566 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hello bought your theme two days ago, and I have some problems while upgrading layerslider (with the purchase code, it tell me that it isn’t the good one?). After, when I make some changes (design, text, pictures…) after having saved thoses changes, they do not appear on my template. Also, when I use shortcodes in the site sections, the save doesn’t work, or it redirect me on a white page (about:blank). Can you help me please? Tks a lot !

ClaPat

Hi, Please open a ticket on our forum: http://clapat.ticksy.com

Thanks

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 1-2 years

hi, i have problems with contacts from, messages won’t been sent, where i can set configurations?

ClaPat
Hi, just check that the Email template is not empty, alternatively you can use contact form7 (free plugin) and configure it as you need. see here http://www.youtube.com/watch?v=jJmptqu8hN0 the code is also in latest documentation. Thanks.
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
zoalam Purchased

Hi,

How do i display posts in news section in the blog? Can you please tell me how to use the shortcode for displaying news from the news section, not the blog.

ClaPat

Hi, From Eleven V1.3 news have separate Custom Post Type Section, see here http://screencast.com/t/FTcJlD2RF. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi, When I click on the News or Portfolio thumbs, the post page loaded has a long empty scroll. How can I remove that and make it fixed height as shown in your live preview. Here’s the website http://www.parisexclusivo.net Thanks.

ClaPat

Hi, what version are you running this was fixed long time ago, starting with Eleven v1.2 Thanks.

Default-user

this is the 1.1 version. how can I update? and if I do, this is going to overwrite the my current customized code?

ClaPat

Hi you need to redo your modification in the new version. From V1.3 we also included a CSS Override area so it’s easier to keep track of your modification. Thanks

Default-user

Great! But is this something I could modify easily on my 1.1 version? A line of code or something? Thanks!

ClaPat

Hi, not really it includes modifying a few files.

  • Has been a member for 0-1 years

Hello Mr.

Got to install your template in wordpress and unfortunately is not working as expected. Would greatly appreciate your help so she could put it to work because I still have to buy other for my clients, but rather would like to see this working perfectly.

1 – the configuration file “settings.txt” is not validadeo the ability to import configuration template.

2 – “eleven.wordpress.xml” is imported, ok! but shows no changes Aida

3 – but when I try INSTALLING “LayerSlider sliders” and try to update it I get two very bad information: 1st – Your purchase code does not Appear to be valid. Please make sure you que Entered Correctly your purchase code.

2nd - LayerSlider: old jQuery issue

It looks like you are using an old version (1.10.2) of the jQuery library. LayerSlider requires at least version 1.7.0 or newer. If you are using the version of WordPress LayerSlider, you can try out the “Updater jQuery” plugin from the WP plugin depository. If you do not know what to do, you can write us a private message from our CodeCanyon profile page. We need a temporary WP admin account (or a temporary FTP account in some cases) to solve this issue.

How can you help me to solve this problem. Thank you for your attention and dedication in resolving this issue.

ClaPat

Hi, i dont see a purchased badge.

Default-user

sorry but i did not say what quiz ?

Default-user

sorry but I do not understand what you mean quiz ? Want to know if I bought the product with you ? Want some proof of purchase ? if so please email so I can send the data of purchase.

ClaPat

Hi, when you buy a item you should have a purchased badge, like the others have that is what i meant. Thanks.

Default-user

it is a code number, which is it? It is a key? Where can I locate it. I bought the product and paid as veocês paypal

ClaPat

Hi, go to your download section, and you should find License certificate & purchase code under Download > All files and documentation. Open a ticket on clapat.ticksy.com with this info – along with you theme url. Thanks.

Default-user

I sent you the email as requested but no one answered, I am disappointed because purchased the product, believing in you and is not working because of deficiencies, how can I solve the prblema well?

Default-user

LICENSE CERTIFICATE : Envato Marketplace Item

This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on the Envato Marketplaces.

Licensor’s Author Username: Hector18 Licensee: Rogerio

For the item: Eleven – Wordpress Responsive One Page Parallax

http://themeforest.net/item/eleven-wordpress-responsive-one-page-parallax/4565464 Item ID: 4565464

Item Purchase Code: ab53bafe….

ClaPat

Hi, you opened a ticket also on Tickys, i asked you to put that info there , the reason i did so is to check your Purchase Code. Regarding the purchase badge, pleaser check attached file, you don’t have any http://screencast.com/t/jve9CvGeW , that’s the reason i asked for more info. Thanks for understanding. PS. dont forget to post your full purchased code on Ticksy.

Default-user

I’ve done it and so far have had no response, what is missing? I stopped with the project!

ClaPat

Hi, please check your ticket on ticksy, you had response 2 day ago. http://clapat.ticksy.com/ticket/103984 Thanks.

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi i have a pre sales questions,

The first homepage in the demo has a large photo isotope style, can that be disabled or can a different template be used to make it a normal homepage with a slider and information ?

ClaPat

Hi,you can disable portfolio. There is a separate page template (boxed) for standalone pages, you can create a slider using layerslider. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The date for the news section is showing up in “European” style. (4/10/13 instead of 10/4/13). The rest of my site is fine, and the main settings are correct.

How can I change the dates associated with the “News” posts? (Not the official blog). http://www.EpiphanyDanceArts.org

ClaPat

Hi, you need to do a small modification. Edit your class.shortcode.php file located in Clapat folder, find

<p class="news-date">'.date('d/m/Y',strtotime($item->post_date)).'</p>

, around line 241 and modify to ‘m/d/Y’ – best to make a backup first. Thanks.
Default-user

Thank you. That worked nicely. In future releases can you connect that date setting to the general settings for date display?

ClaPat

Sure, we’ll put it to update list. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
zperdue Purchased

Ya know, I’ve had a ticket in support with you guys for well over a week; the last response I received from you was 6 days ago. WTH? What do I have to do to get a response.

To all others, despite what’s said on the product page of the theme, the site is not performing for me correctly in IE8; doesn’t load navigation as well as site separator content images. I’ve been attempting to get support for over a week, but continue to sit here listening to the birds. Just a heads up and fair warning….

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Got this when I tried to install the LayerSlider plugin. I only found this zip file from the folders: codecanyon-1362246-layerslider-responsive-wordpress-slider-plugin-.zip

“The package could not be installed. No valid plugins were found.

Plugin install failed.”

Thanks!

Jani

ClaPat

Hi, just be sure that install the correct file , also check the screencasts. http://www.youtube.com/watch?v=06p1D818uwQ Thanks

Default-user

Stupid me…the zip file was onside the zip file. Sorry :)

ClaPat

Np, you can also check clapat.ticksy.com , you can search for similar question. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi again! Just setting things up. Howcome there’s no way to add Vimeo video to main image slider? Would it be a big thing to add a new shortcode such as “vimeo-video video: http://player.vimeo.com/video/XXXXXXXX"?

Thanks!

ClaPat

Hi, no big thing, but you already have vimeo / youtube / images / transition support on layerslider, so it will be redundant. Thanks

Default-user

Thanks. That sorts that one out.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Just a note of thanks. Although it took some time, I consider 1.3 to be worth the wait. Nice work.

ClaPat

Hi, thanks for feedback. We are opened for suggestion regarding improvements/features.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Italy

Hi, I have update the theme and now I have this error: Fatal error: Cannot redeclare IonutAd_Widget::update() in /web/htdocs/www.mtlook.it/home/wp-content/themes/eleven/clapat/class.widgets.php on line 1

:(

Default-user

I went back to the old version

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello!

I’m enjoying using the theme. My portfolio is looking awesome. Thanks.

One thing I can’t seem to figure out though is on the Services Page. Where are the icons being pulled from? ...[ service title=”Discover Ideas” icon=”leaf” <—that bit? I’d just like to tailor them to the services I’ll be offering. Is there a list anywhere?

Default-user

Also, I’m having trouble figuring out where the contact-form details are. I can’t seem to make the messages appear in my designated email address that I have entered into in the theme options/Contact details panel. Could you help me there too?

ClaPat

Hi, for service shortcode see the documentation – you can use image for icons (placed in images/services) or Font Awesom icons. For default contact form you are limited to default fields, alternatively you can use the CF7. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

When I try to save theme settings I receive, “Options not saved!!!” and Cant ever get them to save

Default-user

Figured that part out.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

How to get the slider to show up at the top of the page?

It doesnt appear to be showing no matter what I do… and none of the page contents are showing up.. I have all the menu links in upper right corner but Im only getting the homepage content blurb and the footer with email/phone/social.

ClaPat

Hi, please check the documentation and video screencast http://www.youtube.com/user/ClapatVideos. You need to set the front page a page with Responsive Template. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi,

Can I follow up on “jpsipila’s” comment/request from about 12 days ago? I’m not using the layerslider plugin. I just want a full screen video on my home page much like your demo.

On my practice site, I put your code in the “General Settings” content section: [youtube-video video=”https://www.youtube.com/watch?v=n2s5ev0i8tM”]

Works great.

But, my video is in vimeo, not youtube. Is there a short code or other way I can accomplish this without the layerslider? Thanks.

ClaPat

Hi for the moment only possible via layerslider. We’ll consider for future update an HTML5 (youtube / vimeo) slider. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
eze86 Purchased

I would like to know, how I can change the speed of the testimonial slider, the default speed is way too fast.

thanks for helping me out.

ClaPat

Hi, you need to edit your main.js file , located in JS folder (make a backup first. Around line 491 you should find

auto: {pauseDuration: 5000}

and after that
duration    : 750
This affect the slide speed (duration), and testimonial pause time (pauseDuration: 5000). Speed is in ms. Thanks.
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
eze86 Purchased

Thanks for the quick reply on the slider. Now I found another issue thats bothering me but its something small. When I do the Home slide I have the Title and normaly underneath the description, eventhough I made it like in the tutorial, the description shows up next to the title… looking wierd. any idea what it could be? thanks in advance, otherwise beautiful template.

ClaPat
Hi, we did noticed to (it’s on to do list for future update). This probably happen on large screen resolution 2560×1440 or when the slide title is very short. A quick fix is to modify in your style.css file @line 515 – comment this line
float:left; 
You can also use http://clapat.ticksy.com/ , for similar question. (and search among tickets) Thanks.
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

How do I set the parameters for the newsletter register shortcode?

Greetz, Mark

ClaPat

Hi, we recomand you to use the free newsletter plugin which allows for greater flexibility. Have a look here http://www.youtube.com/user/ClapatVideos , also check on ticksy. We’ll have shortly a stylized form to match Eleven design for MailChimp plugin. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi , Thinking of Buying ..I noticed that the home video option ..did not work on IE …but it does work on Chrome …is this just me ? OR can tis be fixed ?

ClaPat

Hi, we’ll check (in IE11 works ok) – either way you have support for youtube / vimeo in LayerSlider (included in package) Thanks.

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