137 comments found

Hello,

Have some pre-sale questions. I want an ecommerce theme highly customizable, ElGrande have limitations in terms of changing the style and adding new features?

2- From android i have problems to see correctly the “Quick View”. Can u check it?

3- Are you responsible for fixing buggs and errors?

Thank you! Regards rppm

novarostudio

Hello rppm93,

thanks a lot for your intention to purchase our theme :) now we will try to answer your questions :

1. i think it depends on the style and featured that you want to add. we cant say that the elgrande doesnt have any limitation for changing the style and the feature.

2. actually we have fix the quick view the problem in the android. but we havent upload to our demo yet.

3. as long as the bugs and the errors is from the default state of the theme, we will fix it. but if the bugs and the errors is occured because some of customization. we will take a look at the problem first, but we cant promise that we will fix the issue.

Hope this information help you rppm93. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

suwei Purchased

Hi,

Thank you for your quick reply. I love your themes. I have chosen layout 2 and found that when view in iPad and mobile phones the wording on the revolution slider differs greatly. Is there anyway to resolve this? My website is www.safiadesign.com.

novarostudio

Hello suwei,

we just tried to check your website and it seems the slider works fine on ipad and mobile device. could you provide us a screenshot about the issue? maybe we miss something in here.

for more private talk, you can send us an email from our profile page : http://themeforest.net/user/novarostudio/

Best Regards,

Novaro Studio

Hi,

I can’t work out how the newsletter subscription feature on Homepage layout 6 works. I’ve tried Gravity forms but the styling does’t work. How have you done it? thanks

novarostudio

Hello Jamiecurrey,

ohh actually we use a contact form 7 plugin : http://wordpress.org/plugins/contact-form-7/ . if you have installed the contact form 7 plugin, please create a new form and add this code in the content editor :

<div class="row">
<div class="one_half columns"><h6 class="fontbold marginoff" style="line-height:35px;"><i class="fa fa-envelope-o"> </i>   OUR NEWSLETTER. <span class="grey">SIGN UP</span></h6></div>
<div class="one_half columns"><div class="newsletter">[email* your-email] [submit "SEND"]</div></div>
</div>

after that, please put a contact form 7 shortcode into your homepage.

Hope this information help you jamiecurrey. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

Default-user

Thanks for the code. I;m afraid it isn’t quite displaying correctly. Please see grab here: http://longarmweb.co.uk/grab.jpg

novarostudio

Hello jamiecurrey,

ohh actually you need to put those code into contact form 7 editor. not on page content editor. do you want to get some example? we will set some example for you.

for more private talk, please kindly send us an email from our profile page : http://themeforest.net/user/novarostudio

Best Regards,

Novaro Studio

How do I insert the option to load more at home?

novarostudio

Hello JcRazione,

ohh ok, please go to APPEARANCE >> THEME OPTIONS. and then click “Woocommerce Settings” tab in there. please tick “Using Masonry Layout” and “Use Infinite Scrolls?” checkbox in there.

after that, please set your shop page as a front page from SETTINGS >> READING.

Hope this information help you JcRazione. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

When you have multiple items in the submenu, if the resolution of your monitor is small, you can not see all menu options, even using the scroll bar. Has some way to fix this?

thanks

Default-user

Ok, thank you! On the main page, as the last item of the grid is not in order?

thanks

novarostudio

Hello csarantopoulos,

ok, please kindly check your homepage again. i think we have fixed it.

Best Regards,

Novaro Studio

Default-user

Thank you very much! Excellent support. thanks

clanno Purchased

In the theme there is no way to disable sidebars. How would I disable them?

Default-user
clanno Purchased

I figured that out.. Is there a way to disable breadcrumbs globally.

novarostudio

hello clanno,

unfortuantely, the breadcrumb will show uatomatically if you use woocommerce plugin or Yoast breadcrumb plugin. if you want to remove it, please open style-custom.css and add this code in there :

.nvr-breadcrumb{display:none;}

Hope this information help you clanno. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

hi is it possible to open bigger image when click on “Quick View” http://wordpress.novarostudio.com/elgrande/shop/ The bigger image which is open when you click on Image on http://wordpress.novarostudio.com/elgrande/product/woo-single-2/
novarostudio

Hello Rajulgpatel,

im afraid we cant do that. because it will take a lot of customization to make a quickview become a zoom in feature.

we’re really sorry rajulgpatel. however, please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

Looking at the item details…it doesn’t mention color theme options. Will I be able to change header/footer/menu bar to any color I want easily?

Default-user

Not the menu colors…Okay let me be a little more clearer. Currently the footer background and the top bar where you have the social icons is all black. Can I change those colors by using css or do you provide a psd file for those changes. Also will I be able to change the following via theme option or css:

Green button – “for sale” Orange – “Feature” Black – “details” Green – “add to cart”

novarostudio

Hello webfaith5,

ohh i see, ok, for the footer background, you can change it from the theme options. however, the top bar background need to be changed from the css. and for the green button for sale, and the green add to cart can be changed from the theme options. but the orange feature and the black details need to be changed from the css.

Hope this information help you to decide webfaith5. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

Default-user

Okay great….thanks. Will be purchasing soon.

Hello,

On the main page, the grid with the products are not aligned due biggest titles and reviews (stars). Has somehow I let all aligned?

thanks

novarostudio

Hello csarantopoulos,

ohh i see, ok, actually there is one product that has a long title (Academia de Estética Trimestral – 36 Sessões) and it seems it move down the product grid below it. please kindly try to make the product title shorter and the issue will be solved.

Hope this information help you csarantopoulos. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

Default-user

Thanks for the reply. Unfortunately the description has to be the one. There would put all aligned, even if one gets bigger than the other? thanks

novarostudio

Hello csarantopoulos,

we’re really sorry. we dont really get what you mean. could you explain to us more clearly? we’re confuse because there is no description in your website.

Best Regards,

Novaro Studio

How do I add a link to the text boxes… an example of the box from your demo would be the WOMEN COLLECTIONS text box. I see it configured in Visual Composer but I’m unaware of how to make that link somewhere. I’m a visual composer noob… but I’m digging it.

Please advise.

novarostudio

Hello mahiwahi,

ohh i see, actually you need to use a shortcode like this to create a image box :

[bannerimg src="http://localhost/novaro/elgrande/wp-content/uploads/img-elgrande/home-2.jpg" link="your/own/link"]
<div class="textcenter white fontthin">
<h1 class="marginoff white fontthin">WOMAN COLLECTION</h1>
<h3 class="marginoff white">GET DISCOUNT FOR PURCHASE $500</h3>
</div>
[/bannerimg]

You can put your own link in the “link” parameter in there.

Hope this information help you mahiwahi. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

Hi I have purchased the theme and it looks great, however I am struggling to update the Visual Composer as I don’t have a license key for this in the TXT file, it just states XXXXX’s where it should have a license key. On wordpress it asks for me to enter the key. VC now needs an update and it is crashing my site in its current state, without the update I am stumped !!!!Can someone please help.

Paul

novarostudio

Hello smoothshot,

actually we cannot give you the license key for the visual composer, because we only has a extended license key. but visual composer supposedly working fine even if you dont use the activation key. could you kindly tell us what kind of crash that you have in your website? could you provide us your website link? we will try to check it.

if you want to have a private talk, you can send us an email from our profile page : http://themeforest.net/user/novarostudio/ .

Best Regards,

Novaro Studio

Default-user

Hi Okay, the website is in maintenance mode right now. however the link is http://www.smoothshotcamerastabilizer.com and basically the short code tags are all showing up where the placeholders are.

I guessed it was the update causing the issues. How do we get updates for the Visual Composer. We have only just purchased the el garande theme, so surly it comes with the latest version of the plugins or at least when you push an updated for the theme to us it also includes the update to the plugins.

If we can’t get the latest updates to the plugins bundled with the theme we purchased what have we purchased. ????

Do we need to now buy additional license keys for other components of the theme???

If this is the case then I have misunderstood your sales page, as I imagined everything bundled within the theme el grande would work without any additional cost.

Sorry we are not coders and only have a very limited knowledge base, so when it get too technical it starts to lose us. However if you can explain maybe we can work on figuring out your reply.

Thank you – Paul

novarostudio

Hello Paul,

normally, you wont get any shortcode tags when you have installed the visual composer plugin. ok, could you provide us your temporary wp-admin access? i think we need to check how you set it first.

for more private talk, you can send us an email from our profile page : http://themeforest.net/user/novarostudio/ .

Best Regards,

Novaro Studio

Hi, I got some css issues.

I want to shorten the height of my slider a bit, but with no success. My point is to bring the content of my index page a bit closer to the slider, I did this part BUT when I wanna go further closer to the slider the content tends to hide under the slider

I use this piece of code to bring my content closer to the top/slider: div#outermiddle { margin-top: -64px; }

Best Regards Silverbackmedia

novarostudio

Hello silverbackmedia,

ok, could you provide us your website link? we will try to check it. are you using a visual composer, if you use it, you can try this. please try to edit the top row using your visual composer editor. you will see a Top Margin textbox in there. you can put a -64px in there. i think that will make your content closer to the slider.

Hope this information help you silverbackmedia. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

Great theme – can you help me with removing the min-max price from the products on their page? Here is an example http://www.jytgraphics.com/site/product/business-cards/ I would even be good wit just the min price only. Thanks a bunch
novarostudio

Hello jytgraphics,

ok, please try this, open engine/theme-init.php and add this code in there in the bottom :

function nvr_woocommerce_variable_price_html($return='') {
    $dashpos = strpos($return,'–');
    if($dashpos!==false){
        $return = substr($return,0,$dashpos);
    }
    return $return;
}

after that, please add this code inside nvr_woocommerce() function :

add_filter( 'woocommerce_variable_price_html', 'nvr_woocommerce_variable_price_html' );

Hope this information help you jytgraphics. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

jytgraphics

No that did not work…. THANK YOU for the speedy reply. That is such a plus. I will be purchasing more items, from that alone. If you have any other solutions/suggestions please let me know. I would not have even known to look in those files.

novarostudio

Hello jytgraphics,

ok, could you provide us your temporary wp-admin access? we will try to change it for you and let you know each files that we have edited.

for more private talk, please kindly send us an email from our profile page : http://themeforest.net/user/novarostudio/

Best Regards,

Novaro Studio

Hello,

I have just bought your theme, when I install I keep getting this error

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

I have looked at other comments and you have said to install plugins first. but I am not sure how to do that.

Thanks

novarostudio

Hello kerbsiderenegade,

ohh i see, ok, please unzip the file that you have downloded from the themeforest. and then please upload the elgrande.zip file inside Themes/ folder.

Hope this information help you kerbsiderenegade. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

Never mind… Preemptive.

Hello!

I want use Product Filter in my mansory layout, on shop page, but this puts all products categories and sub-categories. Is possible appear only the categories? Thanks!

novarostudio

Hello hello3dprintingworldlda,

ohh i see, sure you can do that, please open engine/theme-init.php and go to line around : 170. you will see a code like this :

$productcats = get_terms( 'product_cat', array( 'hide_empty' => true ) );

change that into :

$productcats = get_terms( 'product_cat', array( 'hide_empty' => true, 'parent' => 0 ) );

Hope this information help you. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

Hi!

How to translate the words quickview and wishlist at home?

novarostudio

Hello JcRazione,

ohh ok, please open engine/theme-init.php and go to line around : 147. you will see a code like this :

$return = __('Wishlist', THE_LANG);

please change the ‘Wishlist’ text in there.

after that, still in the engine/theme-init.php. Now go to line around : 234. you will see a code like this :

echo '<a href="'. $ajaxlink .'" data-rel="quickview" class="btnloop nvr_quickview"><em class="icon-quickview fa fa-search-plus" /> '. apply_filters( 'out_of_stock_add_to_cart_text', __( 'Quick View', THE_LANG ) ) .'</a>';

change the ‘Quick View’ text in there.

Hope this information help you JcRazione. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

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