89 comments found

Support Forum Opening

Dear buyers,

After two years of selling on ThemeForest we decided to improve customer support experience.

First step is opening support forum to help buyers with resolving issues faster.

Support for our premium themes will be available only to buyers with valid Purchase Code so please before registering obtain Code from ThemeForest. You can read HERE how to get the Code. If you have trouble registering please contact us through contact form and we will get back you to as soon as possible.

Vladimir, Pixel Industry Team

Tanaka_ Purchased

Very nice theme but the menu isn’t working on my device. Scrolling is jerky too. Seem to be fine on Chrome (for both).

Nexus 5 – Android 4.4 – Firefox 32.0

pixel-industry

I will get back to you on E-Mail. Best, Vladimir

Hi,

I have purchased your code. It’s working good. thank you for that. But yet we are facing one problem. When we upload our site on hosting.

Google Search Result:

Company – technology**.com

www.technology.com/company.html

Technology is an Expert Application Design & Development Company in India … the company a trusted brand name for one stop solutions for mobile and web apps. ... how to install WordPress in the Amazon Cloud – http://t.co/yDBGtAM02b ... Our newest #themeforest item ‘Kreator Ultimate HTML Template’ http://t.co/ ...

> Google show me my site name than description of my site and bellow line also.

> ” how to install WordPress in the Amazon Cloud – http://t.co/yDBGtAM02b ... Our newest #themeforest item ‘Kreator Ultimate HTML Template’ http://t.co/

above line is not added by me. I have not added any description like this in my code.

So, I want to remove above line from my code and also from Google search. How can i do it ? please help me.

waiting for your reply.

Thank You. :)

Default-user
roby124 Author Team

Hello.

This code is generated from the tweet scroll widget. It is located at the footer of your page. You can remove this text from your Google search by removing the widget from footer, or changing the Twitter username (in js/jquery.tweetscroll.js) so that your Tweets appear.

Beware that when you change some of your code, it won’t be displayed on Google search right away.

Robert

Hi,

I am trying to change the ‘img alt’ text from the default ‘image’ in the image carousel, but can’t seem to find it in the options. which file would i need to access to change it?

thank you!

Default-user
roby124 Author Team

Hi.

Please register on our support forum at http://pixel-industry.com/web/forums/ and open a topic in an appropriate section.

Robert

Default-user

done, thanks

Hello, how would I edit Elvyre in Dreamweaver?

I have already placed the files into Dreamweaver, and can access them. My main concern is

A ) I cannot edit any of the pages since all pages load up blank except for showing Yellow PHP images inside a few Tables

B ) In live view, the format doesn’t appear either.

Thank you kindly in advance.

Default-user
roby124 Author Team

Hello.

You are probably doing something wrong, because all the pages are the simple HTML code and should be visible in Dreamweaver. If the files are displayed correctly in browser without importing into Dreamweaver, you should be able to edit the pages without a problem.

Could you try and open one of the .html files in Dreamweaver individually?

Could you post a screenshot of the Yellow PHP images as they shouldn’t appear?

Robert

Default-user

Hello Roby!

Thanks for taking a moment of your time. Here is a link to an image of what I am seeing (http://www.the-unconventional.com/)

Also, I went through every single folder in the file that I downloaded. There were no HTML files, except a 4, and they loaded up instructions for things that have nothing to do with Wordpress, Dreamweaver, etc.

That is where I am now.

Default-user
roby124 Author Team

Hello.

The template from the screenshot is an Elvyre Wordpress template, not the HTML template. Because of that, you are getting the php images as the Wordpress theme is PHP only and it can’t be modified in Dreamweaver.

If you have any additional questions, please register at http://pixel-industry.com/web/forums/ and open a topic in appropriate section.

Robert

Hi, I am missing all the contextual links like “edit view” on views. Where are they? Thanks.

Default-user

Drupal views. There is a module called contextual links. It makes shortlinks to edit views for users with appropriate permissions visible. When I use the standard theme (e.g. bartik) the contextual links apear. But elvyre does not show them. I think they are missing in the templates. R, Max

Default-user
roby124 Author Team

Hello,

This is a html5 Elvyre template, not the Drupal one. The Drupal template was made by author called DDamir .

Please contact DDamir for any question regarding Drupal theme.

Robert

Default-user

Sorry. Was not obvious…

I purchased the HTML Elvyre template, and I don’t know how to change the email address (To where an email gets sent to me) for the “Email Submit” field under the contact page.

pixel-industry

Hi,

Can you please post a question on our support forum.

Vladimir

Default-user

The link you provided doesn’t work.

Default-user
roby124 Author Team

Hello,

The correct link is: http://support.pixel-industry.com/

Robert

I have the HTML version of Elvyre, which I am editing in Dream Weaver. How do I change the Twitter Scroll from rotating the default tweets to having my personal tweets show through the scroll?

Default-user

Also, how do you change the speed on the “Testimonial”page for the carousal change?

pixel-industry

Hi MonsoonRush ,

please register on our support forum. Our team will be happy to answer on your questions.

rickdery Purchased

Hi Pixel Industry, I have tried to register for your support forum, once last week and again today (11/30) and I still have not received your confirmation email with the password to complete the registration process.Your team does and awesome job with design and coding. This is my third theme from you. Thanks Rick

pixel-industry

Hi Rick,

Can you please E-Mail us with your username and I will reset your password so you can login. Sorry for inconvenience, it seems that forum sometimes doesn’t send emails but we are working on this issue.

Vladimir

rickdery
rickdery Purchased

Thanks for the quick response

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