An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ignitethemes, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from ignitethemes:

Hi and welcome to Ignitethemes. If you purchased one of our files and need support please visit our Support Forum. If you have a pre-purchase question please use the contact form on our profile page.
  • Before contacting us for support make sure to thoroughly read the documentation included with all our themes.
  • We do assist with all theme features, troubleshoot bugs and assist with configuration.
We generally try to answer questions within 48 hrs, so please be patient. Thanks for purchasing!
Go to item support

Frequently Asked Questions

In the Dark version contact form, “Send Message” button is white, why is that?

Made a small mistake in “contactform.php” inside the folder “contact” open “contactform.php”, go to line 79 and change:
button normal small
to
button highlight small

Contact Form Deprecation Errors

If your running php 5.3 and receive deprecation errors do the following:
1. Open “contact/include/fgcontactform.php” and replace “eregi” with “preg_match”
2. Open “contact/include/class.phpmailer.php” and replace “split” on line 470 with “explode” or “preg_split”

How can I make the Galleria slider center on resize?

Open “css/galleria-classic.css, go to .galleria-container { and add:
margin:auto;

My Twitter Feed is not working anymore, how can I fix it?

Open each html page, scroll to the twitter code towards the bottom of each page and replace

http://twitter.com/statuses/user_timeline/igniteflash.json?callback=twitterCallback2&count=2

with

https://api.twitter.com/1/statuses/user_timeline/igniteflash.json?callback=twitterCallback2&count=2

and then just change “igniteflash” back to your Twitter ID.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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