An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Diabolique

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Tiny customisation (1-2 minutes of work)
  • Max 10 questions per client (it’s not a strict limit) for WordPress themes and 5 questions per client for OpenCart themes.

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest.

Frequently Asked Questions

How to move info links to the left side bar under the categories?

Open following file:

catalog/view/theme/eliteshop/template/common/header.tpl

Paste following code:

<div class="box">
  <span class="box-heading">Specials</span>
<ul><br />
<li><a href="<?php echo $home; ?>"><?php echo $text_home; ?></a></li>
<li><a href="<?php echo $account; ?>"><?php echo $text_account; ?></a></li>
<li><a href="<?php echo $affiliate; ?>"><?php echo $text_affiliate; ?></a></li>
<li><a href="<?php echo $wishlist; ?>"><?php echo $text_wishlist; ?></a></li>
<li><a href="<?php echo $contact; ?>"><?php echo $text_contact; ?></a></li>
<li><a href="<?php echo $shopping_cart; ?>"><?php echo $text_shopping_cart; ?></a></li>
<li><a href="<?php echo $checkout; ?>"><?php echo $text_checkout; ?></a></li>
<li><a href="<?php echo $special; ?>"><?php echo $text_special; ?></a></li>
<li><a href="<?php echo $newsletter; ?>"><?php echo $text_newsletter; ?></a></li>
<li><a href="<?php echo $sitemap; ?>"><?php echo $text_sitemap; ?></a></li>
</ul>
</div>

...and remove it:

<div id="top-menu">
<div id="top-menu-1">
<a href="<?php echo $home; ?>"><?php echo $text_home; ?></a><br />
<a href="<?php echo $account; ?>"><?php echo $text_account; ?></a><br />
<a href="<?php echo $affiliate; ?>"><?php echo $text_affiliate; ?></a><br />
<a href="<?php echo $wishlist; ?>"><?php echo $text_wishlist; ?></a><br />
<a href="<?php echo $contact; ?>"><?php echo $text_contact; ?></a><br />
</div>

<div id="top-menu-2">
<a href="<?php echo $shopping_cart; ?>"><?php echo $text_shopping_cart; ?></a><br />
<a href="<?php echo $checkout; ?>"><?php echo $text_checkout; ?></a><br />
<a href="<?php echo $special; ?>"><?php echo $text_special; ?></a><br />
<a href="<?php echo $newsletter; ?>"><?php echo $text_newsletter; ?></a><br />
<a href="<?php echo $sitemap; ?>"><?php echo $text_sitemap; ?></a><br />

</div>
</div><!-- top-menu ends-->

DEMO: http://imm.io/vBP1

How to change the price background on the product page?

You should replace following image:
catalog\view\theme\eliteshop\image\bg-price.png

How to change position of my logo on the black square?

Open stylesheet.css and modify following margins:

#logo img { margin:60px 0 0 30px; }

I would like to know how to modify it so that the Related Products on a product page shows up automatically instead of having the user click on it.

catalog/view/theme/eliteshop/template/product/product.tpl

and just after:

<div class="trigger-title"><a href="#"><?php echo $tab_related; ?></a></div>

remove following part of code (leave a div without class defined):

 class="toggle_container"

Where to change font color of titles like “Description”, “Related Products”, “Reviews” ?

Open stylesheet.css and change color here:

.frontpage-title { ... color:#d1d1d1; ... }
.general-title { ... color:#bdbdbd; ... }
.trigger-title { ... color:#bdbdbd; ... }
.trigger-title a { color:#cbcbcb; }
You can also change shadow color in the header.tpl:
Cufon.replace('.frontpage-title, .trigger-title a, .general-title, .pagination, .cart-total', { fontFamily: 'Bebas', textShadow: '#ffffff 1px 1px' } );

How to change the black background on the Logo?

Open:

catalog/view/theme/eliteshop/stylesheet/stylesheet.css
and change it here:
#header-left { ... background-color:#000000; ... border-bottom:3px solid #ff1212; }

Where to change the grey general background color?

Open catalog/view/theme/eliteshop/stylesheet/stylesheet.css

and change background color here:
body { ... background:#f0f0f0; background-image:url("../image/bg.jpg"); ... }

You should remove background-image:url(”../image/bg.jpg”); and edit HTML color #f0f0f0

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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