Discussion on Elision - Retina Multi-Purpose WordPress Theme

1408 comments found

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
skasta Purchased

Hello… I’m unable to edit the background video on my home page. When I click to edit the section box there’s a checkbox for “use background video” but I can’t find a place where I can edit the video that’s playing in the background. Can you point me in the right direction?

Thanks! Awesome theme!!!

QODE

Hey,

There is a problem with latest version of Visual Composer, we are fixing it today. Checkboxes don’t react anymore and doesn’t show additional fields.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
yoyo9 Purchased

Hi i have installed the theme properly twice but still dark and light logo transition is not working. even options of uploading those logo are not highlighting properly. drag and drop image file are also not working. i have to upload it through media upload files and give path in logo (dark and light) section. please help :crying:

QODE

Hey,

We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Hello,

At the last update, all the content that we had with the visual composer, is gone. It looks like the visual composer is not there.

What should I do?

Thanks!

QODE

Hi,

Visual Composer is now plugin. You need to install and activate it. Please read this: http://themeforest.net/item/elision-retina-multipurpose-wordpress-theme/6382990/faqs/20242

Qode

Default-user

Thanks a lot! Now makes sense! :)

QODE

You are welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Good day, that name has the visual composer plugin not find it many thanks for wordpress 3.9.

Default-user

I made these instructions when seeking the visual composer plugin shows me several, which is my question.

QODE

Hi,

You should see message to install required plugin Visual Composer. Can you see that?

Qode

Default-user

I can not see the message.

QODE

You can also find plugin in wp-content/themes/elision/plugins/ folder and install it automatically. Did you update theme to latest version?

Default-user

If you update the theme, I have done this manually and it worked, I do the same with the plugins there “layersliderwp-4.6.6.installable.zip, layersliderwp-5.1.1.installable.zip” because now page in the slider appears me this ”</ 3” above the arrows.

thanks

Default-user

Update a page with the visual maqueteador save and now I do not see, and the function text. this is due to?

QODE

Hi,

We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

Default-user

thanks I have generated the ticket # 203569

QODE

Thanks. Just assigned it to support.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Russian Federation
caiiika Purchased

Just got a message from Themeforest that Elision have a new update. Is it a new update and different from yesterdays update? It will be very comfortable to get messages with comments from Qode – what this update contains. It is very difficult to understand what is in this update, because all archieves have same names.

PS You still have only WP 3.8 in description for Elision.

QODE

Hey,

Just updated change log. It has few fixes :)

We updated WP 3.9 in description, but it just doesn’t show yet.

Qode

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United States
Ntryst Purchased

Hello,

I updated to v2.2 and now v2.2.1 is avail with fixes. Whats the best way to upgrade from v2.2 to v2.2.1 without losing anything?

Thanks for your help.

Default-user
Ntryst Purchased

Great!

Thanks for your quick reply.

Top notch support!

QODE

Thanks a lot :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Ok having issues. When my site is on a mobile device or shrunk down there is a white space below it. I had talked with the gallery people and they are saying it’s the theme that’s doing it. testsitetestsite.com/photography Thanks, Brian

QODE

Hey,

We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I’m planning one of your themes. I have some question yto determine which theme I will buy: 1. Are you planning to add Revolution and LayerSlider to this theme? Does this theme work with these sliders? 2. I really like the Zoom out parallax feature but I also need the Slider too. Does the Zoom out feature come with Bridge or are planning on it? 3. Can the Zoom out be switch to Zoom in feature? 4. It seems that the theme pretty long. how is the theme doing on test speed results?

Thank you , Katerina

QODE

Hi Katerina,

Thank you for interest in our themes :)

1. Both themes come with LayerSlider, but you can also use Revolution Slider with them

2. Yes, Bridge also has it

3. Yes, but only via JavaScript, by changing the coe

4. Our hosting had network issues, should be better now

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
garzisi Purchased

Hi,

- how to set a background video in a white page ?

Thanks you and good job

QODE

Hey,

Please submit this problem to http://qode.ticksy.com and include WP admin access and our support will help you :)

Qode

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 1-2 years

Good morning. I made fresh install of wp 3.9 but there is timeout when I try to upload the theme via zip archive. With FTP works well. Anyway dummy content never completes (stuck at 96%) :sick:

QODE

Hey,

Did you try to delete Appearance > Menus and re-run import again, it should continue where it stopped? If that doesn’t help, can you check your server error log to see if there is timeout or memory limit error?

Qode

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

So after upgrading to ver 2.2.1, I lost the cool “boxed” headings that used to show up on my pages. Now they are just plain text. Any idea why??

Default-user

and by this I mean the “Tile” where the heading of the page is shown?

Default-user

I actually have to go page by page and change it to “Title on Bottom” for the tile to show up on the top?

QODE

Hey,

That shouldn’t be the case with the upgrade. As upgrade just replaces files, it doesn’t change saved values in database. This is very strange. Did you manage to solve the problem with editing page by page or you need our help?

Qode

Default-user

Still having the issue sir. I guess I should open up a ticket?

Default-user

I submitted a ticket – 204840

QODE

Thanks. Just assigned it to support team.

Default-user

still looking for a solution…not hearing back from support my friend…....

QODE

Thanks. They will take a look at your ticket, just talked to them.

Default-user

having issues with support qcode. First they told me that my issue was “weird”. They told me they couldn’t login (I checked what I sent them….credentials work). It’s been another full day with no response. Can you help??

QODE

Hi,

Support staff will answer asap, it is late pm here at the moment.

Best

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Qode!

I’m super interested in buying this theme for my next project. The thing that i would like to know is that if is it possible to add multilanguage option when editing this theme! Or if its compatible with some plugins that would do that!

thanks!

QODE

Hey,

Thanks a lot :)

Our theme supports WPML plugin :)

Qode

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States
igenius Purchased

How can i update integrated visual composer on Elision?

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 1-2 years

At your last updates (Version 2.2 – April 24th, 2014 / Version 2.2.1 – April 26th, 2014 / – Fixed Qode Shortcodes Button in Visual Composer shortcodes)

you still have problems with the visual composer and revolution slider.

In text box it removes (after the save and update of the post/page) the text we have type.

Please , test it and fix it ASAP. It is a big problem.

QODE

Hi,

I just tested this and couldn’t reproduce the problem on our end, neither anyone else reported it, so it would be best to submit ticket to http://qode.ticksy.com/, include WP admin access and explain us how to reproduce the problem. Please also post ticket ID here.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I keep waiting for an answer my Ticket: # 203569

QODE

I just assigned it to our support team :)

Default-user

Thanks, I have responded but I returned them answer, thank you very much for the support. I hope new answer.

QODE

Thanks. They will respond back :)

Default-user

May have responded but I could not fix the problem I made a new install wp elision v 3.9 with 2.2 and I have the same problem.

I require urgent help. Thanks

QODE

I am talking to support team, they are waiting for your reply.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • Netherlands
MarkS0 Purchased

Hi Qode!

Is it possible to include a link to an external site from the icon shown at the Google Maps map at the contact page?

QODE

Hi,

Maybe that’s possible with editing the code, but you should check Google Maps JavaScript API for that option.

Qode

Default-user
MarkS0 Purchased

Thank you for letting me know!

QODE

You are welcome :)

  • Has been a member for 0-1 years

Very smooth and beautiful theme :)

i want buy this theme. Can your theme support RTL language?

QODE

Thank you very much :)

Unfortunately, it doesn’t, but we might work on that.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi Quode,

I am having issues with the new Wrodpress 3.9 and the theme…

I uploaded the theme via FTP but once I go to the themes panel and try to activate the theme it looks like this http://cl.ly/image/0z0S2E3V1U14 and it is not working.

Please HELP!!!

Default-user

Hi,

Thank you for the link with the instructions.

I followed your instructions, I uploaded the updated version of elision theme via FTP, deleted the “extendvc” folder and the “wpbakery’ folder, but my site when down and it is not showing up.

Fortunately I did a backup and test the following, when uploaded again the “wpbakery” folder the site was still down, then I uploaded the “extendvc” folder and the site when up (with issues of course but at least it wasn’t blank).

Please if you can guide me on how to solve this situation I will be really grateful. Also if you have an idea of what I might be doing wrong, please don’t hesitate in letting me know.

Thank you!

QODE

Hi,

You probably didn’t copy all files from new version. You need to make sure all files from new version from ThemeForest are copied, then delete those folder and then install Visual Composer as plugin. Our support can help you with that. You can submit this request to http://qode.ticksy.com/.

Qode

Default-user

Thank you for your prompt answer.

I submitted the ticket on your panel and the ticket number is #205748.

I did replace the upgraded version of Elision and then deleted the folders vc_templates and wpbakery, but it didn’t work :(

Hope you guys can help me out with this! and thank you for your great support team!

QODE

Thanks. Just assigned this to support team :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello Qode,

Please take a look at my tickets. Thank you . :)

QODE

Hey,

It’s 9pm here, but our support can take a look tomorrow. Please share ticket IDs here so I can assign them :)

Qode

thegreenlabs

Here they are #203634,#203692,#203695. Thank you !

QODE

Thanks. Just forwarded them to support team :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

So my LayerSlider on my home page has not been scrolling for some time now and I’m trying to get this issue resolved. I’ve just recently updated to the latest version of LayerSlider 5.1.1 – Can you take a look and see why my second slide isn’t loading?

http://thechasedesign.com

Thanks!

QODE

Hi,

There is JavaScript error on your web site. Our support can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

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