An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Cepreu
Frequently Asked Questions
I did XXX, YYY modifications and now prettyphoto lightbox plugin is NOT working. What should I do in this case?
1) Check that all your paths to the images, *.CSS and *.JS files are correct.
2) Check that all the filenames of prettyphoto images and links to them are lower case (except thumbnails).
Here is the link to the prettyphoto support forum – http://forums.no-margin-for-errors.com/categories/prettyphoto-support
In some cases it is faster to find out a solution there instead of waiting the feedback from me.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.