597 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
karifi Purchased

I tried to install RevSlider plugin and it generated an error from Wordpress admin this is the second time. I uninstalled Wordpress and did a fresh install but I am still having the same problem: This is the error that was generated.

Plugin could not be activated because it triggered a fatal error.

Warning: session_start() [function.session-start]: SAFE MODE Restriction in effect. The script whose uid is 1001 is not allowed to access /tmp owned by uid 0 in /home/kaka4479/public_html/wp-content/plugins/revslider/revslider_admin.php on line 42

Fatal error: session_start() [function.session-start]: Failed to initialize storage module: files (path: ) in /home/kaka4479/public_html/wp-content/plugins/revslider/revslider_admin.php on line 42

Does it mean this plugin cannot be used? One reason I bought this was because of the features the slider offers. Please I need help to solve this

rascals

Strange, we never meet that error in the past, of course we will help you, but send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible.
Send us following data:

- Your problem/request
- Url to your installation
- Access data to your backend

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
team33 Purchased

Hi Rascal, I don’t know if you check your support system once in a while, but I just wanted to list the answer I got from your staff for request I have made:

“sorry, not supported” “Sorry but this template does not have such feature. ” ”...unfortunately there isn’t.” “Sorry but only way is to edit core file or just notify people to don’t use it.” “Currently it’s not possible” “Unfortunately this is not possible.”

It remind me somehow the call centers of big companies, where you never receive a proper answer but a lot of excuses from totally unexperienced people.

Sorry Rascal, your design is really great, but your technical support needs definitely a change…

Best

rascals

Dear Sir

Im not sure what do you expect from support staff when you buy some product. If you buy a car, will you expect free modifications to it?

We didn’t promised anywhere that we will make such modifications and still, we are helping our clients with customizing themes even if it goes beyond responsibility of support boundaries . Why some of your requests were rejected? Modifications you asked about would simply take to much time with rewriting the code and honestly, i don’t know a template developer who would help you in such cases – without getting extra payment from you.

I really hope this will help you to understand why sometimes we are simply not able to help, even if you expect it.

Default-user
team33 Purchased

Dear Rascal, I understand completely your point, but we are also customer by other developers and we get a totally different kind of support there.

You’re may right to say that when you buy a theme you won’t buy a free modification service, but some of my request where more concerned of the fact that this template has serious compatibility problems with industry standard plugins.

For example, I have found out that there isn’t ONE e-commerce plugin that work with Eprom! And your support staff confirmed that with “Sorry, can’t help you with this. Unfortunately e-commerce isn’t supported by Eprom Template”.

That’s like to buy a car and then you get to know that there is not one car stereo on the planet that fit on the dashboard…..

Still, very nice design ;)

  • Bought between 1 and 9 items
  • Greenland
  • Has been a member for 1-2 years

Hi,

I have qtranslate issues since I installed update 1.2.3.

The menus does not appear, anything I’m doing wrong?

Great theme!

rascals

Hi, Original qTranslate do not support custom text editors in WordPress, to fix this issue download our custom patch for qTranslate from http://d.pr/f/gBIc

Please read our FAQs:: http://rascalslabs.ticksy.com/faq/965

nipinitta

It worked perfectly before I updated, I had also installed custom qt addons :)

rascals

Hi, please send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible.
Send us following data:

- Your problem/request
- Url to your installation
- Access data to your backend

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Mexico
chajoe Purchased

Hi! is there a way to play and pause the audio from the player using the spacebar? Cheers.

rascals

Hi, It’s not possible to assign keystroke events to this player, sorry.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi, can this theme be used on a multi-site for a few websites?

rascals

Hi, single license bought can be used on only one website. More info about licensing on ThemeForest http://themeforest.net/licenses

  • Bought between 10 and 49 items
  • Estonia
  • Has been a member for 1-2 years

Hi.

1.Does this theme use PSD files, or is the color changing easy (example: I would like to have black and red. )

2. Basically I could have the http://themes.rascals.eu/eprom/dark/releases-3-columns/ page acting like a gallery also?

Ty

rascals

Hi,

1. Yes, we have PSD files provided with the theme and ability to customize theme colours via admin panel. Check our Theme Settings video tutorial http://www.youtube.com/watch?v=2RHMuy7Nlq4

2. You mean filter buttons in gallery page? Nope, at this moment template does not have this feature.

  • Bought between 10 and 49 items
  • Estonia
  • Has been a member for 1-2 years

Hi.

How could I make the page header a little bigger?

<section id=”page-header”> <hgroup>

</hgroup> </section>

Where should I write the size, to give it a little more height :) Maybe another file…

Ty

rascals

Hi, Of course we will help you, but send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible.
Send us following data:

- Your problem/request
- Url to your installation

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

My download button does not show up for audio tracks?

rascals

Hi,

Of course we will help you, but send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible.
Send us following data:

- Your problem/request
- Url to your installation

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi! I bought this theme yesterday (Saturday 7th September) ..One of the reason I bought it is because of the great design, but I now found out the slider you show in the promo template is not the same as the one you include in the purchase!! The slider you include is very simplistic, it does not do the features you are showing in your promotion!!...why is that?

rascals

Hi, The template contains two sliders Nivo Slider and Revo Slider, and both are available. Which slider do you mean?

Default-user

Hi Rascals! Which slider are you using in the promotion of the template in question? Is it Nivo or is it Revo? Or is it a different one? Because I went to Nivo own’s website, and they dont have any of the fancy features your templates shows!!

Default-user

And the only slider I saw when I installed the template is Nivo!!

rascals

You mean the intro page (where you select the color template)? It is a revo slider. Revo slider you need to install. Please watch the screencast called “Sliders”, there you have step by step instruction how to set the template and much more. It’s very simple and we believe that you can handle.

Unzip the file that you downloaded from ThemeForest. Then go to folder ”/Documentation” and click on “index.html”. On the left side menu, click on “Video manual”. On the right side you’ll see a table of contents video tutorials.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi How do I add a robots file to the mobile version of the site? I cannot find the mobile file structure anywhere…

rascals

Hi, please send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible.
Send us following data:

- Your problem/request
- Url to your installation

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I’m setting up the slider and am trying to do it like yours. I am able to add the one image yet I would like some text to roll in from the sides as well. Could you please advise?

I also have a twitter issue. I got my Consumer Secret and Token yet after I enter it, I keep getting a message stating that I do not have the Access Token? Thanks for the great program. It is a learning curve yet I think its very much worth it.

rascals

Hi, please send to us your question again through our support system http://rascalslabs.ticksy.com/. Enter the purchase code before you send a ticket. We will respond as fast as possible.
Send us following data:

- Your problem/request
- Url to your installation

Default-user

Thanks. I figured out my Slider question yet will send you a ticket for the Twitter issue.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do i change the font of the whole website

rascals

Checkout our video tutorial about managing fonts in the template http://youtu.be/2RHMuy7Nlq4

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
karifi Purchased

I have only one collection of pictures that i would love to place on the gallery page and I wish to make it take over the whole page but I dont know how to do it.

Secondly I dont like that date that appears under gallery.

Is there a way to remove the date

Default-user
karifi Purchased

Is it possible to point the gallery link directly to my pictures instead of going to gallery to click a thumbnail before getting the pictures and please how can I remove the date?

rascals

Hi, please make a ticket at http://rascalslabs.ticksy.com/

  • Exclusive Author
  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Dear rascals, great theme!! i have a couple of questions pls… i neet a theme for a web radio

1. can i put a radio player in the home page? you know a player that is good to use? 2. i need to have ads in the theme, can i do it somehow in your theme? is it possible? 3. i want to have a chta room , just need a plugin right? 4. inn the ads i want the preview plugin on mouse over like themeforest, i need a plugin too, right? 5. can you pls make the menu showing when you scroll down, i can do this with a plugin? (sticky menu)

Thanks in advanced, kind regards, xrisxal2000

rascals

Hi, thanks!

1. Our player supports linking to audio streams, if it’s that what you meant.

2. Template does not have built-in space for ads but you can use external plugin for that or simply add image with link via shortcode. It depends what type of add and where do you want to put it.

3. Yes you need a plugin however i can’t tell how it will work as we didn’t tested any of them.

4. Same here, we didn’t tested such plugin with our template. You would have to look at WP repository for working one.

5. Template does not have built-in that however we can help you with implementing it after purchase.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi am I able to use this theme on multiple sites or just one… Cause Im using this theme to build a site for my label. Then I want to reuse it again to build a site for my main artist but for some reason I keep getting a error message after I install the theme.

rascals

Hi, single license bought can be used on only one website. More info about licensing on ThemeForest http://themeforest.net/licenses Any problems with template can be reported at http://rascalslabs.ticksy.com/

  • Bought between 10 and 49 items
  • Estonia
  • Has been a member for 1-2 years

Hi.

How could we have a beautiful picture as a background? I can change only the background color in Theme settings.

Ty:)

rascals

Hello,

Please make a ticket at http://rascalslabs.ticksy.com/

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey, just wanted to say that I purchased this theme it is is really good. Lots of possibilities/customization options and awesome look.

Also, really good service from Rascals who were always quick and helpful with my questions.

rascals

Thank you :)

  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
  • United Kingdom

hey, great theme, Possible to use mp3 url or all songs need to be in the server?

rascals

Hello Yes, built in audio player supports streaming of audio files. Check our video tutorial about managing audio files in template http://www.youtube.com/watch?v=R5jgyyBuNfk

Default-user

hey i see the video, [img]http://prntscr.com/1ty4ue[/img] i mean if i can use streaming from another site mp3 url example: http://dl.soundowl.com/62yi.mp3 thanks for support, i’m really want to your theme but i want to be sure your theme suits me. thanks guy.

rascals

This video tutorial was recorded in previous version of template and later we’ve added an option to link to a file hosted on external server. I cannot answer however if our audio player will work with Soundowl because their site is currently broken – direct links to files and audio player are not working.

Default-user

I really want to purchase your theme I want to be sure I can embed links except for MP3 If you give me a positive answer I do I will purchase the theme.

thanks alot guy.

rascals

We’ve just tested Soundowl direct link and we can confirm it’s working.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I have a problem with the recent post in the home. The year does not colour orange.

Look:

http://i40.tinypic.com/x52p82.png
rascals

Hi, Please make a ticket at http://rascalslabs.ticksy.com/

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Where can I find the shortcodes for the theme? can you please give me the link.

rascals

Not sure what do you mean, all shortcodes are available in Shortcode Manager, just go to edit some post or page and look for blue button above the text editor. Additionally you should watch our video tutorials, in template documentation you will find links to them. Look for Video Manual chapter.

by
by
by
by
by
by