For product image I use the JqZoom of prestashop but not work.
I see the small image and not the zoom… why??
Hello, You can make a ticket and provide your info http://www.plazathemes.com/tickets/
We will check and help you.
I want to buy the theme, but it is translated in Italian? Even the forms of the cart and registration?
Hello, This theme can translate in Italian. You can use it for your website. Thanks !
Please 2 questions:
1. I can not translate my website in French. when I go to PosThemeOptions> Translate manager, I get this message “Warning, your PHP configuration limits the maximum number of fields in a form max_input_vars 2000.” Is this normal?
2. I wish to display a sub menu “Marks” in 2 columns. I can not find the solution, is it possible?
1. You can contact us. We will check and help you solve it http://www.plazathemes.com/tickets/
2. It is possible. We will change it for you
I have exactly the same problem of jojopaislies.
How did you do to have an alpha image for the foreground of the Banner sequence with a .jpg?? I never see that…
Hello, You need use png file for banner sequence. PNG supports transparent. JPG file display not perfect.
Thanks but like jojopaislies, the PNG doesn’t support transparent…Although I insert on with transparent, the image’s background is always white.
what do you want ? you can provide screenshots or more details.
Look http://hpics.li/a759305 – The foreground with logo “MERE MICHEL” should be transparent, it’s a PNG with transparent background. But in Erida theme, background is white. You know what I mean?
This is exactly the same problem with jojopaislies. http://www.paisleysdesignstudio.com/slider-image.html
hi, we have fixed this issue for you. You can check your ticket
No ticket about that…
we fixed it for you. You can check your website
Can upgrade to presta 1562 with no risk?
You can upgrade to prestashop 1562. If you have problem you can contact us. We will help you. You don’t worry
Will be available an upgrade of the theme to be compatible with the imminent release 1.6 of Prestashop (17 march)?
Hello, When prestashop release 1.6 we will update template compatible with 1.6. You don’t worry
Please purchase details on the subject says that the supurte for IE8, but when that browser access is with colors and different placements, is that so?
Sorry, we don’t understand. Could you provide more details ?
this theme has support for Internet Explorer 8? because when access by the browser, gets different colors and positioning, is that so? Sorry my english
see the image: http://uploaddeimagens.com.br/imagens/print-jpg--148
our theme supports IE 8. You can check our demo http://demo.posthemes.com/pos_erida/index.php
You can make a ticket http://www.plazathemes.com/tickets/ and provide details. We will help you solve it
Hi, Any news about Prestashop 1.6 compatibility update?
Hi, We’re updating and testing on Prestashop 1.6
on prestashop 188.8.131.52 not all works perfect (after upgrade from 1.5)
I have got some problem with left/right columns on category and product view, there are missing. Is this a bug ?
Hi, You can see document for upgrade prestashop “pos_config_theme_on_prestashop_1.6.pdf” in the latest package download.
yes, I did. Theme working fine but without columns on category/product view.course is set up to display columns as in manual. Before updating columns now display. Which table in the database is responsible for displaying the column?
When you ugraded prestashop 1.5 to 1.6 , it lost some columns
ok, Can I fix it myself quickly?
sorry, I reinstalled the project and it’s working now (somehow)
Hello. I’m interested into this theme.
I have a couple of questions:
1) in the demo it seems not possible to zoom the detail image in the product page while hovering with the mouse… is there a way to do it?
2) the overall theme is very “white”, while I would probably need a darker one… is it possible/easy to override it?
Thanks in advance.
Hello, 1. If you want use zoom image in the product page. We will change it for you. 2. It’s change color. You need we can help you change it. You don’t worry.
hi, in posmegamenu I see the option to enable additional module in the submenu, but after the election of any module that appears on the page does not appear on the menu. Please let me know how to enable this option
Hi, You can see document in the package download for create menu items
Hi, in megamenu, I can not see the products added to the main category (store), you know it can happen?
Hi Jose, You can make a ticket http://www.plazathemes.com/tickets/ We will check and help you fix it
I have a problem, I install your theme for 1.6. The Category block on the left column is invisible. I veridfied the hook, everything is perfect but the category block is invisible. What did I miss ?
Thank you for your answer – Great theme !!
An other question. How do I desactivate the block “New arrival” “on sale” and “bestseller” on the home page ? Thanks again
How can I increase the width of the logo ? thank you
1. You can see document in the package downloaded “pos_config_theme_on_prestashop_1.6.pdf” . 2. Login Admin: Modules > Modules > Product Tabs > Disable. 3. You can make a ticket http://www.plazathemes.com/tickets/ we will change it for you
Can I make the slider to a container width?
It’s too big for my shop.
When I make the window smaller, the background image is distorsioned.
or change the module. When I desactivate the module, it appears in vertical images.
If you want change with of slider. You can contact us and provide more details. We will help you change it. http://www.plazathemes.com/tickets/
Hello, previously I install your theme on v184.108.40.206 and everything works fine. When I upgraded my prestashop to v1.6, I did a clean install (which I deleted all of your theme and related module and install from scratch). Now most for parts it still looks great except for one. When you click into any of the product and goes into the product page, the price stated there will be $0.00.
There is no problem on the main page or the category page, it is only when user enters into that product page the price will be 0.
I am not 100% sure that this could be due to the theme, but when I change to other themes, the price is displayed correctly.
Therefore I sincerely hope you can help me to look into this, as I will be starting the shop real soon. You can have a look at:
PS: Frankly I like many of your themes, like Auriga, corau.. if only I can merge the best of these themes together and my big regret is to upgrade to prestashop v1.6…. giving me some many problems…
Thanx in advance.
You can make a ticket http://www.plazathemes.com/tickets . We will check and help you fix it
Hi, I have tried to create and submit a ticket, but it generates a #XXXXXX as the ticket number. When I tried to login with my email and the #XXXXXX ticket ID, it returns an invalid login prompt. Please let me know if you have received the ticket. Thanks
After you make a ticket. You can check your email and get id login your ticket .
Am I able to do that because so far the submenu works only for product categories but not for CMS pages.
Appreciate your advise on this, thanks.
Hi, You can check and follow your ticket. We will help you.
Hi, I would like praise the efficiency of the author who made this theme. Previously I had a problem which I posted here, within hours they replied and assist to help to rectify the problem. One day later I made another feedback to them about another problem, and again they responded and fixed on the same day.
For those who are looking for a nice theme to purchase for your website, I would definitely recommend this, or any of the themes by “Plaza-Theme”, like Pos Auriga, Pos Corau etc. Not only they are nice, but most importantly is their good support if you encounter problems.
This is the real experience I’ve encountered, and I am not affiliated with them in any way.
Thank you for the nice theme, and keep up the good work!!
Thank you so much !
Hi, regarding “Featured products with slider on the homepage” module there is still a minor bug, with weird words beside the add to cart button, and pictures for first few products. I’ve submitted a new ticket, and post it under the existing number #751202. Hope you can help me thanks.
My website: www.filliesinspo.com
Thanks again for the prompt action!! Within few minutes you have helped to fix it!! Thanks so much!!
Hi, sorry it’s me again. I just wanna ask, in your demo, when the cursor is over the megamenu “Men”, not only did the sub-menu is shown, but one of the static block “Alexandar McQueen” and “Dolce & Gabbana” appears as well. How did you enable that? I’ve enabled that page and set the hook position as “top” but still unable to show them. Can you teach me how do I do that?
Hi, You can check your tickets. We have fixed it for you.
I have a problem with user registration. When I write the email, appears an error message. In default theme it’s ok. I’m using 220.127.116.11. Thanks!
Hi, We support via ticket. You can make a ticket http://www.plazathemes.com/tickets/. We will check and help you solve it
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