187 comments found

Hello ,

I am getting Fatal Error.

Fatal error: Out of memory (allocated 31457280) (tried to allocate 588321 bytes) in /homepages/18/d323269449/htdocs/test.addpronetwork.com/flexotech-eCommerce/wp-content/themes/elgrande/engine/theme-options.php on line 59

please check this link http://test.addpronetwork.com/flexotech-eCommerce/

novarostudio

Hello SupportAddpro,

we dont see any fatal error when we browse through your link : http://test.addpronetwork.com/flexotech-eCommerce/

it works fine when we check it.

is there anything we can help?

Best Regards,

Novaro Studio

Hello! I need help in my shop. The product gallery under the main product photo is not showing. Can you help me to make them visible?

Is there a way to remove/disable the Quickview from the product category page?

Also, can I make the product titles or pricing smaller?

kellymaglia.com/shop/

novarostudio

Hello leenisabel,

to disable the quickview, please open style-custom.css and add this code in there :

body.novaro ul.products li.product .btnloop{display:none;}

to make the product titles and pricing smaller, please open style-custom.css again and add this code :

body.novaro #content div.product .summary p.price{font-size:36px; line-height:36px;}

you can change the size in there to suit your need.

and about the product gallery that is not showing in the product detail, could you kindly provide us your temporary wp-admin access? we will try to check how you set and which plugin that you have activated.

For more private talk, you can send us an email from our profile page : http://themeforest.net/user/novarostudio/

Best Regards,

Novaro Studio

Default-user

Thank you. I will send a message soon for login info.

Also, on this page: http://kellymaglia.com/shop/ Can you tell me how I can add space between each category image so it is similar to the product listing page?

novarostudio

Hello leenisabel,

ohh sure, we have added the space in your product category. please kindly check your website. to add the space, we only add this code in the style-custom.css :

body.novaro ul.products li.product.product-category{
-moz-box-sizing:border-box;
box-sizing:border-box;
-webkit-box-sizing:border-box;
padding-left:10px;
padding-right:10px;
}
body.novaro.nvr1100more ul.products li.product.product-category{
padding-left:15px;
padding-right:15px;
}

Hope this information help you leenisabel. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

Hey guys,

I recently bought this theme and I am having trouble with my Rev Slider. It seems to have this odd spacing between the header and the slider. I’d like it to be like Layout 3 where it fills the entire top bit of my page.

This is the link to my site www.brickhobbies.com Could you help me take a look?

novarostudio

Hello BobbyYap2015,

do you mean like this : http://wordpress.novarostudio.com/elgrande/home-2/site-layout-3/ .

ok, first of all, please go to APPEARANCE >> THEME OPTIONS. and then click “Style Settings” tab in there. you will see a “Website Layout” selectbox in there. please change it to Version 3.

after that, please edit your home page and then put the revslider shortcode into “External Slider Shortcode” textbox. you can see it inside “Page Slider Options” box.

Hope this information help you BobbyYap2015. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

I am having trouble uploading this part,”You will get a form like the picture below. Now pick the .xml file (Packages/Dummy Content/elgrande.wordpress.xml) and click ‘Upload file and import’.”

This is what it says,”File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.”.

Default-user

That is what it says after I go to upload file

novarostudio

Hello blakereynoldz,

ok, do you mind if we get your temporary wp-admin access? we will try to check it first.

Best Regards,

Novaro Studio

Hi again guys,

I have a problem with the images not displaying when opening the site with Safari.

Seems to be working fine with Firefox, Chrome and IE.

Please have a look at www.theadventurecrowd.se

Any idea what can cause this?

novarostudio

Hello indigotravel,

it seems Safari browser, cannot show an image file that using special character like : http://www.theadventurecrowd.se/wordpress/wp-content/uploads/2015/04/äventyrsresa-mongoliet-330x330.jpg

as you can see there is an “√§” character in there.

please kindly try to change the file name without non special character.

Hope this information help you indigotravel. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

NeilAj Purchased

Hello I am trying to set up the blog page with 3 masonry but the featured images are not showing . I have a specific category of posts i want to display in masonry format. Can you help me .

novarostudio

Hello NeilAj,

do you mean, you want to put the image at the top of the post? ok, to do that, you can edit your post and change the post format to “Image”. after that, please upload your image and set them as a featured image.

Hope this information help you NeilAj. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

hafizayu Purchased

Hi Novaro,

I would like to change the number of product displayed per page…Currently, when we click ‘shop’ the theme will only show 10 products per page…if you want to see more products you need to go to the next page (page 2)..how can i change that?? as an example i want the theme to show at least 30 products per page

novarostudio

Hello hafizayu,

ohh ok, please go to SETTINGS >> READING. you will see a “Blog pages show at most” textbox in there. you can change it from 10 to 30.

Hope this help you hafizayu. Please dont hesitate to contact us again if you still have any questions.

Best Regards,

Novaro Studio

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