279 comments found

Hello and thank you for the excellent theme and support! I highly recommend this theme to anyone thinking about purchasing it.

Is there a way to change the font used for the main navigational menu?

ArtstudioWorks

Hello,
Thank you so much for your warm feedack!
As for your question, to change main navigation font you need to go to dashboard=>appearance=>theme options=>styling and set the needed parameters under “navigation link color” line.
Please let us know if you have other questions.
Have a great day.

revisin Purchased

Great theme…love using it…when I added SSL to the site, the google fonts stopped loading…so the fonts reverted to standard fonts…how can I force google fonts to come from a secure URL?

ArtstudioWorks

As for the favicon, you will need to delete “http:” while upoloading:
http://awesomescreenshot.com/0983zuij66
Regarding html5.js, please do the same as you did for google fonts (remove “http:” from the link). Go to header.php file in theme’s root folder, line 48.
Thank you.

revisin
revisin Purchased

Thanks for your support…this was an easy I should have figured out, but I appreciate your time. Is there any new development on the way, new version etc? Such a great theme, I wonder if you plan on new releases…thank you!

ArtstudioWorks

You are always welcome.
We will release new updates, of course. We need to make sure our users can explore the latest versions of the included plugins and enjoy their sites working smoothly on the latest versions of wordpress engine. Also, we review users’ feedbacks and release the updates with new appropriate features, improvements, addons or fixes.

Hello, I wonder how I can put over 20 images per project in slideshow, for my customer has up to 100 images.

ArtstudioWorks

Hi,
There is no such option by default. You will need to customize theme file a bit. Please open meta-boxes.php file in wp-content\themes\energy\framework\inc. In line 291

'max_file_uploads' => 20,

you will need to change “20” to the number you need.
Thank you.
Setrey Purchased

Hi, I just updated my theme to v2.6. (using wordpress 4.0.1) and there is a problem with icons, they don’t appear … do you might check this out please?

I use this code [icon icon=”ok” size=”30px” color=”#a2c852”] ... is there something wrong?

Thank you. Martin

ArtstudioWorks

Dear Martin,
Thank you for choosing our theme. We will gladly help you.
The matter is we have updated Font Awesome Icon set to the newest version and the icon names changed a bit. Please check the list of icons and their names using this link: http://fortawesome.github.io/Font-Awesome/icons/. You will need to insert proper name instead of “ok” in your code.
Thank you.

Hi,

I have upgraded theme to 2.6.1 version and please visit my site to see what it has become. no alignment or menu structure in place anymore. please help me resolve this issue asap.

Default-user

www.epctoday.net

ArtstudioWorks

Hi, very sorry for the late response. Please, try to update revolution slider plugin, visual composer plugin. You can find those plugins in package, or in theme directory energy/framework/recommended-plugins/

Thank you.

Hi there – thanks for a great theme!

How can I update the theme from version 1.3 to latest version 2.6.1?

When I try to update, my site basically breaks entirely… :(

I’m currently running Wordpress 3.8.5 but would like to update Wordpress the latest version as well.

I’ve attempted to upgrade both the WP version, and the theme version, in separate occasions.. however I’ve had to revert back each time, because the site breaks (revert back to old theme version & revert back to old wp version).

Please help!

Thanks, James

ArtstudioWorks

Hi, very sorry for the late response. Please, also try to update revolution slider plugin, visual composer plugin. You can find those plugins in package, or in theme directory energy/framework/recommended-plugins/

Thank you.

Hi, I have one question. Could we keep the main menu of the top of the page when we scroll the website at the bottom ? (like this one http://jasonelec.fr/ for eg.) Thanks in advance !

ArtstudioWorks

Hello,
This theme does not have a “sticky” header menu feature for now. However we will consider adding it in one of the upcoming theme updates.
Thank you.

helmutt Purchased

Message sent on some update issues with the recommended plugins when updating theme and WP version. Thanks in advance for the help!

ArtstudioWorks

Hi,
Please provide more detailed description of the issue. It would be perfect if you could give the screenshots as well.
Thank you in advance.

Logarytm Purchased

Hi there,

Visually great theme – I really like it! I just started to installig it on test server (http://testowa.pixelarts.com.pl/) and i have noticed that menu disappears when I try zoom in or I watch it on mobile.

Please help! Thanks, Matt

ArtstudioWorks

Hello,
Thank you for choosing our theme, we are really glad you like it
The matter is when you open the responsive site on mobile device, the “mobile” mode turns on, and the menu turns into its “mobile” version as well: http://awesomescreenshot.com/02f49at68f
Your site currently has only one menu item. When you have 2+ items/pages, there will be a reason to display a menu.
Thank you.

Hi It looks that your theme is having virus, When we are clicking on the live view it is showing a url and that is taking to somewhere pron website

ArtstudioWorks

Hello,
Thank you for warning us, we really appreciate it. We have already fixed this.

Nimda05 Purchased

Hello!

Thank you very much for this great Theme!

Could you please include the “alt”-tags into the flexslider (“Portfolio”)? The file for this e.g. energy\framework\inc\portfolio\sidebyside.php

It is just a very small change but every time we have to update our theme, our change is gone and the alt-tag ist quite important for SEO.

Thank you very much!

ArtstudioWorks

Hi, thank you :)

We will add this with next update.

i just updated to the new theme on my site www.ttubblj.org and now everything is screwed up. it looks like the menu is going down the left side of the screen instead of going across the top. please help!

ArtstudioWorks

Hello,
1) We do have 24/7 support, however unfortunately sometimes we are ot able to reply the next minute/hour due to the workload. There is no established time frame for replies on Envato, but we still always do our best to reply as soon as possible;
2) Such issue as you have on your website is usually caused by the old version of Slider Revolution plugin. As long as you state all the plugins are up to date, we need to ask you to provide your dashboard details so we could look into this. Please send the purchase code of the theme and dashboard details to artstudioworks@gmail.com.
Thank you in advance.

Default-user

Ok it turns out that i did need to update the revolution slider. It was not indicating that the version I had was out of date, so I uninstalled it and reinstalled it manually. Anyway, one of the huge reasons I needed to upgrade to the new theme version was to get rid of the malware that had infected my site. In particular, there are ads and links hidden in the code of each page. Please go to www.ttubblj.org and scroll all the way to the bottom of my code. You will see what I’m talking about. how do I get rid of that? I have run malware searches, and it says I’m good. Thank you!!

ArtstudioWorks

We need to explain that this issue is not connected with our theme. Its code is strong against this.
There was revolution slider vulnerability issue (http://marketblog.envato.com/news/plugin-vulnerability/ ), this could be a possible reason.
Regarding removing the results of the infection, there is a lot of information online. E.g.: https://www.stopthehacker.com/2012/06/19/cleaning-up-malware-infected-websites/
Thank you.

msai Purchased

Hi,

Same problem than jameswwolf How can I update the theme from version 1.3 to latest version 2.7.1? When I update, everything crashes, no admin, no frontend. There is no framework directory in 2.7.1. Please help !!! Thanks.

ArtstudioWorks

Hello,
We will gladly help you.
We recommend to update all the included plugins to their latest versions prior to updating the theme itself. However there can be multiple other reasons that can cause problems and be not even connected with the theme.
We kindly ask you to provide your dashboard details (site URL, admin login, admin password) via email artstudioworks@gmail.com, so we could look into this.
Thank you in advance.

Default-user
msai Purchased

Thanks for your reply. I made a fresh new install. It’s OK. Thanks.

Hello thx for you great theme. I updated wordpress version 4.1 today and then i could nt use all the functions of these theme. like skill bars, client info etc. cant be shown in this one: http://www.rltuition.com/about-us/

I’m wondering how to fix it.

ArtstudioWorks

Hello,
Please kindly email us at artstudioworks@gmail.com and include the purchase code to your email.
Thank you.

I am trying to remove the light gray lines below the post titles on my category pages. See http://ttubblj.org/category/articles/volume-ii/

I was able to remove the lines above the post titles inserting the following into the custom CSS editor: .blog .post { border-bottom: none; }

What code do I need to insert into the custom CSS editor to remove the remaining lines? Thanks!

ArtstudioWorks

It can be customized via css.

Default-user

What is the CSS code I need to insert to do this? Let’s say I want to change it to 5px.

ArtstudioWorks

We need to explain that customization is not a support issue. We helped you with it several times as an exception, however unfortunately we do not offer customization services. There is an awesome place for that here on Envato – Envato Studio (http://studio.envato.com/ ).
Thank you for understanding.

hello

How can you increase the size of the container?

Thank You

a Greeting

ArtstudioWorks

Hello,
The size of contaier can not be changed through theme options. You will need to modify theme’s grid system, which is customization issue.

hello

¿I can leave the header always visible?

Thank You

ArtstudioWorks

Hello,
There is fixed header feature in theme options. You can activate it in appearance=>theme options=>header.

Default-user

I can not find the option to leave the visible header to scroll down

ArtstudioWorks

Again, this option is located in dashboard=>appearance=>theme options=>header:
http://awesomescreenshot.com/02a4g9age7
If you can not find the option still, please make sure your theme’s version is up to date.
Thanks.

amolina Purchased

how can put menu on the left or right side? similar to the main menu, but in the left or right side with sub level menus

ArtstudioWorks

Hello,
There is no side navigation menu option in this theme. You will need to customize theme files or find a plugin that will add required functioality to your site.
Thank you.

BAD311 Purchased

I can update all of my plugins without any issues… But when I upgrade from wp 3.9 to WordPress 4.1.1, it causes the slider and half the homepage to not work… It all disappears and what does appear is out of place.. If I upgrade the theme to the most recent release, will that possibly fix it? If so, how do I download and install the latest theme version?

Default-user
BAD311 Purchased

So I can just download from my account and it should be latest version or do I have to pay to purchase it again to get latest version? Also, do I delete the entire theme and upload the latest version or can I just upload the newest version to the theme folder and overwrite existing files??

ArtstudioWorks

You need not to purchase theme again, just click to download. To update theme, you can use both ways. Also you can deactivate and delete theme, aftere there you can upload newest version through dashboard.

Thank you :)

Default-user
BAD311 Purchased

Ok, thank you I will try it!!

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