Hi, I just sent you a ticket (#783813) with some small issues we have setting up the theme.
Including not seeing the VC in the portfolio section, but it is fine in the Pages section. Thanks!
Thanks for writing in. Support team will process it as soon as possible, we look to reply all the tickets within 24hours from submitting.
slider with videos in mobile format does not work … I have the webm format and still not displayed …
By default, Qode Slider videos are replaces with a static images on mobiles. For each slide, you should upload Slide Video preview Image http://screencast.com/t/DcURmOsF8 that will be shown for that slide on mobiles.
Hi, we have ben waiting for answer to Ticket #773356 since May 19. Can somebody please answer as soon as possible?
The ticket has been answered. Support team has reported bug to our dev team, so hopefully it will be resolved for the next theme update.
Do you know when next theme update will arrive?
We still don’t have precise date set for the next update.
From what I understood browsing your site it seems that to have any kind of assistance form you is paying the service .
Is it right?
My problem is that after I updated wp to 4.5.2 and Retina template to the newest release I can’t anymore login in my website. Is it normal to you?
The host service concluded that the template have some conflicts. http://www.mailab.biz/error_log
And if i go back to the monthly backup the web site is not working properly.
Can you tell me what to do?
i tried several times going back and reinstall everything but it’s still impossible to login after the updating
First, you have some problematic plugins that you should remove (see the list of errors in error_log).
As for the theme, what are your Elision theme and Visual Composer versions? Make sure you have 3.1.1 Elision, along with Visual Composer 220.127.116.11 version.
If yes, and the issue is still on, submit a private ticket please to https://qode.ticksy.com with a link to your site, WP admin access, and FTP credentials, and our support will check this further and help you.
Thank you i solved
Glad to hear that
Is anyone else having an issue with the portfolio list not displaying 2 columns? It was working but after updating the theme it’s all stopped. However I can hand code it in through the plain text editor version and it work, until you make changes when not in the text editor mode.
We don’t have this problem reported so far. We’ll inform our dev team to check it. Submit a ticket please to our support at https://qode.ticksy.com with a link to your site and WP admin access, so that our support can inspect it on your side and help.
The google map created by the theme’s options is too high for mobile devices, is impossible to get to the rest of the page’s information. I found a post about this from 2 years ago, but apparently there’s still no other solution but to use instead? the visual composer google map. But that one doesn’t have the pin. Is there anything else I can try? Thanks!
You can try to directly paste the iframe for map embedding directly from google maps site.
Then the pin will be shown, and you can manipulate with the height.
Do you provide an initial configuration of the theme, like the one you present on the demo?
Our theme comes with one-click import module, so you just need to click Import button in theme options, and import the demo site. That’s the recommended way of starting your work. You’ll get this same site imported, so you can see how it’s all made, and modify it easily for your needs and content.
And where we can find that module?
It’s in Qode Options -> Qode Import.
Facebook share has stopped working with new update to theme. Changed the code in the shortcode file and this seemed to solve the issue.
Removed code from lines 2308 to 2312 and update to:
$html .= ‘’;
Hope this helps anyone else having issues.
Yes, Facebook made some changes recently, and that caused this. We will correct it in next updates of all our themes. Glad you’ve solved the issue your self already.
Hi, I saw this issue on other comments, I’m using an image gallery and I’m not getting the previous/next arrows, I have to close an open every image, even if i just try to use the basic WP image gallery, can you give me a solution for this please? Thanks
I see that the latest Visual Composer update, has a fixed about this, please include this update as soon as you can. Thanks
Thanks for writing in. We’re preparing updates for all our themes at the moment, to include latest plugin releases.
Also, I updated to the last version of Woocommerce 2.6, and the checkout button stop working, I had to upload the earlier version.
You should always wait with plugin updating until we release official theme update for the compatibility with it!
It’s a big update of the plugin, with some core files changed, so as soon as we finish testing and update changed files, we will release new theme update for the compatibility. It will be really soon.
Please update support for WooCommerce 2.6 and VIsual Composer 4.12.
We’re preparing updates for all our themes to include latest VC version and Woo 2.6 compatibility.
Hi, Is elision fully compatible and tested with the last version of woo commerce 2.6??? thank you!
We still haven’t updated our theme for this latest WooCommerce compatibility, and recommend using 2.5.5 version of the plugin until official theme update goes out with 2.6 compatibility.
Hi,q uick question, I have placed in the widgets with regular html some links in top header menu. However they are not working. I also tried regular text in there and nothing shows..
First, in Qode Options -> Header and Footer, enable Header Top Area. And then in Appearance -> Widgets, add text widget into Header Left/Right widget area, and write the html for your links inside it http://screencast.com/t/8T8NDWxOE
Hi, just a patient inquiry as to how far away the update of Elision is? A approximate time frame is very much appreciated
We can’t say a precise date, but hopefully it will be released by the end of this week (beginning of the next one at latest)
Thanks for the reply
I had a problem and asked to the qode’s support (Ticket #803776) but after more than 5 days nobody answer me yet. Bad, very bad!
Our support team has processed your ticket, check ticksy and continue the conversation with them on your ticket for any further help.
I’ve submitted a private ticket (#809397). Please help. THX
Ticket has been answered already
As we just checked your site – everything looks good. Mobile menu is working fine, all the images are loaded, and no errors in your console.
403 status is most of the times connected with insufficient permissions set on your css/js folders.
If you still have some problems, please submit a ticket to our support team at https://qode.ticksy.com so they can inspect further
Thanks for replying, but yes now that we’ve been clearing, purging all the cache, the site is still not working as it should, the columns on mobiles are not displaying as they should, the custom css on the admin is not working at all, I added them to the child theme. Could you please tell me which kind of permissions do I need to set on my css/folder? Thanks
If you go ans test it now, you’ll see its working fine on mobiles, I had to edit the columns width with my child theme
Hi, After the latest Elision update my logo no longer fits in the header. The logo currently extends past the header and looks ridiculously huge. I have logged the following support ticket: #811360. Thanks
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