Support for Emerald - Modern and Elegant theme for Corporate

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themeton

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themeton:

Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn’t make any customization. So please be patient & respectful and follow this steps how to resolve your issue:

Read the theme documentation, you can get some helpful information from there. Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request. Visit FAQ page of the theme and check answers Use Forum Search function to find the issue that i resolved before. Please try to find some of similar issue and solutions in Screen Casts. If you make sure all of above steps then post request on support forum.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Best regards, ThemeTon

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where is the Video tutorials of each page elements and installation?

You can find around this site. Emerald Online Document

Is this breadcramp can be removed?

Yes there has hide show option for each post and page also can be disabled gobal for theme option section.

Is there have any documentation file?


Main documentation guide exists on http://docs.themeton.com . Please visit and search out your question there

How can I disable the shadow in the feature section?

Please add following style on Custom CSS field of Skin tab

//Removing top shadow
.feature-shadow { background:none; }

I’m getting error “The theme is missing the style.css stylesheet” when I try to install. ?

Please extract the main archive and use Emerald.zip file for installing. Also please watch the installation video of the theme.

How can I change background image of title area?

Please watch this tutorial, http://www.screenr.com/P5D7

#feature {
  background-image: url(YOURIMAGE);
  background-repeat: repeat;
}

I can’t get the theme colour to work. Am I missing something?

Skin options tab creates a stylesheet file. This file should exist on “resources/css/options.css”. But sometimes it doesn’t create related high permission of your hosting. Then we need to create it manually.

Please connect to your host via ftp client application (filezilla etc) and create new file called “options.css” in resources/css directory. Then set some permission on it as 777 of 755.

And then save the Options panel again. Hope this helps you :)

how to create the callout which is below the slider of the home? Which has a different color and the line that separates having a shadow.

This one is a Teaser text field with simple html and shortcodes. You can find it from Page Settings box, http://d.pr/i/urWw

How do I remove title area on every pages?

Please use this simple style on Custom CSS field.

#feature { display: none; }
#feature.with-slider { display: block; }

How to I get my twitter feed ?

Please update the theme. V3.0 has updates of twitter element. Also watch this video tip how to configure up http://www.screenr.com/kzpH

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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