33 comments found

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • India
  • Sold between 1 000 and 5 000 dollars

greaaaaat

RocketWay

Thanks so much :)

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
gkarch Purchased

Hi RocketWay team,

since I have issues with the background image in Outlook, I would like to switch to the fixed width version – similar to the boxed version in your template builder. What changes do I need to make to the code?

Best regards, Gabs

RocketWay

Hi Gabs,

Thanks for the purchase! We can switch the header background module with a 600px fixed width image. We can’t update the whole template to a fixed width for free as this is custom work. If you want us to change this, please send me your index file to: support[at]rocketway.net

Cheers,
Sebastian

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there,

I love the look of the theme, but I would also like to have a fixed width version with a boxed layout at 600 pixels for the width (like the themebuilder you have). I will send you the index file, but I have yet to customize anything, so it is going to be the original index file.

I will send you an email with my index file right now.

Many thanks!

Dave

RocketWay

Hi Dave,

I’ve just sent you a boxed version via mail.

Cheers, Sebastian

  • Has been a member for 0-1 years

Hello, so i bought Entity – Responsive Email, but when i opened it i just found some simple html files without the theme builder, so i want to ask you if i could get the theme builder to integrate in my web application ?? so please i need your help today :)

RocketWay

Hi hassarov,

thank you for your purchase! Your purchased zip file contains a folder called ‘themebuilder’, which contains a .html file which is linked to your purchased themebuilder so you can access it with double clicking the file. This themebuilder is hosted on our server as you have themebuilder ‘access’, like mentioned in the item description. You didn’t bought the builder but you bought the newsletter with TB access :)

If you have any further questions let us know!

RocketWay

  • Bought between 50 and 99 items
  • Germany
  • Has been a member for 1-2 years

Hi, I’m using this Theme with Mailchimp, everything looks nice but I have a couple of questions.

1. I have edited the index file to change the background image (with a right image). I didn’t bother to change other images ‘cause I thought I would be able to change them while editing in Mailchimp. Now I got stuck with this image of New York skyline and I see no option to change it. I can’t go back and start all over again and import a new file, that would be a huge waste of time. So there’s no option to change that banner too, right? You should have mentioned it before. 2. The background header image is not displayed in some email clients. Is there any way to ensure it is going to work?

Thank you in advance,

cheers from Cologne,

Tatiana

RocketWay

Hi Tatiana, Thank you for your purchase.

1. You can easily edit images in the code. Please mail us your file with instructions which image to change: support[at]rocketway.net

2. Yes this is fixable, you have to use a 600px fixed image element, drag this element to the top and use this for the header. Probably this is hard to manage if you can’t edit code, but feel free to mail us for file support: support[at]rocketway.net

RocketWay

Default-user

Thanks! I worked it out with the changing the banner picture. I just exported the saved template, and then edited the html file and imported it again!

All tests are good now, except that in Gmail the picture looks cropped: http://www.vkdance.com/images/Screen-Shot-2014-04-14-at-11.27.53-AM.jpg

What do I change in html file to fix this? Also, I am not using a visual builder, so I have to edit it only in html before exporting to Mailchimp.

thanks for all your help.

RocketWay

Please sent us the html file so we can have a look into the code :) support[at]rocketway.net

Cheers, Steve

Default-user

Thanks Steve, I have sent an email. Appreciate your help and quick reply :)

Default-user

to anyone who had the same issue – I just sent an index file to support and they helped me out in like 5 minutes. The problem was that I used a 900 px image instead of higher resolution so it was cropped in Gmail. Thanks!

RocketWay

You’re welcome! Good luck with your newsletter!

RocketWay

Hi Tatiana, thanks for your kind comment and the 5 star rating :) Please let us know if you need any further help in the future.

Cheers,
Sebastian

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
jackdx Purchased

Hello!

This seems silly, but I cannot figure out how to delete blocks on the template builder…I can edit text and rearrange blocks, but not delete them. Also, how can I edit hyperlinks for things like the social icons at the bottom – I can only seem to edit the url for the icon, which I want to keep!

I have already purchased the theme and love it!

Thank you!

RocketWay

Hi jackdx,

thanks for your purchase! When you hover an element you’ll see some buttons appear on the left, including a delete button, with this button you can delete an element. Remember only complete elements are deletable… For the social button links you’ll need to edit the code. Can you please mail our support for this so we can help you out?

Mail: support[at[rocketway.net Don’t forget to attach your index file with instructions :)

Thanks, Steve

RocketWay

  • Bought between 500 and 999 items
  • Has been a member for 7-8 years

how to get themebuilder???

Default-user

in dotn understand to use… sorry

RocketWay

Hi Erik,

Thank you for your purchase! In the downloadfolder you’ll see a folder called ‘themebuilder’, in this folder there’s a file that brings you to the page, also there’s a textdocument with including the link to the themebuilder…

Regards, RocketWay

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
acooper Purchased

Is there a way to edit this theme and still use the theme builder? The header is not quite right for what I need but do not want to have to redo every time go to use themebuilder to do another template.

RocketWay

Hi acooper,

Apparently you can’t save in our Themebuilder. We want to implement this in the new update version 2.0. For now you can save your work in an email platform such as MC, CM or all others.

Cheers,
RocketWay

Default-user
acooper Purchased

Ok sounds good, any timeline on that? Also did you also get my email about customization need done? Sent about a week or so ago.

RocketWay

We don’t have a release date yet. We’re currently overloaded with support and work, so I’m really sorry if we mist your email. Will you tell me your name so I can search for it?

Thanks!

Default-user
acooper Purchased

No problems. It would of come from a.cooper@appointuit.com

RocketWay

Will you please send your message again? I don’t see your email in our support… Thank you!

Cheers,
Sebastian

Default-user
acooper Purchased

Ok no problems, sent it through again.

RocketWay

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there! awesome template! Quick question though… I can’t, for the love of god, get this to be responsive. I’m using Sendgrid, copied the HTML there and my phone only opens the desktop version….

Any suggestions? Thanks a lot!

RocketWay

Hi Paula!

Thank you! Hmm, can you please mail us your file and maybe some logins so we can test and our coder can check whats causing this issue? support[at]rocketway.net

Regards, RocketWay

Default-user

I’m using the default downloaded file…. I thought this layout would finally give a solution to the whole responsive email chaos… but it’s not working :/

RocketWay

Hi Paula,

Thanks for your email! Our templates are tested and highly responsive, on which mobile device you checked the Entity template? Do you want me to send you a test mail so you can see it’s responsive? Also can you send us some screenshots to our support mail of how it looks in your mobile.

Please answer us further by mail.

Regards,
RocketWay

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

HI, I’ve just bought the template? Is’it possibile to save a draft of the NL? Is very difficult to made a NL in ‘a one shot’!

RocketWay

Hi mecpartners,

thank you for you purchase! Currently it’s not possible to save a template in the themebuilder, we’re working on an update for the themebuilder including a save feature.

Cheers, RocketWay

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I just bought this template. By cons, is it possible to save in draft with integrated utility rocketway? I will not repeat each time any layout template for each newsletter. Thank you in advance for your help. Cdlt Pascal

RocketWay

Hi Pascal,

thanks for the purchase! It’s not possible to save a template in the themebuilder, we’re updating the themebuilder including a save feature.

Cheers, RocketWay

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi There!

Great template, looking to buy this. Just a few clarification. does it support Mailer-lite?. I see mail-chimp which is cool, but I may need to use Mailer-lite.

Another question, once I export from your theme builder, can I still edit the work in mailchimp, without necessarily having to do a back and forth to your builder.

Regards.

Default-user

Another question while you are at it. The text boxes appearing on the main header image “we create future”. Can this be moved around withing the image, I can’t seem to be able to do it on the demo. And when I delete the text, the text box seems to still be there, is this fixed on the design?

Regards.

RocketWay

Hi kayvow,

Thank you for your interest :) To answer your questions: - If Mailer-lite supports valid HTML then it should work. - When you export the MC file from our Themebuilder you can edit further in their system without any problems. - You can delete this text box and make the image bigger if you have some experience with HTML code, however if you send us your index file I will change this for you without any charge.

Let me know.
Cheers,
Sebastian

Default-user
kayvow Purchased

Thanks Sebastian! Just bought the template, playing around with it currently. What I find frustrating is the fact I can’t move around the text boxes on the header image.I have some basic foundation on HTML but for the life of me I can’t seem to locate the exact elements to tweak.

I want to put our company logo on the top right corner of the header image, and again this seems impossible to do.

Regards,

RocketWay

Nothing is impossible :)

Send me your index file to: support[at]rocketway.net + the URL link to your logo and I will change it.

Thank u for the purchase btw.

Cheers,
Sebastian

Default-user
kayvow Purchased

Hi Sebastian,

I have sent through the index file with instructions on modification that I would like implemented. Hope to get feedback soon.

Regards.

RocketWay

Hi,

Yes, we received it. We’re currently working on it.

Cheers,
Sebastian

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

I am debating which of your email templates to get. I am looking at entity and the Bloggr one, but I must ask: are the price tables only on the entity version? Will the Bloggr version also include pricing tables and also the image separator areas?

RocketWay

Hi shae101s,

basically the templates are sold just like the demo shows. We can customize templates thought, please mail: support[at]rocketway.net if you are interested.

Cheers, RocketWay

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