193 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Kwon5966 Purchased

Damn…also the photos are not appearing in the lightbox. The light box appears but there is no picture…help please

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Kwon5966 Purchased

ALSO !!!! The contact form doesn’t show up in the contact us page anymore. Why is that? I thought upgrading this theme would help speed up the process on some issues that we were having, but it has just given us a different set of issues. I will be asking for a refund.

rascals

Hello, from readme.txt

“If you use version 1.0 and you would like to update to version 2.0. you have to install theme anew!”

If you had the old version may not be compatible with the latest.

Of course we will help you, but send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Tope23 Purchased

No image displayed on slider, just a black background, please hlep

rascals

Hi, We emailed you back with some details and send to you solution for your question.

  • Has been a member for 1-2 years

I purchased this theme, which worked great until I went into wordpress to update an item in my “Link” section and it restored my entire site, and all the settings within the theme to Default. So everytime I made this mistake I had to restore a back up through my web host …

rascals

Hard to say, please create ticket via our premium support system http://rascalslabs.ticksy.com/.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Mexico

I would like to buy this template in HTML, not for Wordpress, is it possible?

rascals

Unfortunately but this template is only for Wordpress.

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 2-3 years

i just installed the theme to WP 3-5-2 … I tried to include the demo content but as written in your documentation, i tried to find the import options in the theme settings / advanced …

am i blind ?

rascals

Of course we will help you, but send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible.
Send us following data:

- Your problem/request
- Url to your installation

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
xynamic Purchased

same problem as kaydee

rascals

Of course we will help you, but send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible. Send us following data:

- Your problem/request
- Url to your installation

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
trvinc Purchased

How do I change the header background color?

rascals

Hi,

Of course we will help you, but send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible.
Send us following data:

- Your problem/request
- Url to your installation

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, my slider images just recently disappeared. I think after I updated wordpress. How do I get them back? I need this asap. I tried replacing the custom.js file and that did not work.

Default-user

I am having problem getting into your support website as well.

rascals

Hello, there must be something wrong with your browser or internet connection because support website is working well. Try to clear the browser cache or just try different browser at first.

Default-user

I cleared the cache/cookies and switched browsers, that did not work. How do I get the slider back? Do I need to send you the login info?

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Your support website will not email me back a new password/reset. I need to get the image slider back running on my site. I also tried registering with a different email, that did not work either. How do I get the slider images back up?

rascals

Sorry for your trouble but this is not our system so we can’t verify issues within it. First make sure that password reset email didn’t dropped in to spam folder and if not please contact us via Contact Form on our profile page.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States

Hello!

After upgrading to WP 3.8 we can not longer insert (or change) the header image for a page.

We change the “Page Header” settings to Header Type – Image. Then click the “Add image” button, and choose an image from the library (or upload one). Clicking either Insert or Use this image just causes the media uploader to display a gray box – we can’t get this feature to work any more.

Hopefully you can help us out!

rascals

Hello, you should be able to easily fix it by switching Page Template. Go to Pages>Edit problematic page> switch Template in Page Attributes to different one > Update> Switch back > Update again – and it should work now.

icebergweb

Thanks for the reply. Unfortunately, this did not work…I even tried changing the page template, going back to the list of pages, logging out after changing the template…still unable to insert at Header image on a page. It doesn’t matter if Boxed Layout is on or off. I click “Add image”, choose the image, click “Insert into post” and nothing…just a gray media pop-up box.

rascals

Please start a support ticket at http://rascalslabs.ticksy.com/

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
Cupii Purchased

Rascals,

Nice theme, love it.

How do i make it static, non-responsive?

Thanks in advance. Greets, Cupii

rascals

Yes, that’s possible. Please start a support ticket at http://rascalslabs.ticksy.com/

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, How I can change the color of the header and footer? Thanks

rascals

Hello, please open a support ticket at http://rascalslabs.ticksy.com/

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