An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Kriesi

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Kriesi:

The only place to get support for my themes is at my websites support forum: http://www.kriesi.at/support

If you have any pre-sale questions feel free to use the Themeforest item comment section

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

When I install the theme I get the following error:

The package could not be installed. 
The theme is missing the style.css stylesheet.

In this case you are simply trying to install the wrong zip file. If you download the files from themeforest you got various options:

You can either download:
  • All files (with documentation, psd files, wordpress theme, licence, versions file etc)
  • Only the theme files

If you download only the theme files and upload them to your server the theme will work fine. If you download “All files” you need to unpack the downloaded zip file first. Inside you will find another ZIP file that contains the actual theme files. This is the folder you can upload to your server.

If you need more information about htis topic. Here is a Video tutorial by themeforest: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

Cheers!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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