An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by AivahThemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from AivahThemes:

All Support is handled on our Support Forum Click Here. Pre-Sales Questions are handled here in the comments

Click Here to register on forum & Get Free Support

Why register at support forum?
Themeforest support threads are not searchable. Since most questions are asked over and over again. A searchable forum will make it possible that you don’t even need to wait for my response, because it might be already there. So kindly register at our support forum on the above mentioned link.

Usual support response time is within 24 – 36 hours, except weekends. Support is offered for free within a business day (Mon-Fri GMT+5:30). Support will be provided if the support question is beyond the scope of documentation file provided within the package.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services.
  • Support for third party software and plug-ins.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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