640 comments found

Hi just a pre-sale question, is this them compatible with Modern Tribe Events Calendar?

krisstoff
krisstoff Author Team

It should however please keep in mind it’s not officially supported so I cannot guarantee that everything will work without some additional effort. Also please note that it’s separate events system so basically it won’t read events from Eprom. I belive plugin is customizable (it appears so) so it should be doable to fully integrate it with Eprom – it may require a lot of work.

TheFlyerMaster

Thanks Krisstoff :)

krisstoff
krisstoff Author Team

You’re welcome :)

Hi guys, a few prepurchase questions:

Is this theme suitable for maintaining a larger artist database? I would like to create an artist database with about 200 artists and post up new releases linked to certain artists. I would like to link releases with soundcloud / youtube and add artist info like social links and rating. I see the artist overview page has very large artist pictures, is it easy to customize this into either a 4 item per line grid view or a list overview to make it compatible with a larger database of artist sand releases?

krisstoff
krisstoff Author Team

Hello, we haven’t tried 200 artists in this theme however it should manage. Theme has an ability to add SC and Yt links however you might need to use additional plugins to get rating info displayed. Artist page – 4 items per line is maximum here within theme features.

I received notice that this theme has been updated. Can you tell me what the updates include?

krisstoff
krisstoff Author Team

Hello, there is a changelog in “Item Details” tab

Hi,

Does this theme use TimThumb?

rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

mcolby100

This is a pre-sale question for another client. Can you just answer the question for them? Otherwise, we’ll consider the other theme developers who are responding to this question.

Thanks.

krisstoff
krisstoff Author Team

Sorry to keep you waiting but please note that it was Saturday evening while you’ve posted your question. Answering to your question – yes, theme is using TimThumb

Hi Kris and Team,

Eprom v.1.4.4 covers the previous malware ‘scare’ as well as anything about TimThumb?

Thanks.

krisstoff
krisstoff Author Team

Hi, sorry but I don’t understand your question. Please clarify what do you mean

Default-user

This: http://marketblog.envato.com/general/plugin-vulnerability/

as for TimThumb, it’s vulnerability was a bit of a hot topic a couple of months back (ex: http://wptavern.com/wordpress-security-alert-new-zero-day-vulnerability-discovered-in-timthumb-script) Does the updated version of Eprom cover the (any of the) TimThumb exploit issue?

krisstoff
krisstoff Author Team

Affected version is 2.8.13, Eprom uses 2.8.11. Vulnerability affects only Webshot feature which is disabled by default in Eprom so if you didn’t enabled it (in thumb.php file) you are safe.

flensen Purchased

Please excuse my bad english…

I have the following shortcode in using :

[ recent_releases limit = ” 3 ” columns = ” 4 ” by_author = ” ” ]

Now I want to have the whole but not by ” by_author ” but for ” Genres ” and if possible even after ” Artist” . Is this possible and if so – how do I use it for ?

Thanks for the effort

flensen
flensen Purchased

Thanks for the quick reply. We would also like to customize the self , we not only find out what sort ” by_author ” is addressed. Since we would be very happy about a file path to make the necessary adjustments there.

krisstoff
krisstoff Author Team

Please start a support ticket at http://rascalslabs.ticksy.com, we will take it from there.

flensen
flensen Purchased

I send a support ticket today. Many thanks!

Is there any option to display a random release (or artist) via shortcode in masonry? Also, maybe it’s an idea to implement an option to disable the page header for pages such as releases overview, artists overview and single artists / releases. It seems a bit misplaced to always force a header.

krisstoff
krisstoff Author Team

Hello, unfortunately there isn’t an option to display random release or artist.

Page header can be hidden via CSS. Please start a support ticket at http://rascalslabs.ticksy.com, we can help you with that.

gperboni Purchased

Before buying I would like to know:

(About the playlists) Where can I host my songs for it to work on the playlist? Can it be on SoundCloud or do it need to be self-hosted?

krisstoff
krisstoff Author Team

Hello, you can host mp3’s or if you prefer remote access for them please make sure you will be able provide direct link to this file. Soundcloud is not supported by this music player however you can use SC embedd code to put SoundCloud player on your website to play those songs.

Default-user
gperboni Purchased

Got it! This is crucial for me to decide. Can you make a little test for me? Just try this link and tell me if it will work on the player or not. http://feeds.soundcloud.com/stream/169520961-cave-noctua-pessima-ideia-100-2.mp3

krisstoff
krisstoff Author Team

Yes it will work that way :)

Hi, presale questions.

I’d like to use this template for a radio station. I noticed Podcasts which are great but is it possible to play live radio? Furthermore, I’d like to know if it’s possible to add ads in the header or on top for any clients that would like to have some publicity.

Thanks.

ibonfire

Can it display ‘Now Playing’ information?

krisstoff
krisstoff Author Team

Hello. This theme wasn’t designed to serve as radio station and you may need some additional plugins to get it working. Adds in header – no problem you can use shortcodes to add them as static content or use Revolution Slider instead which is included in theme.

Does the theme support WPML and French ? Thanks

krisstoff
krisstoff Author Team

Hello, we haven’t report about any serious issues with it so far then yes, it does :)

ianstudio

Thanks

MacLeroy Purchased

What is your average turnaround time on support tickets?

Default-user
MacLeroy Purchased

Submitted 4 days ago on October 25, 2014 at 8:08am and still waiting for a response.

krisstoff
krisstoff Author Team

That’s strange i can’t see it. Please provide ticket number.

Default-user
MacLeroy Purchased

306797

Hi! I’m having trouble getting support from you guys.I I would love for my profile and topics to be open to the whole support forum (without any logins showing of course) but I can’t change that setting. My questions seem to end up with the same support person all the time and since nobody else can see the thread, he seems to not care about solving these seemingly difficult issues. I do appreciate the support I’ve got but I really think you guys at Rascals could improve this part of your business. It takes time to write clear questions along with attached visuals too, you know.

Could you please let another team member try to solve these 2 tickets?

1. “Stats in 1/3 column get two lines of text instead of one in Safari” http://rascalslabs.ticksy.com/ticket/283446

2. “How do I make a page specific h1 placement?” http://rascalslabs.ticksy.com/ticket/310039

Tried these codes but they still make the h1:s move down on ALL pages: .page-id-16, .page-id-18, .page-id-20, .page-title, h1 { margin-top: 350px; }

and

.page-id-16 > h1. page title, .page-id-18 > h1. page title, .page-id-20 > h1. page title,{ margin-top: 350px; }

Please help me solve these issues so that I can go live.

Thanx,

A

krisstoff
krisstoff Author Team

Hello, response for both tickets should be ready soon.

Default-user

Awesome! I’m trying to help you getting rid of me. ;)

Hi Rascal,

Do you know how to center an embed YouTube clip on the home page? It seems quite difficult to do so despite using the right div code

The clip is in 1280×720 frame.

Thanks,

alpha

krisstoff
krisstoff Author Team

Hello, Please start a support ticket at http://rascalslabs.ticksy.com

Presale issue. I click on live view to see the theme but I’m directed to a website called Crow. Basically I cannot check out the theme before buying.

krisstoff
krisstoff Author Team

That’s really strange. Please try again in browser incognito mode. Maybe some cache issue…

juddcarlos2003

I tried just now to tap and hold and hit open in new incognito tab. Same issue and I can observe the following: redirecting briefly I see /themes/?product Then finally another redirect and landing to http://themes.rascals.eu/crow_html/ If its a cache issue, I take I’m the only buyer with this issue. I will try another theme. Thanks.

Hi. How do I update my theme to the latest EPROM version? (I’ve just downloaded v.1.4.4 (2014-10-07). Thanks.

Default-user

Thank you. Is there a way to update the theme via WP admin panel directly (not via FTP per your faq link)?

krisstoff
krisstoff Author Team

You can try via appearance>add new theme>upload. Please backup everything, just in case.

Faskil Purchased

Hey guys, just bought the theme, sorry if this has been discussed before but… In the “Wordpress Setup” of the documentation, setting the homepage requires the “front page displays” to be set to the static page “Home”. But this page does not exist. Am I missing something?

Cheers!

Default-user
Faskil Purchased

Got it, didn’t see the videos. Sorry for bothering you for nothing! :)

Faskil Purchased

Hey guys,

Quick question: when I do a search query anywhere on the site, it also returns results from “audio tracks” which I don’t need (only blog, releases and events). Is there a way to exclude those from any search query?

Thanks in advance! Faskil/

krisstoff
krisstoff Author Team

Hello, sorry to keep you waiting. Please start a support ticket at http://rascalslabs.ticksy.com/

Default-user
Faskil Purchased

Done, thank you.

sariajj Purchased

Hi there,

I purchased this theme today and I’m currently adding contents to my brand new website. I’ve created 8 albums for my gallery page and I can see all them on the gallery page no problems. However, when I try clicking on any album to view the images, it gives me “Page not found – Please check that there isn’t a typo in your URL..” and this happens to all the 8 albums I created. I’m not too sure what is causing the error? When I try saving the albums as “Draft” I can view the images in each album but as soon as I publish them they become unavailable..

Thanks in advance!

krisstoff
krisstoff Author Team

Hi, please start a support ticket at http://rascalslabs.ticksy.com/ and prepare temporary admin access to your Wordpress and to FTP server, this might be needed to resolve your problem.

CyrilB38 Purchased

Hi,

is there a way to put the music player in a pop up, because when you navigate in the website the music is alway cut…

Thanks for your return or help !

Regards

krisstoff
krisstoff Author Team

Hello and thank you for using our theme. That’s not possible unfortunately because theme is not made with ajax technique. Also please note that such solution doesn’t work on mobile devices – they won’t play audio in background.

If you need such solution we recommend you to wait on our new theme which should be ready within week or two – Spectra for WP. It will be full ajax, one page music template including Visual Composer plugin for easier management. Preview of HTML version is currently available here http://themes.rascals.eu/spectra_html

Hello, little question : could the player display the covers of the tracks on the playlist instead of numbers? Thanks

krisstoff
krisstoff Author Team

Hello and thank you for your interest in our product. This theme unfortunately does not have such feature. However please note that we are almost at the end of work on new music template which will have such feature and much more. Please take a look at its awesome features https://plus.google.com/+RascalsEuthemes/posts/eYAcoHrxpNN

Release date wasn’t specified yet but it should become available within two weeks.

Default-user

Thanks for the reply, the new theme seems nice, I’ll keep an eye on the release! keep on the good work ;)

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