677 comments found

My website was hurt by exploit, it is possible it came through timthumb in EPROM theme, the exploit injected malicious code into few hundreds files, it made quite a mess. You should definitely avoid using timthumb, or at least upgrade it to the latest version where exploit was fixed.

rascals

Hi, Thank you for notifying us and sorry for your troubles with this script. In our new themes we’ve already dropped it – we are not using TimThumb any more. In Eprom however – well, to much installations are already made and it’s not that easy to change it to something different. In most recent versions of theme this exploit was removed – and because of that we urge our Customers to have their installations updated.

djrubio Purchased

Hi, how can i add products pagination or page pagination, I wanna display a number of product per page,, can this be done..

rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Typa Purchased

Hello, i notice a problem with the slider on Firefox, i don’t know if the issue is with the theme or with revolution slider but, it is entirely shifted to the right:

http://nsm08.casimages.com/img/2015/02/12//1502120537524415812955121.jpg

So, with the latest update of the theme, the bar progress in the audio player disappeared. Thanks, regards.

Default-user
Typa Purchased

Hello, 1- In fact, someone read the link ^^

2- yes it seems that gzip is enabled on my site regards

rascals

1. This is the problem with the height of your logo.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Default-user
Typa Purchased

I submit a ticket for the audio player this morning, waiting for your answer, thanks.

Hello, updated to woocommerce 2.3.2 and ajax add to cart and plus and minus quantity do not work anymore.

Any idea? My theme version is 1.4.6

Thanks

rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Hi, i ve just purchased your theme, it looks great client side. I m using Visual composer on every theme i work on. This theme is not compatible. It is loaded with shortcodes. It is so time consuming and my client will die learning that. Any plans for VC compatibility ?? Please let me know. Thank you !!

krisstoff
krisstoff Author Team

Hello and thank you for choosing our theme. Unfortunately at the moment VC integration is not planned for Eprom and we can’t specify when it would be. But please note that Visual Composer has option for mapping shortcodes which should be helpful in easier theme management.

Default-user

Hello. I really cant use your theme for my client. It s way too complicated using shortcodes, he s gonna die :( Even mapping shortcode doesnt help. I bought another theme instead. Is there any possible refund. I m not use to ask for that but i dont know what to do with it. You ll have your 5 stars for support. Please let me know Jean

rascals

Hi, Too bad…Please contact Envato via their ticket system. Formally the transaction was made between you and them.

xfechx Purchased

Hi, after updating this theme my website has broken because of timthumb. Now all album covers don’t display in the site.

rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

joejoecc Purchased

Can I add a video as part of the slider on the home page?

rascals

Hello,

Yes, and it is very simple, use Revo Slider for this, more details can be found here:

http://revolution.themepunch.com/documentation/#slide_layer_content
kenomapp Purchased

Thank you for your support

krisstoff
krisstoff Author Team

Hello, there are no open tickets from you at the moment. Please provide link to them.

Hi, I am considering purchasing this theme. Is there any way to have the audio player in one of the homepage sliders?

rascals

Hi, We didn’t tested this. Probably there shouldn’t be any problems but we can’t guarantee this.

Hi, everytime i try to update to Wp it appears a fatal error and i must recover the backup. How can i do?

rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Hello what is the pwoblem in tis code to show twitter on homepage [tweets username=”username” limit=”2” replies=”false” consumer_key=”“Consumer”” access_token=”“Token”“]

rascals

Hello, please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Need help! I have been using the theme for a long time now. I just went to update wordpress to the latest and it broke the site, a internal server error. I am using theme ver 1.0.5 .

The hosting company said I could just download the new version of the theme and replace the old one. Would that even work and that would delete all my work right? IS there a way to keep all the work I have done while updating to the newest version? and… is the newest version in my themeforest downloads section automatically?

I am at a loss here and really need some guidance. Thanks

rascals

Hi,

Re-download theme package and install new version. The upgrade is the same way you originally downloaded the first file. Right under the price on top on the right hand side of the screen. that same ‘download it here’ link, gives you the new file. For our updating you are never paying.

The most important aspect of updating is that one should always have made a backup of their site and database prior to performing an update. Updates are very easy to do, but because we are dealing with the internet, and also several different programs attempting to work together, sometimes updates will fail, and “bad things” can happen to your existing site. If you have made a backup, then the problems may be reversible.

Many often worry that upgrading by ftp overwrite will cause one to lose the existing content they have input into their site. This is not the case. Your content, formatting and images you have uploaded are not effected.

If you have made any custom modifications to your php files – for example you have have hardcoded changes to a file, you will lose those modifications in the update method above. You should definitely save each php or css file you have “hard” modified, so that you can reinstall them after the global program update. Please, read ’/THEME/changelog.txt’ carefully. In this file you have the information which files we edited. We wrote also details which code we changed.

rascals

If you have any other problems or need further assistance, please create ticket via our premium support system http://rascalslabs.ticksy.com/.

Hello,

1. Just wondering if it is possible to have the album description to fade over the album cover instead of pop above?

2. This site will have about 2500 mp3’s throughout multiple albums. Can this theme support that?

Appreciate your time, and work.

rascals

Hi, 1. By default, you can not do that, but if you have a little bit of knowledge of HTML / CSS that you can handle it.

2. Hard to say I have not tested Eprom with 2,500 posts.

Boodaddyz

Sounds good thanks for getting back to me. It’s worth a shot. I am sure it will be all good. Have a great rest of the week.

rascals

Thank you :)

I am about to buy this theme. I do not like the wide header at the top with the checkout features, is there a way to minimize the shopping cart to the right of the navigation menu? Would rather the two menu areas at the top be smaller. Any customization like this for this theme?

rascals

Hello,

Unfortunately theme does not have such features. Of course if you have some CSS&HTML skills you should be able to handle this.

Would like this theme.. but I dont see any examples of true full width pages! Is this possible?

rascals

You mean the content without the sidebar?

Default-user

I mean 100% full width as in left browser edge to right browser edge.

rascals

Sorry, but it is impossible.

I have worked on numerous client’s sites that have used your themes.. I really don’t want to buy this theme to only find out that I will get “NOTE: You are viewing an inactive theme…” problem in the admin while trying to work with this theme! Is there any guarantee that this WILL NOT be the problem with this theme?

rascals

Hi, I’m sorry to hear you are currently having trouble. Strange, I never meet that error in the past. So far, none of our customers has not created ticket with this problem.

Does this theme support digital downloads (music, mp3) after successful purchase? When customer purchases music, how do they access it after it’s paid for ?

Thank you,

rascals

Hi, Theme is compatible with Woocommerce (best ecommerce platform for wordpress in my opinion), so there should not be a problem.

Please look: http://docs.woothemes.com/document/digitaldownloadable-product-handling/
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