An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Where can I find the sample data for the theme?
You get the sample xml file with the theme download, that you can import into your test installation.
Also, You can get exact structure of most of the pages by grabbing the code we have put on portfoliotheme.org. Please visit http://www.portfoliotheme.org/get-code-for-home-pages/ to get the code for the various homepage layouts we provide.
For pages like About Us, Contact Us etc please see the individual pages under the “PAGES” menu item. You can see at the bottom of the page you can click on the toggle button to get the code.
We have also given various shortcodes under the “SHORTCODES” menu item if you need them. Also use shortcode helper button in the post/page edit window for entering shortcodes.
Please email us at email@example.com for any issues
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.