622 comments found

http://advancedcomputing.ca/

Can you help me out here, I need the contact form to look like the demo and the layout is completely different.

I have a site section where I am simply using the shortcode; [contact-form]

All help is appreciated.

Rob

ClaPat

Hi, please open a ticket on our forum. Thanks

jugoe Purchased

Hi I’ve purchased this theme and love it. What I really love is the twitter plug in. Is that something that is available to use with other themes? Like is it a proprietary widget and where can I get it?

Thanks!

ClaPat

Hi, please open a ticket on our forum. Thanks

I have translate the .po file from the theme to Dutch with POEditor. It is on the server and i’ve changed the wp-config language to nl_NL. What else do I need to do? It is not working yet!

I don’t have a .mo file, and I don’t know how to create one.

Kind regards, Roy

Hi there,

I’m experiencing difficulties in installing your theme. I have unpacked the zip-folder and upload the eleven14 file into the wordpress themes folder. When trying to activate the theme the screen just goes blank and doesn’t return to the themes page. The URL states: ”/wordpress/wp-admin/themes.php?activated=true” but the theme doesn’t activate…

Not too happy as I consider myself to be failry experienced in installing wordpress themes. Any ideas?

Thank you!

Default-user

Sorry, I tried it on a different server and here too it doesn’t activate, I got this error message: “Parse error: syntax error, unexpected ‘class’ (T_CLASS) in ”.../wp-content/themes/eleven14/clapat/class.widgets.php on line 1”

Hi,

I need to add to main menu awesome font . I am not able to find where I can add for instance to be shown in the menu just before the name of the main page. Please help. Regards, kaleleon

ClaPat

Please open a ticket on http://clapat.ticksy.com/ and our developer will try to help you. Thanks

Hello, I opened a ticket a week ago and still have no response. Could you please help? Here’s my issue:

I’ve recently added several new “posts” on the posts page and now when I look back on the site it doesn’t look right; you can’t scroll through them and when you click on one that does show up it takes you to a black page. It’s a private ticket as I supplied my log in info.

Ticket: #278812

Website: www.laaqueerhistory.com

Default-user

Do I need to open a ticket for my ticket??

Hello everybody,

i have a question: Does the theme work with svg format?

I add the next code in the function.php file :

function allow_svg_mime_types( $mimes ){ $mimes[‘svg’] = ‘image/svg+xml’; return $mimes; } add_filter( ‘upload_mimes’, ‘allow_svg_mime_types’ );

?>

But nothing happens.

Thanks a lot for your answer See you

ClaPat

Hi,

Please open a ticket on http://clapat.ticksy.com/ and our developer will try to help you. Thanks

Is anybody else seeing performance issues on the iPhone 6? I’m noticing issues with images not coming through, social media icons, twitter feed, and a few other errors.

Is this something yall are working on?

ClaPat

Hi,

Please open a ticket on http://clapat.ticksy.com/ and our developer will try to help you. Thanks

Hi

“our team” heading does not center. It is always to the left. How should I do to fix this? Any shortcode that will fix this or any other way to solve this?

Best regards

ClaPat

Hi,

Please open a ticket on http://clapat.ticksy.com/ and our developer will try to help you. Thanks

installing was no problem. now i need the demo content – i understood, how to import it, BUT – i don’t have any demo content in my zip??? No eleven-wp.txt, no demo-content/demo-eleven.xml – even not the demo content folder? this makes me feel so dumb. what am i missing?? pls help…

Default-user

found it. donwloaded the wrong zip. damn :)

I opened 2 tickets one public and one private and have received NO response. I added “The Events Calendar” plugin and inserted a section to display the events list on the site. Now the site’s content is out of line and jumbled. Also whenever I add ANY site section, it does the same thing. The backgrounds don’t line up. I have having a lot of trouble with this theme. I do hope someone can help.

Default-user

STILL NO HELP WITH THIS SITE. STILL.

Default-user

THERE IS AN EVIDENT MAJOR BUG, BUT IM GETTING NO HELP.

hey there, i can’t find a way to change the order of the team members. There is an attribute which is named “order”, but nothing happens, when i change it from 0 to 3 or 4. Could someone provide help? Thank you.

Default-user

hello? i opened a ticket, too. no answer yet :(

ClaPat
Hi you ca use this free plugin which allow you to reorder the team members by drag and drop https://wordpress.org/plugins/post-types-order/
Default-user

Thank you. That worked.

Hey! I want know how to open the portfolio item in its direct link (in full page with footer and other elements..) like this exemple :

http://thameralfuraiji.com/

For exemple in portfolio if you click on this element ” DRIVECLUB Launch Trailer – Arabic ” you will go direct to this page :

http://thameralfuraiji.com/portfolio/driveclub-launch-trailer-arabic . They used this template but I don’t know how they made the elements of portfolio opening in their original page.

can you help please?

Thanks,

Any upcoming updates?

ericbi Purchased

Hi, PSD Template are included? Thanks in advance

ClaPat

Sorry, no

Default-user
ericbi Purchased

The theme supports the WPML plugin ?

Hi, I purchased and put a question on Ticksy 2 weeks ago. What do I need to do to get an answer? Cheers, Ariane

hey. when i try to install the theme, or just preview it form wordpress it gives me an error “Parse error: syntax error, unexpected T_CLASS in /home/a6893859/public_html/wp-content/themes/eleven14/clapat/class.widgets.php on line 1 ” whats the problem

Default-user

its ok. i resolved it

Hi team Eleven

I am dreaded by your customer support

It’s been 10 days since I addressed your Clapat Support forum with 2 queries but no response has been received whatsoever..

This is not something I expected when I purchased your theme

May I expect resolution to my queries anytime soon??

ClaPat

Hi, what’s the ticket #? Thanks

the first one – #328209 the second one – #331742

I am in urgent need of assistance

Thanks

ClaPat-Support

Hi, please check your tickets. Thanks.

Hey. When i upload a photo to home slider, its not the way i need it, it is resized, and its not full screen, a found that the standard size is 1024×640px, and i’ve set all photos to this size, but when i upload them they are still not full screen, but zoomed in. Thanks.

ClaPat-Support

Hi, it would help if we can check live your installation. Please open a ticket on our support forum clapat.ticksy.com with more info on your issue. (url / WP access etc). Thanks.

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