An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Dahz

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Dahz:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Why my variable product not show up? and add to cart button disappear?

you need fresh install your wordpress site and woocommerce plugin

Can I disable product popup / product zoom ? or disable product cart button ?

yes you can, if you activate the woocommerce plugin you will see on theme options.

Can I change the color scheme on this theme ?

We had 3 different color layout, you can change on theme options. if you doesn’t like color options we offered, you can change on custom css theme options and styling as you fit

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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