An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by rascals
They will respond to buyers' questions via their own support system.Go to item support
Additional information from rascals:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Just for the record: we provide theme assistance because we consider ourselves as proffesionals and not because it is required from Envato authors. We will do our best to answer all your questions and help you, but sometimes you have to be patient. Modifications and 3rd party plugins are not subject to support – sorry.
Before you ask.
Make sure that you have read documentation which was in theme package – it contains useful information on how to install and use the theme. You may be familiar with our FAQ section too.
Range of support.
Installation, customization or administration of WordPress itself are not a subject of support. We also do not provide support for any third party plugins or problems associated with using them with our themes. We focus on topics like installation and configuration of the theme, usage of theme features and potential bugs fix. We do not provide customization services. Support will not be provided when you want to modify the theme to suit your specific needs or when you want feature ‘X’ to be integrated with the theme.
Rascals Labs office is located in Poland (EU) and our working hours are 8:00AM – 4:00PM (GMT +1) on workdays (Monday to Friday excluding public holidays).
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Author was Featured
- Elite Author
- Sold between 250 000 and 1 000 000 dollars
- Has been a member for 4-5 years
- Bought between 50 and 99 items
- Exclusive Author
- Referred between 100 and 199 users
|Created||10 October 12|
|Last Update||14 November 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||Layered PNG, Layered PSD, PHP Files, HTML Files, CSS Files, JS Files|
|Tags||audio, band, crew, dark, dj, dubstep, events, gigs, glitch, music, netlabel, responsive, sound|