An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ArtstudioWorks

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ArtstudioWorks:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization services
  • Support for third party software and plug-ins

You can create a thread on forum our use contact form for support issues

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How can i change icons according to my needs?

What icons do you need? if this find in ordered list below small: 1- puzzle 2- congs 3- arrows 4- umbrella 5- tack 6- home 7- rightarrow 8- leftarrow 9- comments 10- bulb

big: 1- arrows 2- zoom 3- puzzle 4- congs 5- home 6- comments 7- rightarrow

or you able to use font icons from my list, but you need to add ‘icon-’ before icons name e.g. [iconbox …....... icon=”icon-comment” ...........] If you are not using the latest version of theme, please reload this files 1. shortcode.php to \wp-content\themes\energy\framework\inc\ 2. shortcode.css to \wp-content\themes\energy\framework\css\

Twiiter Widget Fix

Please, download this package it helps you fix twitter widget.

Fix for portfolio filter!

If you have problem with filters on portfolio pages, please reload this file enqueue.php to \wp-content\themes\energy\framework\inc\ or download updated theme from TF.

How to increase logo size?

Logo are wrapped in “four columns” width. You can increase it in \wp-content\themes\energy\framework\headers\header-version1.php. But do not forget to decrease columns for navigation wrapper. Certainly if you use another header, you need to change file regarding header number. e.g. you use header variation 4 – you need to edit \wp-content\themes\energy\framework\headers\header-version4.php

Problem with page builder.

Standard theme shortcodes displays as text. You need to download this file teaser_grid.php and reload to \wp-content\themes\energy\framework\builder\composer\lib\shortcodes\

If your WordPress installation throws up this error message: Are you sure you want to do this? Please try again.

You need to setup your PHP configuration (php.ini), ask your hosting provider to increase the ; Maximum size of POST data that PHP will accept. post_max_size = 10M

; Maximum allowed size for uploaded files. upload_max_filesize = 10M

to a value larger than your theme file.

Warning: Cannot modify header information – headers already sent by (output started at /wp-content/themes/energy/wpbakery/js_composer/js_composer.php:1)

Please, update theme, because Visual Composer was added as recommended plugin, not as part of the theme.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.