rascals supports this item


173 comments found.

Where is the event type? nothing event type

Hello, please start a support ticket at http://rascalslabs.ticksy.com/. We have to take a closer look at the issue.

Hi, I would like to do the tracklist as a loop, you know when the tracklist ends, I would like to start to play the list again. . thanks for you time and attention and sorry for my english I hope you understand what I’m trying to tell you . . thanks again ! !

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

could you please tell how the big player with track details play the tracks only when i press the play button and not by auto?

Hello and thank you for using our theme. It’s explained in theme documentation, Elements section>Music player. If you will have additional questions please start a support ticket at http://rascalslabs.ticksy.com

Hi sorry but I have a little problem my music does not start at all with class=”playslist”> thank you for your help

pfff sorry I just found instantly sorry !!

No problem :). If you will have any more technical questions please do not hesitate to start support ticket at http://rascalslabs.ticksy.com/.

okii mercii

Hi Ive been searching here (http://rascalslabs.ticksy.com/.)

how do i get the music to play at the beginning just like on the online example??

Hello and sorry, for some reason we didn’t noticed your comment. Please start a ticket at Ticksy if you haven’t yet.

I Kriss.

I bought your html theme but I’ve a problem on mobile device (I tested on my iphone and my ipad)

I noticed that the class=”autostart” doesn’t work. On desktop i’ve not problem.

Do you know it? Can you help me?

Hello, unfortunately there is no solution for that as some mobile browsers doesn’t allow that class to work. Main reason is to lower data transfer usage.

How do you customize the sound cloud feature?

Hello and thank you for choosing our theme. Please ask via ticket system at http://rascalslabs.ticksy.com/

Very beautiful theme. Great Job.

I want to know, is it possible player to play music from m3u or from directory.

Thx in advance.

Hello and thank you for using our theme. Music player doesn’t support m3u lists but you can try extract direct links from them, it has to be direct link to external or local mp3 file.

Hello rascals, I am searching for a good theme that meets my needs and i like your theme. I have a couple of questions if you dont mind.. 1) if i buy the theme can i download the same slider as the one you used on the demo? of course i will change the content but i like the layout of the slider.

2) how flexible is the theme in terms of colors ? can i change background color? or the theme color? thank you in advance


1. The template contains a sample slider. But if you want I can export slider from live preview. There are no problems with that (Please create a ticket).

2. Please look:


Hello!! I buyed your theme, but I need the wordpress version and as a mistake, I purchase for this version in html, etc… Can you help me?


Please contact Envato via their ticket system. Formally the transaction was made between you and them.

Hi. I purchased Eprom Music Responsive template and “Full Player” on index.html page, which extend 5 songs as a list from the music player right below the banners and release.html extend player are not working at all on the template that I downloaded. Please give an instruction how to fix or help me to make it work.


I’m sorry to hear you are currently having trouble.

Make sure that you site is located on online or local server.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Hi, Great template! where do I change/set the email address for where the CONTACT form information is sent to?

It’s okay found it (plugins/config.php) now trying to figure out how configure the form on the Blog – Single Post page. Could you please point me in the direction? If the information is located on the Public Tickets page what page/tab out of 33 is it located?


You bought a plain HTML template,, not a CMS system or something like that. Eprom is only html template does not contain server-side scripts (in addition to tweets and contact forms). You need to write a script for their own needs, it is only a model for the nasty comments (as in wordpress).??

Thanks for your response.

H, where can I find information on adding the volume button to the home page music player?