35 comments found

greaaaaat

RocketWay

Thanks so much :)

gkarch Purchased

Hi RocketWay team,

since I have issues with the background image in Outlook, I would like to switch to the fixed width version – similar to the boxed version in your template builder. What changes do I need to make to the code?

Best regards, Gabs

RocketWay

Hi Gabs,

Thanks for the purchase! We can switch the header background module with a 600px fixed width image. We can’t update the whole template to a fixed width for free as this is custom work. If you want us to change this, please send me your index file to: support[at]rocketway.net

Cheers,
Sebastian

Hi there,

I love the look of the theme, but I would also like to have a fixed width version with a boxed layout at 600 pixels for the width (like the themebuilder you have). I will send you the index file, but I have yet to customize anything, so it is going to be the original index file.

I will send you an email with my index file right now.

Many thanks!

Dave

RocketWay

Hi Dave,

I’ve just sent you a boxed version via mail.

Cheers, Sebastian

Hello, so i bought Entity – Responsive Email, but when i opened it i just found some simple html files without the theme builder, so i want to ask you if i could get the theme builder to integrate in my web application ?? so please i need your help today :)

RocketWay

Hi hassarov,

thank you for your purchase! Your purchased zip file contains a folder called ‘themebuilder’, which contains a .html file which is linked to your purchased themebuilder so you can access it with double clicking the file. This themebuilder is hosted on our server as you have themebuilder ‘access’, like mentioned in the item description. You didn’t bought the builder but you bought the newsletter with TB access :)

If you have any further questions let us know!

RocketWay

Hi, I’m using this Theme with Mailchimp, everything looks nice but I have a couple of questions.

1. I have edited the index file to change the background image (with a right image). I didn’t bother to change other images ‘cause I thought I would be able to change them while editing in Mailchimp. Now I got stuck with this image of New York skyline and I see no option to change it. I can’t go back and start all over again and import a new file, that would be a huge waste of time. So there’s no option to change that banner too, right? You should have mentioned it before. 2. The background header image is not displayed in some email clients. Is there any way to ensure it is going to work?

Thank you in advance,

cheers from Cologne,

Tatiana

Default-user

to anyone who had the same issue – I just sent an index file to support and they helped me out in like 5 minutes. The problem was that I used a 900 px image instead of higher resolution so it was cropped in Gmail. Thanks!

RocketWay

You’re welcome! Good luck with your newsletter!

RocketWay

Hi Tatiana, thanks for your kind comment and the 5 star rating :) Please let us know if you need any further help in the future.

Cheers,
Sebastian

jackdx Purchased

Hello!

This seems silly, but I cannot figure out how to delete blocks on the template builder…I can edit text and rearrange blocks, but not delete them. Also, how can I edit hyperlinks for things like the social icons at the bottom – I can only seem to edit the url for the icon, which I want to keep!

I have already purchased the theme and love it!

Thank you!

RocketWay

Hi jackdx,

thanks for your purchase! When you hover an element you’ll see some buttons appear on the left, including a delete button, with this button you can delete an element. Remember only complete elements are deletable… For the social button links you’ll need to edit the code. Can you please mail our support for this so we can help you out?

Mail: support[at[rocketway.net Don’t forget to attach your index file with instructions :)

Thanks, Steve

RocketWay

how to get themebuilder???

Default-user

in dotn understand to use… sorry

RocketWay

Hi Erik,

Thank you for your purchase! In the downloadfolder you’ll see a folder called ‘themebuilder’, in this folder there’s a file that brings you to the page, also there’s a textdocument with including the link to the themebuilder…

Regards, RocketWay

acooper Purchased

Is there a way to edit this theme and still use the theme builder? The header is not quite right for what I need but do not want to have to redo every time go to use themebuilder to do another template.

RocketWay

Will you please send your message again? I don’t see your email in our support… Thank you!

Cheers,
Sebastian

Default-user
acooper Purchased

Ok no problems, sent it through again.

RocketWay

Thank you!

Hi there! awesome template! Quick question though… I can’t, for the love of god, get this to be responsive. I’m using Sendgrid, copied the HTML there and my phone only opens the desktop version….

Any suggestions? Thanks a lot!

RocketWay

Hi Paula!

Thank you! Hmm, can you please mail us your file and maybe some logins so we can test and our coder can check whats causing this issue? support[at]rocketway.net

Regards, RocketWay

Default-user

I’m using the default downloaded file…. I thought this layout would finally give a solution to the whole responsive email chaos… but it’s not working :/

RocketWay

Hi Paula,

Thanks for your email! Our templates are tested and highly responsive, on which mobile device you checked the Entity template? Do you want me to send you a test mail so you can see it’s responsive? Also can you send us some screenshots to our support mail of how it looks in your mobile.

Please answer us further by mail.

Regards,
RocketWay

HI, I’ve just bought the template? Is’it possibile to save a draft of the NL? Is very difficult to made a NL in ‘a one shot’!

RocketWay

Hi mecpartners,

thank you for you purchase! Currently it’s not possible to save a template in the themebuilder, we’re working on an update for the themebuilder including a save feature.

Cheers, RocketWay

Hello, I just bought this template. By cons, is it possible to save in draft with integrated utility rocketway? I will not repeat each time any layout template for each newsletter. Thank you in advance for your help. Cdlt Pascal

RocketWay

Hi Pascal,

thanks for the purchase! It’s not possible to save a template in the themebuilder, we’re updating the themebuilder including a save feature.

Cheers, RocketWay

Hi There!

Great template, looking to buy this. Just a few clarification. does it support Mailer-lite?. I see mail-chimp which is cool, but I may need to use Mailer-lite.

Another question, once I export from your theme builder, can I still edit the work in mailchimp, without necessarily having to do a back and forth to your builder.

Regards.

RocketWay

Nothing is impossible :)

Send me your index file to: support[at]rocketway.net + the URL link to your logo and I will change it.

Thank u for the purchase btw.

Cheers,
Sebastian

Default-user
kayvow Purchased

Hi Sebastian,

I have sent through the index file with instructions on modification that I would like implemented. Hope to get feedback soon.

Regards.

RocketWay

Hi,

Yes, we received it. We’re currently working on it.

Cheers,
Sebastian

I am debating which of your email templates to get. I am looking at entity and the Bloggr one, but I must ask: are the price tables only on the entity version? Will the Bloggr version also include pricing tables and also the image separator areas?

RocketWay

Hi shae101s,

basically the templates are sold just like the demo shows. We can customize templates thought, please mail: support[at]rocketway.net if you are interested.

Cheers, RocketWay

dusterio Purchased

This design doesn’t open properly on Android devices – I tried native Gmail client on several phones and tablets. And it’s not just padding, lines or borders – even the top header (with image) looks completely wrong.

It looks great on Apple devices, but come on – that’s not enough today!

RocketWay

Hello dusterio,

Thanks for your purchase! it’s fully tested in Litmus so it has to be compatible (besides the incompatibility issues mentioned in our item description), if you’re having issues with Entity we would appreciate it if you contact our support support[at]rocketway.net and attach screenshots + your html document (instead of posting a negative comment while your file isn’t checked by support yet). ;)

Thank you!
RocketWay

Default-user
dusterio Purchased

Hello! Ok, I’ve just sent you a screenshot!

RocketWay

Received, thanks :) our support will help you asap!

RocketWay

raydar Purchased

Nice template, can you advise on a good way of changing the custom fonts? I have a TypeKit account is that usable with the template?

Thank you.

RocketWay

Hi raydar,

Thank you for your purchase. Changing custom font with Email Templates is specific and custom work. It’s not that easy as the most people think because all custom font need to change in all text content also. TypeKit is not useable as it needs to load with font-face. Drop us an email to: support[at]rocketway.net ff you need further any further help.

Cheers,
RocketWay

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