671 comments found

ScriptEm Purchased

My website was hurt by exploit, it is possible it came through timthumb in EPROM theme, the exploit injected malicious code into few hundreds files, it made quite a mess. You should definitely avoid using timthumb, or at least upgrade it to the latest version where exploit was fixed.

rascals

Hi, Thank you for notifying us and sorry for your troubles with this script. In our new themes we’ve already dropped it – we are not using TimThumb any more. In Eprom however – well, to much installations are already made and it’s not that easy to change it to something different. In most recent versions of theme this exploit was removed – and because of that we urge our Customers to have their installations updated.

djrubio Purchased

Hi, how can i add products pagination or page pagination, I wanna display a number of product per page,, can this be done..

rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Typa Purchased

Hello, i notice a problem with the slider on Firefox, i don’t know if the issue is with the theme or with revolution slider but, it is entirely shifted to the right:

http://nsm08.casimages.com/img/2015/02/12//1502120537524415812955121.jpg

So, with the latest update of the theme, the bar progress in the audio player disappeared. Thanks, regards.

Default-user
Typa Purchased

Hello, 1- In fact, someone read the link ^^

2- yes it seems that gzip is enabled on my site regards

rascals

1. This is the problem with the height of your logo.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Default-user
Typa Purchased

I submit a ticket for the audio player this morning, waiting for your answer, thanks.

Hello, updated to woocommerce 2.3.2 and ajax add to cart and plus and minus quantity do not work anymore.

Any idea? My theme version is 1.4.6

Thanks

rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Hi, i ve just purchased your theme, it looks great client side. I m using Visual composer on every theme i work on. This theme is not compatible. It is loaded with shortcodes. It is so time consuming and my client will die learning that. Any plans for VC compatibility ?? Please let me know. Thank you !!

krisstoff
krisstoff Author Team

Hello and thank you for choosing our theme. Unfortunately at the moment VC integration is not planned for Eprom and we can’t specify when it would be. But please note that Visual Composer has option for mapping shortcodes which should be helpful in easier theme management.

xfechx Purchased

Hi, after updating this theme my website has broken because of timthumb. Now all album covers don’t display in the site.

rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

joejoecc Purchased

Can I add a video as part of the slider on the home page?

rascals

Hello,

Yes, and it is very simple, use Revo Slider for this, more details can be found here:

http://revolution.themepunch.com/documentation/#slide_layer_content
kenomapp Purchased

Thank you for your support

krisstoff
krisstoff Author Team

Hello, there are no open tickets from you at the moment. Please provide link to them.

Hi, I am considering purchasing this theme. Is there any way to have the audio player in one of the homepage sliders?

rascals

Hi, We didn’t tested this. Probably there shouldn’t be any problems but we can’t guarantee this.

Hi, everytime i try to update to Wp it appears a fatal error and i must recover the backup. How can i do?

Hello what is the pwoblem in tis code to show twitter on homepage [tweets username=”username” limit=”2” replies=”false” consumer_key=”“Consumer”” access_token=”“Token”“]

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