40 comments found

Hi there,

I am really enjoying your theme. I have a query though, if you would just help me out with that.

How do I create a blog page: normal and time line, because I cant find the blog option or blog template there.

I would really appreciate a revert. Its quite urgent.

My email id is:

khursheed.aalam.xpertsinfosoft@gmail.com

Thanks,

Khursheed

everislabs

Hello,

You can setup Blog layout on Theme Options > Blog Layout. We had send your custom page with timeline design.

Thank you.

Hi,

Really happy with this template so far but I have one problem. I can’t seem to set a custom theme color. It always uses one of the pre-defined colors. What am I doing wrong?

Kind regards

everislabs

Can you send me your site URL and admin information to everislabs@gmail.com. We will help you.

Thank you.

Default-user

I’ve sent you an email with details

everislabs

We had reply your email. Please check. Thank you.

Hi

I had a great theme for your site to be completed. But the problem occurred. I do not support IE8? site URL : http://mdskorea.homm7.gethompy.com/ It is very important for. Please suggest how to solve

everislabs

Hello,

Please send this request to everislabs@gmail.com. Thank you.

repeq Purchased

One more thing – main navigation has disappeared in iPad portrait view – no mobile menu either. what’s the @media fix? thanks

everislabs

Hello,

For quick fix, open header.php and find:

<a href=”#mobile-menu” class=”reponsive-menu visible-xs button pull-right color”><i class=”fa fa-bars”></i></a>

Replace with:

<a href=”#mobile-menu” class=”reponsive-menu visible-xs visible-sm button pull-right color”><i class=”fa fa-bars”></i></a>

Thank you and don’t forget rating us :)

Default-user
repeq Purchased

awesome thanks!

HI, document mode 8 Compatible Why do not answer e-mail

mail : multipress@naver.com

everislabs

We are trying fixed this issue and send you an email notifications when complete. Thank you.

aleoo77 Purchased

Hi,

I have written 3 emails but I never received a response. How do I get in touch with you?

thanks Alessandro

everislabs

Sorry for our delay. We’ll check our mailbox and reply you soon. Thank you.

Hi, I purchased the Erato theme but I was in another account (another of my clients) so the download is in HER account. I submitted a ticket to Envato support a week ago and haven’t heard anything.

Erato makes use of an API key, but I don’t want to use the API key from my client’s account. I want to (if possible) switch my purchase from her account to mine. Is that possible? Also, if not, does using my client’s API key have any negative effect? I have the purchase receipt and the license code. I just wish I could get an answer from someone so I can start using the theme. Thanks for any help!

everislabs

Hello,

Please waiting Envato Staff reply this ticket because we only help you about my item. The License key and another please contact Envato for more detail.

Thank you.

aleoo77 Purchased

hello

sorry for the insistence but I have not received any response.

can you help me please?

everislabs

Hi, Sorry we don’t received any email from you. Please resend and we will help you soon. Thank you.

aleoo77 Purchased

ok

done!

thanks

Whenever a place a google map link (in my case in Virginia) within a map element it displays an old google map of Manhattan, NY. Please explain.

everislabs

Please send us your page url to everislabs@gmail.com.

Thank you.

Default-user

Sent this morning. Also your internal instructions for setting up maps say “click link.” Google doesn’t have a simple link button. Instead I’m pressing settings then going to share and embed option.

Default-user

Awesome support. Thanks for fixing the maps with finesse. Much appreciated

Do the Font Awesome codes work with icons in Erato? Having difficulty on some code examples not working.

everislabs

Please send more detail about your problem to everislabs@gmail.com. Thank you.

Hello..

I have a question:

Why my site looked like this? www.fresh.co.id

Seems that 3 columns not working. Can you fix it ASAP?

everislabs

Hi, Please send your request to everislabs@gmail.com. Thank you.

Default-user

Thanks for your quick support.. it helped me alot!!

Hi, I sent an email about this but am posting here, too. The contact form on the Contact page of the Erato theme has disappeared. I don’t think I did anything except deleted 2 of the 3 accordion panels that had addresses in them (we only need one). When I went to view the page after making changes I saw that there was no contact form on the page.

How can I get it back?

everislabs

Hello, We had send you an email. Please check. Thank you.

Thanks. Found it. Sorry I had overlooked it.

Default-user

I noticed that there was no contact form field on the contact page (below the Contact Us title and the introductory text). I was able to add another row and insert one. I guess I must have somehow deleted this. I have a contact form now. Thank you.

I may have asked this before but I used the “Blog – Left Sidebar” page for my blog. However, when I view the page the heading reads “Homepage.”

I tried using a custom title, checked and unchecked the Show Page Heading and Show Page Title boxes, but I always see “Homepage” in the heading when I view the page. What can I do to make it read “Blog”?

everislabs

Please send your request to everislabs@gmail.com. Thank you.

The preview is not working.

everislabs

We had fixed demo issue. You can check again. Thank you.

I posted my 4th mail to you about your lovely theme. We have a problem with the portfolio part and you want our login information for the site but nothing happened. Hope this time you’ll help about the problem

Here is the website adress:

http://bercan.com.tr/ And you can both reply those mails: ckirkov@gmail.com mgokdelddr@gmail.com

Thanks for the sup

Have a good day

Default-user

17 days left and still no answers. 3 mails 1 comment from there and no solution. Congrats everislabs.

everislabs

Really sorry about this. We’ll progress your request now.

Default-user
danifae8 Purchased

3 mounts left and still no answer what must i do?

I’m getting some trouble because the Visual Composer is asking for a key. When I bought this theme was a complete theme.

How can you solve it?

It’s impossible to modify the texts in my website.

everislabs

You needn’t enter Visual Composer license key. You can modify any text you want in your website. If you have any issue and want to help, please go to http://everislabs.ticksy.com and create new ticket.

Hi,

I have a client who purchased erato theme. I am setting up blog for him but when i choose blog-left-sidebar it’s showing sidebar on right side can you please tell me how to fix it. http://192.185.25.196/~cajasfue/blog/blog-left-sidebar/
everislabs

Please send your site login information to support@everislabs.com. We’ll check and help you. Thank you.

CuteSprout

Thank you, Just sent an email

llight1 Purchased

Can you please send me an estimate of when my open tickets might be handled? It has been 5 days since I opened them and still don’t have a resolution. I need to get this site up for a client and your update has altered some of the standard features. Please let me know what I can do to escalate this ticket to priority. Warm regards, Lara

everislabs

Sorry for late. We’ll process your request now.

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