An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by webunderdog

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from webunderdog:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Installation questions (please see help documentation first)
Item support does not include:
  • Customization services
  • Support for third party software and plug-ins

Frequently Asked Questions

Why are there duplicates on some of the modules using custom code?

It has come to our attention that in April 2014, some of the Flexi Custom Code modules are having trouble with multiple instances on the same page. While the single instance of this module extension works fine, you should unpublish or remove any other instances on the page. Given our template (padding and margins), it is recommended that you keep the ‘addthis’ position with the Flexi Custom Code published. If you have other instances throughout your site using the Flex Custom Code extension, we recommend that you replace these with the ‘Sourcerer’ extension for Joomla. Sourcerer works with an editor button to allow you to place simple code using a plugin brackets {source}code{/source}. It is very easy to install, setup and use. Sourcerer can also be used in content areas, whereas Flexi could not. This extension can be found here: http://bit.ly/1pPyCAM. We apologize for the inconvenience and will make the adjustments on the next update. If you need assistance or have any questions, please email us or send us a request through our ThemeForest profile.

I don’t have accents for some languages on my titles and headings…what do I do?

The is due to the font resource package that we used in the template for the KC Cufon Font Replacement Plugin. If you need a different resource package, download the font – the font for the titles and headings. Font information can be found in your help documentation. Next you’ll want to navigate here and generate a resource file that works for you. http://cufon.shoqolate.com/generate/

When you’ve downloaded the generated file, you must upload this to your server in the KC Cufon Font Replacement plugin. If you’ve used the same font, you can simply overwrite the existing font resource file. This will be in the plugins > system > kc_cufon > fonts. The class styles are managed in the KC Cufon Plugin in the Extensions > Plugin Manager.

My Twitter/Tweet module extension isn’t working or giving me an error…

Due to Twitter disabling the v1 API, the downloads for all Tweet Display Back releases prior to 3.0 are no longer available. You simply need to download the latest Tweet Display Back module and overwrite your existing version through the extension manager installer of your Joomla admin. You may find the latest release here: http://tinyurl.com/otg4vdf

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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