660 comments found

Is there a way I can disable the contact form bundled with the theme? I am trying to use Gravity Forms instead, but the theme keeps jumping on with its own validation which is stopping the form from sending.

See below:

http://www.hitthemdrums.co.uk/contact/

Many thanks

krisstoff
krisstoff Author Team

Hello and thank you for choosing our theme. Please start a support ticket at http://rascalslabs.ticksy.com/

6LAZE Purchased

need a instagram social network icon on the footer? Thanks in advance

krisstoff
krisstoff Author Team

Hello, there is no Instagram icon available but you can replace one of the unused social icons with your own. The are stored in \wp-content\themes\eprom_1_4_4\styles\img_dark\ (img_light if white skin is used)

Hi .. i can’t register to your http://rascalslabs.ticksy.com/,

Need help, - I can’t make the same style like on sample Events you’ve created (count down style). - I create New Event but Event Type doesn’t work, or i don’t know how to make it working well - My new events can’t show it on the home page, even i’ve copy paste it (unless using your old sample, working well). i’ve read all your documentation and videos, but it’s not helping me out for the new events. I’m using WP 4.0

Please check djnathalie.com, my email punyaixan@gmail.com

krisstoff
krisstoff Author Team

Hello. I’ll contact you via email then

kache Purchased

I like this theme. A question: In the home they can be placed 12 images visible (12 musical styles) to access the artists from every musical style?? Thanks

Default-user
kache Purchased

Ok, and move the revolution slider on that page ??

krisstoff
krisstoff Author Team

Revolution Slider can be used on almost any page.

Default-user
kache Purchased

Very thanks

WB Purchased

Hey guys,

I’ve received an email regarding the Slider Revolution and it’s serious need for an update due to vulnerability issues. It goes on to say that if the plugin is not updated by 28 December 2014 they will be forced to disable the plugin in order to protect their servers from being blacklisted. Can you please let us know the best way to update this?

krisstoff
krisstoff Author Team

Hello, updated Revolution Slider is available for download with theme package here on TF. We recommend you to update WP and Eprom first then Revolution Slider. Before you start please be absolutely sure to backup your content and database from your host server control panel . If you have any more questions regarding this please contact us via our support page at http://rascalslabs.ticksy.com

lovellll Purchased

Hey guys,

When I use sidebars, I’m finding that the widgets are displaying on the side underneath my whole page. Is this uncommon/ how do I go about fixing this??

Cheers

krisstoff
krisstoff Author Team

Hello and thank you for using our theme. Please start a support ticket at http://rascalslabs.ticksy.com and provide detailed info about issue, including exact URL to problematic page or screenshots if your website isn’t live.

I made a website using EPROM theme.But on the categories it shows the word ‘Category.’ You can see it here:

http://www.dj2thirteen.com/category/blog/electronic/

I tried removing it from css.But when I remove it,all pages titles disappear.I just want to remove the ‘Category.’ text will keeping everything same elsewhere.How can I do that?Please devs I need your help on this.

krisstoff
krisstoff Author Team

Hello. Please start a support ticket at http://rascalslabs.ticksy.com and describe your issue. Please make sure to confirm purchase, it is required to get support from our staff.

Hey there,

Nice theme you got going guys, just a few questions. Not sure if this is a common questions, but how can i do the images to filter only the guy zooming in to the banner?

krisstoff
krisstoff Author Team

Sorry sir, can’t help you here as such support it’s reserved to our Customers – I’m deeply sorry because I’m not able to help before confirming purchase. After you would eventually do that, please start a support ticket http://rascalslabs.ticksy.com/ P.S. hink it’s possible to make it with this slider, rather should not be hard.

why is my question not answered? http://rascalslabs.ticksy.com/ticket/343870

I have two open tickets….?

1 problem I have solved … three days passed … no response from support …

krisstoff
krisstoff Author Team

Sorry for delay but please note we work only weekdays except holidays. Please hold your tickets will have answer soon.

Hi,

I have a question regarding the Nivo slider in the theme. I would like it to rotate automatically, how can i do this? i have tried changing the “Pause Time” but doesnt seem to be rotating at all.

Thanks in advanced and great theme by the way!

krisstoff
krisstoff Author Team

Hello please make sure that you have “Manual Advance” set to off. If it won’t help however please start a support ticket at http://rascalslabs.ticksy.com

theimagestore

Thanks that worked. One more question? how can i rearrange the events? i have february events first then january events.

http://v5online.com/event-category/special-events/
krisstoff
krisstoff Author Team

Please start a support ticket at http://rascalslabs.ticksy.com/ We will help you with this.

kache Purchased

Hello. Insert a gallery through “Shortcodes / galery / recent albums” but always the last created appears. How I can indicate that I want? This it the code:

Thanks

krisstoff
krisstoff Author Team

Hello. Theme does not have such feature, sorry.

This template is beautiful but why the player stops when I select a page? There is a way to keep it on?

krisstoff
krisstoff Author Team

Hello and thank you. Unfortunately theme does not have such feature. Please stay tuned for our new upcoming theme Spectra WP. It will be able to play music without any break. Read more at https://plus.google.com/+RascalsEuthemes/posts/eYAcoHrxpNN

Hi

how can i to hide this message from footer “The footer menu has not selected location or does not exist. Go to Wordpress > Appearance > Menus and set your menu.”

Thanks

krisstoff
krisstoff Author Team

Hello, please confirm purchase first. It is required to get support from our staff.

Hi,

The Add Image in the Album Images section no longer works. The “Add media files from your computer” popup no longer comes up. Tried all sorts of browsers, nothing.

krisstoff
krisstoff Author Team

Hello, please start a support ticket at http://rascalslabs.ticksy.com

Please publish a complete list of the shortcodes somewhere, as the shortcode manager never works and the video tutorial shows only a few of them.

I’ve spent hours trying to add content to one page… so frustrating!!! :(

...Okay, so I’ve just discovered that it seems to work fine in IE… who still uses IE and why does it not work with Chrome?

krisstoff
krisstoff Author Team

Hello and thank you for using our theme. We do not have any reports about potential issues in Chrome with Shortcodes Manager. Please try to clear browser cache, use incognito mode. If it won’t help please disable all WP plugins as one of them may conflict with theme. If problem will persist please start a support ticket at http://rascalslabs.ticksy.com/

Regards

Hi

Quick presales question… Considering your theme for an online store. Would you mind just clarifying if your theme is built for woocommernce. WIll this be a supplied plugin with the theme or is it only compatible?

Its got the woocommerce logo featured but just wanted to make sure.

Thanks in advance Cheers

krisstoff
krisstoff Author Team

Hi and thank you for your interest in our theme. Eprom is compatible with WooCommerce (it had to be specially modified to ensure compatibility) which means you can build a store with it if you need that. WooCommerce is not supplied with theme and can be downloaded & installed separately.

kache Purchased

Hello. In “settings”, “social integration”, there is possibility that these links will open in a new window? Thanks

krisstoff
krisstoff Author Team

Hello and thank you for using our theme. Yes that’s possible. Please ask about it via ticket at http://rascalslabs.ticksy.com/

dannyodj Purchased
hello very nice theme , im customising for my radio station,but please i need your help for this: http://radio-7.net/picture1issue.jpg please let me know
rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

dannyodj
dannyodj Purchased

oki right now

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