An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by dan_fisher

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from dan_fisher:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • WordPress general support/howto’s (please, use wordpress.org forums for that)
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How to add additional field in Contact form?

If you need to add additional field (phone field for example) to your Contact form you need to make next steps:

  1. Open contacts.html and find form markup (line 213) then add markup for additional input after some existing field.

    <div class="field">
        <label for="email">Email:</label>
        <input type="email" name="email" id="email">
    </div>
    
  2. Then you need to open sendMail.php and define new variable called $phone after existing variables (line 7)
    $phone = $_POST['phone'];
    
  3. Then replace this code on line 34
    $mail->Body = $comments;
    
    to this one
    $mail->Body = "Phone ".$phone."\r\n"; 
    $mail->Body .= $comments."\r\n";
    

    As you can see you just concatenate new field (Phone) with existing Comments.

  4. And the last thing you need to open js/jquery.form.js and define variable by inserting code after 15 line

    var phone = $('input#phone').val();
    

    and add this variable in ajax result. You should see next code:

    data: 'name=' + name + '&email=' + email + '&subject=' + subject + '&phone=' + phone + '&comments=' + comments,
    

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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