An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by PixelMoxie

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from PixelMoxie:

Hello there!

Thanks for purchasing one of our themes.

For general inquiries about a theme, feel free to ask questions on the item’s comments section. If you need specific help with one of our themes, contact us through the form in our profile page, and don’t forget the following:

  • Include the name of the theme that you bought.
  • Include a link to your site/blog.
  • Be as thorough as you can when describing the issue you’re having.
  • Attach a screenshot to better understand the issue whenever possible.

We’ll try to answer your inquiries within 24 hours or less, but sometimes it can take a little longer, particularly on weekends and holidays.

Best regards,

PixelMoxie

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by