333 comments found

Hi there

For some reason my menu keeps sorting alphabetical instead of what I am arranging. please help

http://lottieandme.wiseupmarketing.com.au/
themeva

Hi,

That’s very strange, are you using a custom menu?

If you post your WP login details onto the Help Center @ http://help.themeva.com – support will investigate for you.

KO20 Purchased

Hi, I have a problem with the width gallery when changing width of the window there is a problem with the system grid, sending a link – http://pdphoto.pl/realizacje/ I also have a problem with the length of opening the gallery, the other sub-pages quickly open a gallery for a long time , thumbnails are light, I don’t know what the problem is

themeva

Hi,

Please post onto the Help Center @ http://help.themeva.com – there is a fix you can apply to this. It will be available in the next version of ePix which you’ll be able to download next week.

Support will also investigate why the site is taking a long time to load the images.

ulrichit Purchased

Hey,

i have a question concerning the blog functionality:

When I embed pictures into a blog post there’s no lightbox functionality, but a direct link to the picture itself. I have activated the lightbox functionality in the backend (theme options—> blog). So it’s working for the the title picture, but that’s it. Of course i can activate the lightbox functionality on every picture manually (adding the fancybox class to the link), but this is not very elegant. So is this issue only concerning my installation or is there a bug(which probably can be fixed easily)?

Will/Is there a way to embed the galleries in to a blog post (not the typical wp ones, but the ones, which come with the template)?

Thank you very much and you have done really nice work with your template:)

P.S. Some of your screencasts are not available in Germany (YouTube), can I find them somewhere else?

themeva

Hey,

My apologies for the delay.

You can add a bit of custom JS code for this to work. Please can you post onto the Help Center @ http://help.themeva.com and I’ll give you the Javascript code that is needed to implement this.

You can embed the Galleries within a post via the Visual Composer. If you want it to show on the archive pages, you’ll have to adjust the excerpt to allow short codes to display.

HI, great theme! But find small problem, if we use “grid gallery” with cyrillic letters, then not display category names. I mean that cyrillic letters not work with “grid gallery”. How can we fix it?

Br,

themeva

Hi,

It still should work. What usually happens is that the slug is not matching which causes this issue. If you could post your WP login details onto the Help Center @ http://help.themeva.com – support will take a look at this for you.

Hi, I have purchase this theme and I can’t find the license number. Where can I find that number?

themeva

Hi,

Goto ThemeForest > Account > Downloads > Find ePix and click the Download button, followed by clicking the “License certificate & purchase code” link.

Your theme is amazing. I just want to change something. How can i change the submenu like this http://www.21qboutiqueonline.com Submenu in the right sight. Please help me

themeva

Thank you! At this moment in time it’s not possible without some quite big customization. However it is on the development list and I’m looking to introduce the option in the near future.

Default-user

Bad news for me :(

I cannot get logged into the help area of Themeva for ePix theme. Can someone, anyone from Themeva please contact me at jennifer@jenniferstonephotography.com. I love the theme and want to work around some things but need help. The login/register form is not working!!! HELP!!!! I can’t possibly be this incompetent. LOL

Default-user

I just tried to register and the form is not working. :(

Default-user

I just tried again and Yes! I am not connected. Thank you!

Graphic-Spark

I have replied to you within the forum now, sorry for the inconvenience.

I keep getting this error trying to install Visual Composer! Please help!

Fatal error: Class ‘TGM_Bulk_Installer’ not found in /home/kofi33/public_html/wp-content/themes/ePix/lib/adm/inc/class-tgm-plugin-activation.php on line 1580

Default-user

I installed the theme via Envato Toolkit

Default-user

Its working now.. I kept clicking Install and eventually it worked.. weird but all set

Graphic-Spark

Apologies for the inconvenience caused. If you install each plugin one at a time, it will work.

If you have any further questions, please use the Support Forum – http://help.themeva.com

Another Question, How can i hide the menu from the page but not in fullscreen gallery. in other modes like a wide layout. How can i hide my menu and put layout in fullscreen (not fullscreen gallery), please help!

Graphic-Spark

Hi David, This is a feature that is currently being tested and should be included in the next version of the theme which is out soon. Thanks

caranava Purchased

ERROR: Couldn’t register you. Please contact the webmaster.

Please Help

themeva

Hi,

You’re already registered, please do a password reset on http://help.themeva.com/wp-login.php

Default-user
caranava Purchased

Hi there,

I have tried reseting the password without success, I must have registered the account with a different email address. Would it be possible to change the email address on that account so that I can reset the password?

Thank you in advance

karlykaz Purchased

Hi! I am having issues updating my Slide Set Managers. When I go to edit a set, a page comes up showing how to edit custom fields. I just want the page with all the photos in that set to arrange the order, delete, edit the text, etc. Thank you!

themeva

Hi,

There appears to be a conflict. Do you have any SEO plugin installed? If so, please see this post here for a fix.

http://help.themeva.com/groups/tersus-wordpress-theme-support/forum/topic/wp-seo-update-knocks-out-slideset-manager-terso/
Default-user
karlykaz Purchased

Not that I know of. I deactivated any plugin I downloaded that didn’t come with wordpress & it didn’t fix it. Any other solutions? Thank you for your time.

I have a problem with mobile version. The full screen slider cuts off the top of my images (and only shows them if you try to scroll the page).

This looks undesirable, all of the tops of my images (peoples heads) are getting cut off.

See kbluepix.com (on mobile to see real problem). The Web version does not cut off images. Tried even the base images which are also cut off.

Can you please provide fix ASAP.

themeva

Hi,

If you’re using portrait images, please see this section of the documentation which determines what ratio the image displays in.

http://themeva.com/docs/epix/fit-height-and-width-on-images/
benisben Purchased

Hi !

- I would like to know if it’s possible to have all the pages in full screen ? I tried the page layout, in full screen, but it doesn’t work…

- Is there a way to have the facebook, mail and Likeln icons down the menu side bar, without css manipulations ?

- I agree with davidm2390 : an update with the possibilty to change the position of the side bar would be great.

link of my site : www.vincent-moreau.fr

Thanks and once again, very good theme, great job !

themeva

Hi,

- Yes it is.

- Yep, you can drop the short codes for them into a text widget in Appearance > Widgets > Menu Sidebar Panel

- It’s on the dev list :)

If you have any further questions, please post onto the Help Center @ http://help.themeva.com

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