An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, rascals, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from rascals:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Just for the record: we provide theme assistance because we consider ourselves as proffesionals and not because it is required from Envato authors. We will do our best to answer all your questions and help you, but sometimes you have to be patient. Modifications and 3rd party plugins are not subject to support – sorry.

Before you ask.

Make sure that you have read documentation which was in theme package – it contains useful information on how to install and use the theme. You may be familiar with our FAQ section too.

Range of support.

Installation, customization or administration of WordPress itself are not a subject of support. We also do not provide support for any third party plugins or problems associated with using them with our themes. We focus on topics like installation and configuration of the theme, usage of theme features and potential bugs fix. We do not provide customization services. Support will not be provided when you want to modify the theme to suit your specific needs or when you want feature ‘X’ to be integrated with the theme.

Working Hours.

Rascals Labs office is located in Poland (EU) and our working hours are 8:00AM – 4:00PM (GMT +1) on workdays (Monday to Friday excluding public holidays).

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to create Homepage?

Watch a video tutorial:

http://youtu.be/QZxVam6VfXU

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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