622 comments found

SO many bugs on ELEVEN theme, it’s really frustrating.

ClaPat

Hi,

Please open a ticket on our forum. Thanks

Hy Clapat It is already the third time I’m sending you my request without any news from you, starting to be annoyed about that as it is really urgent. So I did downloaded the Eleven-Worpress responsive One page parallax Template a few months ago and I have found all the help I needed in your forum. For the moment the website is in French but as it’s for a hotel, I need to answer also to the request of foreign customers. I want to keep exactly the same page, images and just translate the French text to English. Sadly I just can’t find how to make it. Do I need to up download a specific software or pluging to do that? If yes, which one? And does anyone know how it works? Also I have created some forms to be filled by my guest such as wedding or meetings… but i can not make appear the frames. How does it work? HELP, I need your answer ASAP, See you

ClaPat

Hi MorganeC,

We do not see your purchased badge.

Has anyone tried it with 3.9.1? I’m interested in buying it, but I need to know whether it will work with the current version.

Hello there,

My separators are cut short on iamagar.com. I set them to 400px in section editor. Any clues on how I can have them resize properly on mobile phone? Thank you in advance.

Default-user

hello

ClaPat

Hi,

Please open a ticket on our forum. Thanks

Default-user

Sure, done.

Wondering why when we select “video” instead of “default” on live preview, it doesn’t show a video or anything at all?

What is supposed to happen when the web version has a video in the slider, and also in the parallax sections?

Thanks!

CAPTCHA feature should really be a standard available option in this theme (I’ve seen it offered by default on other themes). Literally within 2 weeks of launching a website using this theme, my customer started getting hit with a ton of spam from the “email us” form.

I understand about ContactForm 7, but the CAPTCHA feature should just be standard on/off switch in the theme.

Hi. How do I disable the Google Map so it does not show on my Contact page.

svachi Purchased

Does this theme have a Czech localization?

Hy, I have downloaded the Eleven-Worpress responsive One page parallax Template a few months ago and I have found all the help I needed in your forum. For the moment the website is in French but as it’s for a hotel, I need to answer also to the request of foreign customers. I want to keep exactly the same page, images and just translate the French text to English. Sadly I just can’t find how to make it. Do I need to up download a specific software to do that? If yes, which one? And does anyone know how it works? Thank you for your answer, See you

Default-user

Hello,

I have a question, can we incorporate a CAPTCHA on the “contact part” in my website? If yes, how to do it?

bauhund Purchased

It´s been a week since I opened a ticket on ticksy and so far I didn´t get any support. You are offering help in max 48h. I don`t really see that.

hello,

this have so many bugs and the support doesn’t answer !

so many bugs on the theme, i opened a ticket, no answer since 1 week ;(

Hey, i wish to know how do i made my website look like the demo. Is there any file that i can upload and make the site look as the default?

I already opened a ticked on http://clapat.ticksy.com/ticket/252061 and i didn’t get any responde. I need do solve this problem as soon as possible. The template is great, and looks awesome, but a got to make his working. thank you!

Lhester Purchased

?Hi How to remove sign up button in Pricing table? and how to insert icon before the title of Pricing table? thank you!

ClaPat

Please open a ticket on our forum. Regards

Hi ClaPat

Having bought your theme and installed it on a client’s site I would like to suggest you add the following features in your next update;

1. Captcha on contact form 2. Data verification on newsletter sign up form to make sure people enter emails only. 3. Improve Browser compatibility (currently does not work well in Firefox)

Otherwise you have a solid theme that can hold its own against competition.

Thanks

Regards

Reuben

Upon installing the theme got the below error:

Parse error: syntax error, unexpected T_CLASS in /home/content/38/11785638/html/vella-bonello-14/wp-content/themes/eleven14/clapat/class.widgets.php on line 1

Uploaded the theme again as per instructions:Hi, please upload the theme via Wordpress upload – if you are uploading using a ftp client use binary/ascii option (Filezilla) , or uncheck normalize line end. Also regarding stylesheeterror check that you are uploading the correct archive – see install video on our channel.https://www.youtube.com/user/ClapatVideos Thanks.

Same error.

Purchase code: 115f49cc-0a1d-4c64-af7e-1eb094ba147d

ClaPat

Please open a ticket on our forum. Thanks

ng64 Purchased

Im getting the ” This content failed to load” error all the time! Tried to re install Wordpress but nothing. i tried it with newest Chrome and Internet Explorer. Also refreshed permalinks nothing helped. Need some help.

http://www.ekmedia.info/
Default-user
ng64 Purchased

Solved my Problem :) “Easy Maintenance Mode” casued this error

Hey,

I was wondering if you had the twitter stream feature available as a separate plugin.

Let me know

Thanks

Shortcode Icon Missing using wordpress 3.9.1 and Eleven14. Please let me know.

Default-user

We are already waiting 14 days for an answer. At your website 2 days is indicated. I have serious questions on the support you deliver for ur theme. Sorry to say but very unhappy about this. I also added a ticket to ur ticketing system. If we don’t get an answer by COB we will drop this theme. We have to proceed with our project. A quick reply will be much appreciated! Sven

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