An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, ArtstudioWorks, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from ArtstudioWorks:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization services
- Support for third party software and plug-ins
You can create a thread on forum our use contact form for support issues
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How can i change icons according to my needs?
What icons do you need? if this http://artstudioworks.net/wordpress/energy/features/100-shortcodes/ find in ordered list below small: 1- puzzle 2- congs 3- arrows 4- umbrella 5- tack 6- home 7- rightarrow 8- leftarrow 9- comments 10- bulb
big: 1- arrows 2- zoom 3- puzzle 4- congs 5- home 6- comments 7- rightarrow
or you able to use font icons from my list http://artstudioworks.net/wordpress/energy/features/icons/, but you need to add ‘icon-’ before icons name e.g. [iconbox …....... icon=”icon-comment” ...........] If you are not using the latest version of theme, please reload this files 1. shortcode.php to \wp-content\themes\energy\framework\inc\ 2. shortcode.css to \wp-content\themes\energy\framework\css\
Twiiter Widget Fix
Fix for portfolio filter!
If you have problem with filters on portfolio pages, please reload this file enqueue.php to \wp-content\themes\energy\framework\inc\ or download updated theme from TF.
How to increase logo size?
Logo are wrapped in “four columns” width. You can increase it in \wp-content\themes\energy\framework\headers\header-version1.php. But do not forget to decrease columns for navigation wrapper. Certainly if you use another header, you need to change file regarding header number. e.g. you use header variation 4 – you need to edit \wp-content\themes\energy\framework\headers\header-version4.php
Problem with page builder.
Standard theme shortcodes displays as text. You need to download this file teaser_grid.php and reload to \wp-content\themes\energy\framework\builder\composer\lib\shortcodes\
If your WordPress installation throws up this error message: Are you sure you want to do this? Please try again.
You need to setup your PHP configuration (php.ini), ask your hosting provider to increase the ; Maximum size of POST data that PHP will accept. post_max_size = 10M
; Maximum allowed size for uploaded files. upload_max_filesize = 10M
to a value larger than your theme file.
Warning: Cannot modify header information – headers already sent by (output started at /wp-content/themes/energy/wpbakery/js_composer/js_composer.php:1)
Please, update theme, because Visual Composer was added as recommended plugin, not as part of the theme.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.