4442 comments found

kaMai Purchased

Conflict with Next-Gen Gallery When setting “NG-featured image”

Notice: Undefined variable: ajax_nonce in /usr/www/users/axella/wordpress/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/admin/media-upload.php on line 268

I know what you gonna say…you are not responsible for cra… plugins, right? But hey….NGG is of the most common and widely spreaded /used gallery-plugin and should be supported by a professional theme.

I think we are not the only one who appreciate it !very much! if you fix that.


thanks, since I guess you have opened a thread for the last issue I suppose you already opened one for this one too? :)

Hi, is there any option to redirect user to a custom page when they submit the contact form built in the theme please?

Thanks Milan


Hey! No sorry, this is currently not possible but a nice idea. YOu might want to add it to the feature request list, maybe we will add it with a future release: http://www.kriesi.at/support/topic/enfold-feature-requests/

I submitted this item in support but really need this soon. I upgraded the theme to a newer version and since then easy slider does not work. It shows first image but does not show the other images. help please


See answer on the duplicate ;)

I submitted this item in support but really need this soon. I upgraded the theme to a newer version and since then easy slider does not work. It shows first image but does not show the other images. help please


Hey! Guess you already opened a forum thread? If its not resolved yet feel free to post me the url here :)

kaMai Purchased

So disapointed by Kriesi & Enfold!!

Since i waited for days to get some proper support its now time to find some clear words.

For days and days we tried to get simple things done which seem to be almost impossible or at least horrible time-consuming with Enfold.

Here just some examples:


For the Blog i want for archives a different view than for a single. The difference is so simple and small(single top image and for archive a images which floats left and has a different size) This usually is a very simple task but in Enfold you need to be a Nerd or a mad-professor. And not to forget: What we want to achieve can not be done by the Theme-setting (or if it can be done its so tricky that you have to be lunatic to understand that)

Two buttons in an Icon box in one line

4 hours of trying and either you got margin-errors or the ALB did complety strange stuff

Knowing the structure behind

We often asked in their forum to produce a bit more transparency about their logic (which files are respnsable for what view/ output. You really have to beg for it – as if that is a top-secret case.

and even more…

Any attempt to get some support ends (too often) up in either / or… -Mod did not read the post thouroughly -the answer:”You can make that by settings” (and thats not true) or any other non-relevant answers

I am right now at the point where i think that a refund would be a good idea.

There are only two things which keeps me from that: 1: hope dies at last

2: i already spended around 60 hours of work in that Theme and i do not want to waste that time.

Not to mention all these other issues Enfold comes along with.

I really hope that Kriesi is smart enough to know that a positive convinced customer is hundred times better then a disappointed one and of course i wish to get my website ready as planned and that i do not have to restart with another theme

Regards kaMai


No, what I wanted is to post me the link to the threads since descriptions like

button says “assign images” but what it does is “remove images”

are too much out of context to help. I need a full error description and I guess you already posted those in the forum?

Same with the other issues, like your layout problem or the sql bug. In the first case I don’t know what you are trying to do, in the second case I can only tell you that I have neither seen something like this before and we have the code for the breadcrumb navigation running on 50.000 themes.

So you either discovered a bug within the code that none of our other customers encountered yet, and in that case we will fix it, or there is something wrong with a plugin, a modification, a server setting, etc. etc.

kaMai Purchased

I am talking about a fresh installation.

And i am really fed up with this kind of argumenation (“might be plugins / might be “heavy” customization of yours” / etc etc etc)

Further more: Since the support in your forum is so poor and your mods behave in a quite questionable way (“Your are not happy with Enfold? You can ask for a refund”) we decided to ask for support HERE.

Why? Very simple answer! Since potential buyers read here as well it might lead to a better support then to post our questions in a ghetto of people who have already bought the theme.

@stane Thats exactly what we faced too… Responds in the support forum are more or less useless and not substantial and often enough just wrong.

And sometimes they answer and havent even read your question.


Well, its a fact that neither me or my support team has encountered the problems you have encountered. 15000 people are using the theme and none of them has the same issues.

If the theme is working for 15000 people but not for you, the only logical conclusion is that something is different with your setup. I don’t ask for links to the site, to the forum threads, for customizations made, for plugins active and for server settings because I want to annoy you but because If neither me or my team can reproduce an issue, and also have never encountered it before, we rely on that information.

Since you are obviously not willing to give me that information please try to get a refund from themeforest. I dont know if they will grant that request but I am done here. Tried it the nice way but I can see when there is no point in arguing. I am sorry that we couldn’t help you.

How can I add my own link to the socket?


In enfold->footer add your personal copyright notice with an a-tag. to remove the kriesi.at backlink at the [nolink] shortcode:


Most of the times I can get WP work again. But I have this error class-envato-protected-api.php, of a totally blank page on the wp-admin dashboard. So The first thing I did was renaming the plugins folder. This works 9 of 10 cases. Of course I enabled the debug function and than always get this error: httpdocs/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php on line 344 So read about it a lot, made some changes that waere suggested in the support of the Kriesi website but I’m out of idea’s now. we need to fix it fast so .. thanks in advance


Hey! Did you already open a thread in our support forum?


Please add a link to your site and also tell us if you have made any recent changes and also which plugins you are running, maybe there is a conflict with an existing one…

alexoua Purchased


I’ve just bought an ubergrid pluggin to present differently my portfolio and this one is not compatible with your enfold theme which I love by the way !

Is it possible to receive an updated version that allows disabling PrettyPhoto in some cases.

Thanks in advance for your reply,

My best regards,



Hey! Mind opening up a thread in our support forum? My team will guide you through the process of disabling prettyphoto.


Would recommend to add a link to your site so we can take a look at it :)

Hello! Sorry for my english, i’m italian. I buy this theme with an other account business. I have a BIG problem: i can’t upload a single (or more) image to be used for the portfolio.

Gives me an error (look: http://oi43.tinypic.com/zoayqf.jpg at the right in red …). This error occurs with ANY image (jpeg, different pixels ecc …).

Why? I can not upload any work in my portfolio!!! :(

Please, help me! I’m desperate


Hey! Please open up a thread in our support forum: My support team will take care of you ;)


Please add a link to your site and also tell us if you have made any recent changes (modified code, activated new plugins etc)

I’ve just purchased a copy, but it must have few problems, everytime I try to launch: http://www.mywebsite.com/wp-admin/admin.php?page=template_customizer

it give me a 500 Internal Server Error

why? the installation was clean, I imported the dummy data for creative and I have php 5.3 on my hosting


Hey! Mind opening up a thread in our support forum? My support team will take care of you ;)


Please add a link to your site and also tell us if you have made any changes (modified any code, any plugins running etc)


Submitted: http://plusquare.ticksy.com/ticket/127548 no code changes, no plugins, clean installation, no modifications and contents


Hey! This is not the support forum for the Enfold theme or any website I control for that matter. Are we talking about Enfold?

If so this is the place to go: http://www.kriesi.at/support/

Hi how can i remove the small featured image from the single post style.

I don’t want any featured image to show on that page.


add this to your custom.css stylesheet in folder /css/ or to the quick-css panel located in your wordpress backend at Enfold->Styling:
.single-small .blog-meta{display:none;}


It seems there are some major problems with the theme that recently came up:

1. Elements in a page (from the drag and drop interface) disappear without a reason.

2. Versions are not working at all. We try to recover to older versions, but nothing happens.

3. If a table is created, formatting within the table is lost as soon as a small change is made and we need to make all the changes over and over again.


Hey! Mind opening up a thread in our support forum? IMy support team will take care of you ;)


Please add a link to your site, describe the problems a little more in detail so we can try to reproduce them and also tell us if you have made any recent changes (modified code, activated new plugins etc)


stane Purchased




:impatient::impatient::impatient::impatient::impatient::impatient: :impatient::impatient::impatient::impatient::impatient::impatient: :impatient::impatient::impatient::impatient::impatient::impatient: :impatient::impatient::impatient::impatient::impatient::impatient: :impatient::impatient::impatient::impatient::impatient::impatient:


Hey! As far as I can see the team is working on each of your problems so please be patient :)

Double posting here and in the forum is just a waste of your time as well as ours ;D

stane Purchased

As you can see it, subjects posted two days later than mine receive answers: 1, 2, 3 answers of your team. :) Mine wait for 3 days and I have even not the beginning of an answer. :D When I posted nobody took care of my problem but that you already know it. For the moment it is me who wastes time, and I have no even the beginning of a concrete answer. :p

Hello, when does the new version of enfold come? thanks


Hey! Can’t offer an ETA yet, sorry :)

Hi. Using the theme. Works great so far. No problems. Just a few questions:

1. Where to change/add new colors? That’s the one thing I didn’t like. The color palette options are pretty dull. Definitely consider adding some brighter shades. If I can add my own, then no problem. Just need to know how to do this.

2. I installed the Contact Form plug in. This allows for a custom redirect page (someone above asked about this). Not as pretty as your form but easy to set up and plenty of options. But…wanted to know where to find the customization options for duplicating your pages on the Live Preview such as FAQ, About, etc. Do you have to do all this manually or are there some templates or shortcodes somewhere like the layer slider?

Thanks! Nice theme. Saw it on Beachmint.com and recognized it immediately.


On the live preview, it states: “Choose a predefined color scheme here. These are some examples. You can create any additional number in your theme backend.” How do I do this so it applies across the board—in the same way as you pick a shade in the scheme. If it can only be done individually, where would it be in the CSS to change one or more of the colors?


P.S. Dummy pages are fabulous. Kept seeing that option but didn’t realize what they were.


Hey! When you scroll down the live preview you see various color selectors in various tabs. thats where you can change the color scheme for a section and once you save it it will be applied to your theme.

glad you like the dummy pages ;)

Ayllon Purchased

Hello, I need to make my site multilingual (spanish, english and french), would you recommend me a plugin to go well with the Enfold theme? Thanks


Hey! The theme is optimized for the WPML multilanguage Plugin

Hi. I asked support on 21 of november and again on 25 for problem with account on your support page. I still have no answer and no access… Anyone can hear me???? Question: I have tried to register a new account for the “Enfold” support system but never recieve the password. So I’ve tried to register again but the “code already exist”. Thanks.


Hey! Sorry for the delay. It was a wrong email indeed, the ne you have entered was missing the ”.dona” part. I have changed that and sent you a link to the password recovery ;)


Perfect. Login correctly now. Thank-you! :)

Guys – is there a bug with the FORGOT PASSWORD facility?

It sends the client out the email but when they click the link on the site to reset the email, it just presents the Forgot Password page to them again – therefore into a loop…

Can you let me know ASAP Thanks G


Hey! Have you activated woocommerce? The enfold theme doesnt mess with the registration links but I know woocommerce changes them.

Before we take any further action would you mind trying to use the feature with the default theme and see what happens, because I don’t think that this is a theme issue :)


yes Woocommerce is working and activated – I just activated the 2013 default theme – went through the forgot password reset (for the woocommerce account) and its the same, just not working… I understand its not your theme causing the probs but would you know what is causing it?


My best guess is that for whatever reason your woocommerce pages are not set up correctly. Have you tried taking a look at your woocommerce->settings->pages tab?

You should be able to set pages for login/lost pw etc there

Presale Question: In your demo store you do not display any Product Categories. Typically the product categories are displayed on the left side of the shop page layout.

Is this already a setting or is this at all possible?


Yep, its available via widgets. Woocommerce comes with a lot of extra widgets, among them a category filter widgets :)


yes but do they stay there no matter what store page you are on?


These filters are active on all shop overview pages, but not on single pages of course. it similar to our replete theme:

kaMai Purchased

Permalink Issue

and another issue arised: Suddenly posts throw out a 404 without any visible reason. Its the fourth time it happened in a week.

The only thing which helps is to put the permalink-settings again.

Do we have to hire a monitoring-service which checks if all of our URLs throw out a 200 if we want to run a business-website with Enfold?

Are we otherwise always in danger to damage our corporate reputation by having 404s on our site instead of URLs filled with content?

kaMai Purchased

Cooperation between kriesi & Themeforest

Yesterday we posted a comment which proofed clearly bugs / labeling errors and inconsistence.

Today its gone. “This comment has been flagged as inappropriate and will be reviewed by one of our staff.”

Reporting proofable bugs is inappropriate???

strange, isnt it??


Funny thing is that I didn’t even read the comment before it was flagged inappropriate. So some other user here thought it was offending, and apparently so did themeforest.

But at the same time I really don’t need to know, since I now checked all your threads and posts in our support forum (a whooping 45!) and it simply seems you are one of those people who think that you can get a customized website for 55$. Take comfort in the fact that you did actually cost me money with your weird requests. Glad this is over now :)