ? 2. The home page main slider, can we add more than 3 images or is that the maximum number of images ? 3. Can we move the separate sections up or down, for eg. can we bring the Portfolio at the top and move About Us at the bottom or is it fixed ? MOST IMPORTANT QUESTION 4. I will be first testing this theme and developing it at a separate server location and once the work is done, I will be transferring it to my website server. So will it be counted as two licenses or one license?

ClaPat-Support

Hi : 1. Yes 2. As many as you want 3. You can move the section position as you want (drag & drop) 4. One license. Thanks

Default-user

Thanks a lot. Buying this theme ELEVEN today.

ddallas Purchased

For some reason I’m having trouble getting the video background to work. No video is showing up. I’m using the video http://www.youtube.com/watch?v=n2s5ev0i8tM that you provided to someone else when they had a similar question. Also, on one of your screenshots.. You used an image and video background at the same time. I did the same thing. Also, a video background with no image does not work either. Please advise. Thank you.

ClaPat-Support

Hi, we need to see your website live (please open a ticket on our support forum and provide WP access)
Thanks.

Hi, i wonder if there is a newer version which supports wordpress 4.1. and is this template compatible with WPML ? Thanks in advance, Uli

ClaPat

WPML is not compatible. The theme works on wordpress 4.1

Regards

jivkoa Purchased

I have installed a third party plugin called Master Slider which provides an images slider. I just need to put the slider inside a box with a shortcode that the plugin provides. Unfortunately it seems that the shortcode is not processed as expected, it wraps the javascript code in paragraph tags and the code becomes incorrect. The js code looks like this:

(function ( $ ) { “use strict”;

$(function () { var masterslider_d326 = new MasterSlider();

// slider controls ...

Please advise.

Thank you in advance!

Default-user
jivkoa Purchased

Could you please take a look.

Default-user
jivkoa Purchased

Anybody there ?

ClaPat-Support

Hi, please check your ticket.
Thank you

Hi, I bought your template and everything went smoothly until I got tis error as I was posting on a blog

[16-Apr-2015 12:14:14 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 130968 bytes) in /home4/ruibraga/public_html/imflorestal/wp-includes/query.php on line 1671 [16-Apr-2015 12:14:14 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0

Can you help me?

Thanks

ClaPat

Hi,

We do not see your purchased badge.

Goatbot

Sorry, I purchased it with a different account. (videolicious) I already opened a ticket, thanks.

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