31 comments found

oleyva Purchased

Great template, I love it! But do you have any idea why the design gets so messed up when sent to an outlook.com/hotmail.com account?

RocketWay

Hi oleyva,

it shouldn’t be ‘messed up’, probably there’s a reason for it, can you please mail us your html file so we can check it for you? info[at]rocketway.net

Cheers,
RocketWay

Does this work with Apple Mail? How do you insert it into the email?

RocketWay

Hi JohnAbernathy,

yes it’s compatible with Apple Mail, the easiest way to insert it into the mail is to open your email design in your Safari browser and hit cmd+I, your newsletter will open in your mail now. Important! Be sure all images are hosted somewhere and not local.

I just installed directmacmail and tested it, it looks great so, yes, it’s compatible! :)

Cheers,
Steve
RocketWay

Default-user

Is there a command in Firefox or Safari that does this?

RocketWay

Yes for Safari it’s: cmd+I like i mentioned in my first response :)

Cheers,
Steve

Hi,

Thinking about buying your great template but just would like to know if you can help me customize it a bit ? For example, I might want to remove the “Read More” button below AWESOME, or some social logos from footer, can we do such thing after I buy it ?? Thanks, Mallory

Default-user

Ok I found out that we can remove the button, however will I be able to make the button background transparent instead of colorful ? Can I also edit the text size inside it ? I know a bit of coding but might need just a bit of help… :)

RocketWay

mallorykite,

We replied your email :)

Cheers,
RocketWay

Hellos,

Loves this template.

Question:

What is the pixel size for the following images:

1. The top header 2. The images of ‘Joe Jos’ and ‘Clos Doe’ 3. The image of the country road.

I have been trying images of various pixels and each time the image appears fuzzy, so thought to ask before I buy.

Thanks for the answers and this awesome template !

N.

RocketWay

Hi Noel,

Thank you for your purchase. We just replied your email :)

To answer your questions:
1. 2000px width X 1000px height.
2. 60px X 60px
3. 60px X 60px

Cheers,
Sebastian

Gizan86 Purchased

Hi, purchased the template but wondering whether I can also make this template into a box template.. any idea? thanks

RocketWay

Hi Gizan,

Thank you for your purchase.
Drop us an email with your HTML file to: support[at]rocketway.net and we like to make it boxed one single time without any charge.

Cheers,
Sebastian

Hey, in the template builder, the Mail is boxed, but what I get out is full width. Why can’t I change it?

Also it’s a problem when having created a special template for 2 hours and clicked on a link by accident: Everything is lost!! :-(

Can you implement an export / import tool so we can save our work and end it later? That’s very very important…

RocketWay

Hi zaehlpixel,

Thank you for your purchase.
What you see is the Themebuilder layout, all our designs are full width.

Our item description says:

- Features

A link to our ThemeBuilder
Export to desktop
Change background image / patterns
Drag & Drop modules
Duplicate or hide modules
Unlimited Structures and Colours
Full Width Design
Clean Commented Code
PSD Photoshop File included
Documentation

We’re working on a save function, for now you can use an email platform were you can save your work like MailChimp for example.

Cheers,
RocketWay

Hi! I love the cleam look of your template and thinking about purchasing it for creating my newsletters. I have some questions I hope you can answer me upfront.
  • Can I choose my own font ‘courier new’? It’s not in the live demo, but this is the font I use for my company.
  • Do I have to store the pictures somewhere in order to paste them into the newsletter? I see I have to give an URL, can’t I upload images? Maybe after I uploaded the template in Mailchimp (can I edit the template there?).
  • What’s the max width of the template? So it would be best for all email clients and devices?

Thanks for your time :)

RocketWay

Hi lovelingsnl,

Thank you for your interest.
- Yes this is possible but you need to change the Proxima Nova font with your custom font in the HTML code.
- You can store the images on your FTP server and enter this URL to change the images in our Themebuilder. If you don’t have a FTP server you can upload the images through the MailChimp system from your desktop.
- It’s a full width design and it’s compatible on all email clients although Outlook doesn’t support background images. In their system you’ll see a solid background colour.

Please email us to: support[at]rocketway.net if you have any further questions.

Cheers,
RocketWay

If you have a heading in the menu, how do you make it scroll down to where you want when you click on it?

RocketWay

Hi,

Thank you for your purchase. If you want to add anchors in an Email template you need to have some experience with HTML. Be aware that this isn’t supported by various email clients. Maybe this link will help you out: http://blog.mailermailer.com/tips-resources/anchor-tags-html-emails

Cheers,
RocketWay

I love the templates, however, I am a non-tech person… will it be easy enough to learn?

RocketWay

Hi misslegare,

Thank you for your purchase.
We just replied your email.

Cheers,
Sebastian

Hello,

I’m just about to purchase this theme but I have a couple of questions first.

-Is this compatible with Joomla ACYMailing?
-Is there a save function or would it be best to save it in Joomla?
-Is there a way to make it a boxed theme? I can edit the HTML if you provide instructions

Thank you!

RocketWay

Hi okayquitmadstop,

Thank you for your interest.
If Joomla ACYMailing support valid HTML then you should be save. At the moment there’s no save function in our Themebuilder.
If you send me your exported HTML file I will make it boxed as a one off.

Cheers,
Sebastian

xZAREx Purchased

Hey,

I have this weird problem. On Mailchimp the mail gets cropped at the bottom when it gets to phone version (Even when I toggle the view on a desktop). Like there is somehow a fixed height or something.

What should I do to fix this?

Thanks!

RocketWay

Hi xZAREx,

Thank you for purchasing Escape.
Are you able to send us your HTML file + some screenshots to: support[at]rocketway.net so we can dive into the code and help you fixing it.

Cheers,
Sebastian

Default-user
xZAREx Purchased

Thank you for replying so fast!

I tested out some other newsletters I’m subscribed to and I see the same pattern. So I guess there’s no problem on your side. :)

Thank you again for getting back to me so fast!

RocketWay

Please send us an email so we can support you further :)

Cheers!

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