611 comments found

Is there a log file to see what has been updated instead of my downloading the file again just to see if it is in there?

pixedelic

Hi, just click the button saying “changelog” on your theme option panel, it will redirect you to http://www.pixedelic.com/enfinity_current_version_changelog.php

Manuel :-)

joontje Purchased

Hello,

Is it possible to have the products sorted in a static way instead of having the product sizes vary without modifying too much ? For example when a picture of a product is slightly longer than another, it will push the product below it down as well.

Regards

pixedelic

Hi, I’m sorry but, as you can see on the demo, the masonry layout is the only available.

Manuel :-)

Hi Manuel,

I can’t create a contact form as it never appears. Any help would be great. I’m running Enfinity Version: 5.5.0 with WordPress 4.1.1

pixedelic

Please, use this forum from the same account you used to purchase the theme, it is very important. TIA, Manuel :-)

Hello.. for woocommerce can thisthe grid be used to show product category hierarchy (with images) in grid form.. ie one grid for top level of hierarchy and then user clicks on item and show the subcategories for that item.. then with subsequent clicks products are eventually shown.. with breadcrumbs, Possible?

pixedelic

Is that a pre-sale question? I’m not sure to understand. Otherwise, please, use this forum from the same account you used to purchase the theme, it is very important. TIA, Manuel :-)

jdviz Purchased

So I’m having an problem. My Add Media button has stopped working. If I deactivate Enfinity, it works, but when I reactivate your theme, it stops working.

How can I fix this?

Default-user
jdviz Purchased

Hi Manuel, I have done as you asked and emailed you with the login.

pixedelic

Sorry, haven’t received anything… did you send me an email with username, password and a reminder of this post, as I asked you? Could you provide the subject of the email please?

Manuel :-)

Default-user
jdviz Purchased

Must be a problem on my end, my apologies. I resent with the subject “From Comments – Add Media Button issue.” and it’s coming from jdviz@

Hi Manuel,

I can’t comment from the ThemeForest account used to purchase the Enfinity theme, unfortunately, because I’ve inherited a website that uses the Enfinity theme. I would really appreciate your assistance with this, though.

I am noticing extremely long load times in WooCommerce, going from adding a product to the cart. This is only on the single product view - adding a product from the shop page via AJAX is relatively quick. But - there is a huge delay in between clicking “Add to Cart” and being sent to the cart page…

I have fully updated all of my plugins as well as the theme. I have also verified this issue by removing all plugins except WooCommerce, leaving only WooCommerce on the Enfinity theme. The issue persisted.

However—when I swapped over to Twentythirteen, the issue resolved immediately, leading me to believe there is a potential theme/plugin conflict. Do you have any suggestions or pointers? I’d really appreciate any assistance you can provide.

Thanks!

Default-user

Manuel,

I was actually able to recover the theme’s license key! Is it possible for me to provide this (privately) to you as proof of Envato purchase? I am presently unable to log into the Envato account where this theme was purchased, but I’m working on that as well. I thought I’d inquire if the license was proof enough for the meantime.

Thanks!

Default-user

Manuel,

It actually looks like I was able to resolve this on my own! I unchecked the following options in WooCommerce: “Redirect to the cart page after successful addition” and “Enable AJAX add to cart buttons on archives.” This seemed to resolve the problem, and makes my theme behave exactly like the demo theme.

Thanks!

pixedelic

Hi, you can contact me by using the form on my profile page and provide the license code, it would be perfect. However, glad to read you have fixed by yourself… it is strange that AJAX makes your site slow though, since it is usually used to make it faster and to avoid to reload everything all the times. However, I repeat, I’m glad you have fixed.

Manuel :-)

I want to disable the “Add to Cart” button.

So many comments want the “Add to Cart” button to appear on the variable product hover-over in category pages, but I’m using a woocommerce visibility options plugin to disable the ecommerce functionality over the entire site to make the site a catalog rather than a store. It worked fine beforee, but now the “Add to Cart” button shows up on variable products.

How do I disable it? Thank you!!

pixedelic

Sorry, could you show me a product URL please… the “add to cart sections” of simple products shouldn’t be customised by the theme… however maybe I’m missing something. Please, provide the URL to clarify. TIA, Manuel :-)

Default-user
Here is a variable product that has prices declared for each variant: http://newhards.com/product/paddywax-handwash/ This page looks good because the plugin is disabling the “Add to Cart Button.” To show you the problem, look at the category view: http://newhards.com/bath-body/ I put a price on the simple product “Provence Santé Hand Soap” to show you what happens. The “Add to Cart” button appears. I took the prices off of all simple products as a temporary solution, but when I do this, I don’t get the “View Details” button when I hover over images in the category page.
pixedelic

Hi, I’m trying to understand what’s wrong with this. Meanwhile you could add this custom CSS code to Enfinity option panel -> Styles>

.add_to_cart_bottom {
    display: none!important;
}

Manuel :-)

Hi Manuel,

We have been using your theme for a while and things have been running along fine but we recently purchased and installed the “Name your Price” plugin from Woothemes and it is not working and appears to be theme related. The cart will not update with the price that is entered into the supplied field. To debug on my end, I deactivated all the unnecessary plugins and tested and got the same result, then reverted to the Twenty Fifteen theme and the plguin worked as expected. Support from Woothemes is saying that because it is a theme related issue, that your theme is not 100% compatible with Woocommerce, and it is hard to argue against that given that it works with the Twenty Fifteen theme, which is not even Woocomerce enabled. .

Do you have any suggestions on what can be done to isolate and fix the problem? I will be happy to supply you credentials to go in and diagnose the problem. Inevitably this issue will come up with others that may purchase the plugin and have the same experience.

Thanks! Chris

pixedelic

Hi Chris,

it could be a customization in the theme for sure, could you contact me via email and let me enter your site to make some tests and check what’s wrong. It would be useful if you could provide both FTP and WP details: manu[at]pixedelic.com

Sorry for the issue. Manuel :-)

Default-user

Manuel, I sent you the credentials and just wanted to make sure you received them. Please let me know- thanks!

My product category pages do not show the “More Item” button at the button and as a result, not all of the products are visible. Is there a shortcode I need here?

URL: http://newhards.com/bath-body/

Here is the shortcode I’m currently using: [product_category category=”bath-body-personal_care” per_page=”12” columns=”4” orderby=”date” order=”desc”]

Thank you!!

pixedelic

Hi, WooCommerce shortcodes don’t display the page numbers or “more items” button. You have to use the shop page in that case. Hope this makes sense, let me know.

Manuel :-)

Hi, quick question, does the theme support visual composer?

thank you

regards

Chris

pixedelic

Sorry, never tested :-)

Default-user

Would you be able to test and confirm though?

pixedelic

No, sorry. I can confirm compatibility with advertised plugins only, as for the Envato guidelines. If I say to you that the plugin is compatible and you’ll find an incompatibility I should provide support on that, but I don’t have any plan to include new advertised plugins, sorry.

Manuel :-)

Hello,

could you update the changelog please :)

http://www.pixedelic.com/enfinity_current_version_changelog.php
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