Discussion on Emerald - Modern and Elegant theme for Corporate

255 comments found

Support forum

Dear Customers,

I wanna let you know that we’ve developed new support forum for you. We will provide quick and relevant solutions on this forum. Please register here with your purchase code and send us your questions further.

We’ve tried freshdesk and vanilla systems previously for supporting system. But those wasn’t complete to manage and had some lacks for our needs. And now I hope this dedicated forum solves us all those problems.

PS: Your ordered issues will be answered asap.

Thanks for your patient and see you there. Best regards ThemeTon

Will there be an update for WP 3.9?

Theme doesn’t work with WP 3.9, I’m using the support forum but I get no answer (http://themeton.com/support/forums/topic/pagebuilder-is-not-functioning-correctly-since-wordpress-update-3-9/#post-1208)

So upset!

Hi, I’m just about to purchase this theme looks perfect for my business before I buy it just wanna ask a quick question about the slider. In the preview theres a video playing in one of the slider and I’d like to have a video added to the slider. Can I make the video screen size bigger then the one in the preview? (the laptop playing a video) because that view is small, if I can make it bigger would be perfect.

Please reply asap.

thank you

themeton

This is a LayerSlider. And you can change everything there for your need. Now there have mac frame image and video embed behind it. Set same size on video as mac display. You should resize that mac image or upload your own one.

You can get slider data when you’re purchased. Just let me know

Thanks a lot

Heya!

Quick question, how can I enable captions to show on images? Seems when I add image in to a column with your page builder, I cannot add a caption (all image editing broken). When I manually edit image in media tab, caption still doesnt show. http://www.tonicpit.com/test/coaching/

First image on this page has a caption, but is not showing. Why?

XZ

themeton

Please tell me how did you added this image? Inside the Text element aligned right side, right? Also please send us your login details on support site and I’ll make related changes in your site without breaks

Thanks

ladydekade

Hi Tom, I have emailed you to your gmail for some help!! please can you check xxx

themeton

Made small fixes on your site and answered for your email. Thanks

NIlieff Purchased

Hello,

great theme! How to translate “Written by” to Bulgarian without WPML?

themeton

Please just use the Translation file. (dir: theme/languages). Video tip.

Or if your site is a single language, you can make changes in php files.

Written by: framework/cores/inc_content.php, 563
Comments: framework/cores/inc_content.php, 537
loop.php, 51,73,109,134
Don’t forget to make those changes in the child theme!

Thanks

Default-user
NIlieff Purchased

Thanks, but for the number of post comments I mean – 1 comment, 2 comments, not the word “Comments” before them.

themeton

Yeah it locates about 535-537 of the inc_content.php file. Thanks

Hi Will there be an update?

themeton

I updated it few hours ago. You can see what changed it this version from description page.

Version : 2.5.2, Date : 29 Oct 2014

Thanks

Hi, I bought the theme but I did not use it untill now. I plan to use it. Is there a sticky menu option?

themeton

It’s possible with small js update. Please send me your site address and login details on support site. Thanks

HI.. this theme looks the business. Can you please advise if this theme is going to be supported in the longterm. The reason i ask is that i purchased a theme 1 year ago and now its not supported and the author has closed shop..lol

themeton

Hi there, Yes I do. Last time I’ve updated the theme on Oct 29. You can get updated version on time and notice me some issues if you have.

Thanks

Default-user

Okay thats good to here.. Thank You

I wanna purchase this theme, but kindly, what’s your advice regarding me using it with WordPress 4.1?

Thank you

themeton

Recently few people mentioned PageBuilder issue on the theme. And fixed it and seems everything fine now. Happy new year!

Hello, I’m having problems with the revolution slider. It seems it has a vulnerability and got infected with a virus and start sending spam. Can you provide a fix or update for this. Thanks.

themeton

Latest update is 7 of Jan. Please take a look at item details and get update. Hope your issue covered with this update. Thanks

Default-user

Thanks. Just one moreg thing, when updating the theme is there a way to avoid loosing our configurations and tweaks?

themeton

Please use the Envato Toolkit then you won’t have any trouble. Doc has more info. Thanks

iludo Purchased

hello, it seems that the page builder is no longer working with the recent version of wordpress, I have post some ticket for the support without any answer, maybe someone could help me here… thanks

Landonw
Landonw Author Team

I’ll check your ticket shortly. Thanks!

Default-user
iludo Purchased

still no news …

Landonw
Landonw Author Team

Will be covering Emerald tickets tonight. Thanks for your patience!

Hi Themeton Support. I’ve submitted 2 tickets on your support site over a week ago without any response. It seems other are waiting as well. Could you please have someone look at the support thread for Emerald and back to us?

Thank you in advance.

Landonw
Landonw Author Team

Got a bit behind due to holidays but am clearing everything out now, will be checking yours out shortly. Thank you for your patience!

Default-user

Thank you for the quick reply.

deleted as wrong theme! x

carlbert Purchased

The Pagebuilder isn’t working and I’m running the latest version of the theme. I sent a message regarding this issue in the support forum a few days ago and received no answer. I even included my WordPress login details.

Can you help me fix this please?

Landonw
Landonw Author Team

Must have missed, checking shortly

carlbert

5 DAYS, 22 HOURS later… still no answer. My reply is #5973

Help me please, I need to change some info on the website and with this pagebuilder problem I can’t. This is hurting my business now, my client is very upset…

by
by
by
by
by
by