113 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello.

I noticed that the “Product Short Description” will not allow any styles. U can add them in the text editor… but the styles do not show up on the webpages. Where u aware of that?

ProspektDesign

Hello Chuck,

thanks for you observation. It was fixed in 1.1.3 but those updates are very slowly approved by Envato. Hopefully it will see light of day in coming hours. For the quick fix you can add strong{font-weight: 700;} in style.css.

Best regards, Prospektdesign.

  • United States
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items

Any assistance on how the social media links at bottom footer was added as it’s not in the documentation nor the widgets. I’d like to recreate the same widget look as the demo version.

ProspektDesign

Answer sent via e-mail.

  • United States
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items

Any idea when the Contact Us page will be updated and released so that we can edit that page?

ProspektDesign

Answer sent via e-mail.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello.

I am experimenting with a different background image to replace orange on the demo site. .main-color { background-image: url(”../images/bg-orange.jpg”); background-position: center center; background-repeat: no-repeat; color: #FFFFFF; } The image that I choose has much more detail within it, therefore it displays very blurry due to Retina technology. Please offer me suggestion on this issue. If I was to double the size of the image…. would it shrink it down to its normal size automatically, or are there some additional css or Java Script i need to include as well to maintain clarity?

Default-user

Hello. Please disregard, I figured out a solution.

ProspektDesign

No problem ;)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hello Prospekt,

There are a couple things that I’m curious about. Is it all possible to scale down product tiles in the shop, for instance by default, its 3 products wide on PC and 1 on Mobile. Perhaps have an option to display 4 or 5 wide? And perhaps a mobile setting, change it to 2 wide.

I am updated to 1.1.3 and am trying to set the sidebar to the left permanently but having trouble. The setting is on “left” and even the main shop page setting wont let me select “left” under layout. Its displayed but wont let me select it.

I also tried to use the youtube shortcode in the footer with no success :( And lastly, is it possible to get more mobile options, such as adding a search bar or possibly a shortcode for wrapping objects to be hidden on mobile like your slider?

Thanks

Default-user

Would also like to change the Blue and Orange colors in the cart preview up top. Also “Menu” on Mobile doesn’t seem to display correctly and also interferes with the store directory that is displayed. Would it be possible to customize a menu button and place it above the site directory?

Default-user

Sorry to bombard you with all of this, but I also cannot get Footer #7 and Footer #8 to go side by side, only stack vertically. I tried adding 2 footers to either 7 or 8 but still nothing.

ProspektDesign

Dear Jim,

we’re checking those issues atm. As soon as we have more info will share with you.

Best regards, ProspektDesign.

ProspektDesign

Hello Jim,

v1.1.4 is being uploaded atm (will be available for download in next few hours). It should solve your issues. In case we missed something please be free to contact us again.

Take care, ProspektDesign.

Default-user

Ok Thanks

Default-user

Hey Prospekt,

Installed v1.1.4 and noticed right off the bat:

1. When using only 2 footer widgets, they still do not align side by side like in your demo. 2. The Youtube Shortcode does not work in “Home Footer Text” box 3. The Menu button still overlaps the site directory displayed on mobile 4. On Mobile, my homepage can scroll a lot to the right with no content present.

Separately, How can I get my product thumbnails to be perfectly sharp, as in what dimensions would be best to change to?

ProspektDesign

Hello Jim,

1. Could you please send us more info on browser,resolution,system, url, or even screenshot of that part since we cant reproduce that mistake.

2. We never intended to have shortcodes there but we will add them in 1.1.5 in next few days. Meanwhile you can quickfix it by making changes in /wp-content/themes/essential/page-home.php You need to change <?php echo thm_get_option(‘thm_home-footer-text’) ?> with <?php echo do_shortcode( stripslashes(thm_get_option(‘thm_home-footer-text’))) ?>

3. Same as 1. we need more info to reproduce it. Screenshot would be perfect.

4. This seems to be corelated with 1. so by fixing 1. will be also corrected.

5. Best dimensions: Catalog Images:430×430 Single Product Image: 960×960 Product Thumbnails: 180×180

Regards, ProspektDesign.

Default-user

1. v1.1.5 seems to have fixed the Directory overlapping on Mobile but I no longer have my custom logo, only the site name and tagline are shown. (Screenshots below)

2. For my problems on PC, I’m using the current Mozilla Firefox on Windows Vista Business at 1280×960 px. No matter where I place each footers contents (Widget 5,6,7 or 8) they will not sit side by side, like shown in your demo.

https://www.letsthrowlights.com/wp-content/uploads/2013/10/footer-alignment-problem.jpg

3. On mobile, I currently have the default slider in use but haven’t really changed anything. I still get this type of error:

https://www.letsthrowlights.com/wp-content/uploads/2013/10/Screenshot_2013-10-28-14-16-23.png

4. I haven’t looked too closely at the color settings for this, but is it possible to match the menu text color with the white “menu” that’s displayed? (Menu looks much nicer by the way)

https://www.letsthrowlights.com/wp-content/uploads/2013/10/Screenshot_2013-10-28-14-17-14.png

5. Is it possible to change the settings, like size or alignment for youtube shortcode use?

6. Is it possible to turn off hover animation on categories and products in the catalog? I would really like to keep the animation ONLY if someone were to physically click the ”+” option in the bottom right hand corner. The animation creates a “laggy” effect on PC and mobile overall and I would like to cut that out please.

And Thank you for letting me know the appropriate image sizes, everything looks so nice and crisp now :)

Default-user

Also, did not see an option to add/change the favicon in this theme.

ProspektDesign

Answer sent on mail.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

This is just a observation, no biggy… But the new theme still says 1.0 on the theme page in wordpress. (rather than Version 1.1.3)

I know you guys will be doing plenty of updates, so it might be helpful to title the correct version on each upload.

Just a suggestion. :)

ProspektDesign

Hey Chuck,

suggestion accepted, will be seen in 1.1.4 ;)

Regards, ProspektDesign

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Ok, I am confused.

I totally understand how to set up the “simple slider”, however the default slider has me baffled. Actually, I do understand how to make the default slider show products in specific categories. However, I am interested having my home page display slides that link to specific categories on my website. Actually, it would be nice to have a slider that linked to both specific categories AND specific products.

Could you please give me quick tutorial on that? Ur documentation mentions “a custom slider” (slides > add slide). However, it never really explains how to use that. It sounds like it might be my solution, however I can not figure it out.

Please advise. Thanks again.

Default-user

This is my wish… Im not sure this is possible. I would like to upload my own pictures for certain slides, rather than using the default “product photos” or “category photo” ect. I was under the impression that a “custom slider” option would be my solution. But mabey not.

ProspektDesign

Hello Chuck,

please check FAQ section, we have added new entry “How can I add custom slide to default slider?” link for faq http://essential.prospekt-solutions.com/documentation/index.html#faq

Best regards, ProspektDesign.

Default-user

Perfect!

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
alihoco Purchased

Hello, I just installed the theme using the simple zip folder and there doesn’t seem to be anywhere to add the products? Am i missing something or do i need to install some other files as well?

Thanks for you help

ProspektDesign

Hello Alihoco,

you also need to instal woocommerce plugin found at http://wordpress.org/plugins/woocommerce/

Best regards, ProspektDesign.

Default-user
alihoco Purchased

ok thanks. is there anything else i should install to make it work like the demo?

Default-user
alihoco Purchased

found another problem now but i am not sure if it is my site, the theme or the woocommerce plugin. Everything looks fine, but when i try to ‘add product’ it takes me to this url which fails to load: /wp-admin/post-new.php?post_type=product

Do you think that this this an issue with the theme or the plugin? I have uninstalled and reinstalled woocommerce but am getting the same issue?

ProspektDesign

Hello Alihoco,

this sound like plugin issue. Please check your system status page ( WooCommerce > System Status) WooCommerce 2.0+ requires WordPress 3.5+.

Best regards, ProspektDesign.

  • Has been a member for 0-1 years

Hello, is It available an Italian translation ? Thanks

ProspektDesign
Hello Palermo fan :) you can use translation file for any language. Quick guide can be found here: http://www.presscoders.com/2012/11/how-to-translate-your-wordpress-theme-into-any-language/

Best regards, ProspektDesign.

Default-user

thanks for your suggestion. I will buy the theme now. Forza Palermo !!!

  • United States
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items

Hey ProspektDesign,

We’ve had several customers make complaints that they had issues when viewing our website with Internet Explorer. Most are running version 10 and was wondering if anyone was having the same issues or is there a possible fix or setup issue? site to view is www.firewoodatl.com

ProspektDesign

Hi there,

can you please provide us some more details since we checked with IE10 and everything seems OK. Also when we wanted to run few more test we encountered “Bandwidth Limit Exceeded” for www.firewoodatl.com.

Regards, ProspektDesign.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Is there any possible way to keep the default slider images flush to the right side of its container (da-slider .boxed { max-width: 940px;} )?

The images hang over the right side of the box. It seems to be doing it on your demo sight as well.

I like to keep everything within the 940 pixels. It keeps things tight with the design.

Check the link below for more clarity. Notice how the images hang over the right side of the box. Thanks again.

http://theartgiftshop.com/img/shot3.jpg http://theartgiftshop.com/img/shot2.jpg http://theartgiftshop.com/img/shot1.jpg
Default-user

fyi…Im using the default custom slider. (sides > add slide)

ProspektDesign

Hi Chuck,

this issue will be corrected in 1.1.4 and available for download during today.

Best regards, ProspektDesign.

ProspektDesign

Hey Chuck,

can you please contact me via mail support since I have part of code to send you which will I belive help.

Best regards, ProspektDesign.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

fyi…Im using the default custom slider. (sides > add slide)

ProspektDesign

Hi Chuck,

this issue will be corrected in 1.1.4 and available for download during today.

Best regards, ProspektDesign.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I believe I have found another substantial bug. The price display or the image display does not change when you select different variations of a product. I have experimented with a few products with variations. These variations all have different prices and pictures associated with them. When selecting the different variations from the product page pull down menu…. the price just says “From:” and the image just remains the same.

Please advise. Actually, this is pretty important, I can’t move forward until this gets resolved.

Thanks again.

Default-user

Ok, please disregard the above issue with the picture not changing, I found the fix. However, the price issue (not changing) is still relevant.

Thanks again.

Default-user

fyi… if all the variation prices are the same, the price shows up. But if the variation prices differ, all that shows is “From:”. This does does not change, regardless of what variation is selected on the product page.

ProspektDesign

Hi Chuck,

this issue will be corrected in 1.1.4 and available for download during today.

Best regards, ProspektDesign.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States
marius7 Purchased

How do I update my theme? I see there has been various updates since I purchased it.

THanks

ProspektDesign

Hello Marius,

You can update your theme manually by replacing the existing theme folder with the new version. Delete and replace rather than overwrite the original theme folder either from your dashboard, or by accessing your site via FTP.

Please note: Deleting your existing theme folder will also* delete any customizations* you have made to your theme files. If you have customized your theme files, you will need to re-apply these changes. There is no way around this. You will need to update both themes (parent theme & child theme), then check that your theme options settings are still correct.

Create a Child Theme to Keep Your Customizations Separate

We recommend creating a child theme, which lets you use the parent theme for most of your design and functionality, but lets you customize it the way you like it. Because a child theme is separate from the parent, you will not lose anything if you update the parent theme. Here is tutorial for creating child theme http://www.hongkiat.com/blog/wordpress-child-themes-dev/

Best regards, ProspektDesign.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Please check your email. I just sent you a question inquiry about some customization.

Thanks again.

ProspektDesign

Answer sent via mail.

Default-user

OMG!!! you guys are AWSOME!!! Thank you so much, this is this is the best customer support I have every received since using ThemeForest. Really, thankyou for the response, I has made my life easier in ways you wound not believe!

Default-user

How do I rate??

ProspektDesign

We were glad we could help :)

You can rate us by selecting desired number of stars under you downloads tab.

Best regards, ProspektDesign.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Looks good… A couple of questions. For the MegaMenu, if I have more than just 1 at a time, mousing over 1 opens both and freezes the other in place. Mousing over the frozen one freezes them both in place. Can you please provide a fix? Thanks!

brandoncarr

Also, where can I find the dummy content? Maybe I’m missing it, but I don’t see it in the files anywhere.

Thanks!

ProspektDesign

Hello Brandon,

1. It will be corrected in 1.1.5. meanwhile you can apply quickfix in file wp-content/themes/essential/js/custom.js find curentSubMenu = $(’.megamenu > ul’); and replace with curentSubMenu = $(this).children(‘ul’);

2. You can find dummy content here wp-content/plugins/woocommerce/dummy_data.xml

Best regards, ProspektDesign.

brandoncarr

Hell, thanks for the reply. I’m actually not looking for dummy content for WooCommerce…I’m looking for the dummy content for the template. The background image where the watch goes does not function properly… No image displays. Can you just export your demo’s .xml and send it to me? You make it seem like your theme comes with dummy content, when in reality, the dummy content is coming from WooCommerce. Can you export your themes dummy content, please? Thank you sir!

brandoncarr

Also, the code above that you gave me for the megamenu justifies the menu all the way right. Thanks.

brandoncarr

Also, your featured items, New Items, Best Sellers, etc… On the demo, they’re tabbed, and nice.. On the purchased site they’re just thrown on the homepage with no order whatsoever, and seemingly no way to arrange them into tabs, or even arrange them at all. Can you please explain how to make your template look like your demo, because I’m not fully convinced it can out of the box. Thanks.

brandoncarr

Okay, so, figured out the tabs, but they still do not work. They link to #, which just jumps back to the top of the page, and doesn’t change the tab. Also, no matter what number I change the sale products or featured products, etc tab number to, it only displays 3 on the tabs. I also am still unable to get the slider to function… It’s setup according to your documentation, but no functionality… I’m sorry, but your theme is far too buggy. This is becoming increasingly difficult to use.

brandoncarr

So messed up… http://cheekachic.com/ At this point, I would really appreciate a refund if you can’t help make your theme actually work.

ProspektDesign

Hello Brandon,

1. We can send you .xml but you need to provide mail address.
2.Megamenu quickfix is here: wp-content/themes/essential/js/custom.js find var diff = $('.inner').outerWidth() - (left + curentSubMenu.outerWidth()); replace with
var diff = ($('.inner').outerWidth() + $('.inner').offset().left) - (left + curentSubMenu.outerWidth());

3.Use tabs checkbox if you want to have products displayed in tabs
Essential options-> home page -> Use tabs
4.your javascript is not working, please pay attention on correct symbols:
curentSubMenu = $(’.megamenu > ul’); you need:
curentSubMenu = $('.megamenu > ul');
If you provide us login info we can fix this for you.
PS. don’t worry we will help you to make this work
Best regards, ProspektDesign.

brandoncarr
brandonecarr@gmail.com If you send me the email with the .xml file, I will send you login credentials. Thanks so much, I appreciate it!
ProspektDesign

You will receive files in a few minutes.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
mb1002 Purchased

Hello, I installed a completely fresh wordpress install & woocommerce as well as your theme. On the productpage the images do not outline ok. the image is on top of the producttext. How can I fix this? Thank you so much!

ProspektDesign

Hello mb1002,

we are trying to reproduce this but having problems with it. Could you please send us more info: browser, OS, url, screenshot. YOu can also use our support mail address.

Best regards, ProspektDesign.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello. Is there anyway to prevent the background from moving on the default slider? I would prefer a stationary background like the “Simple slider”) I tried > homepage > Number of pixels for background increment = 0. This did not seem to work.

Thanks again.

ProspektDesign

Dear Chuck,

in file wp-content/themes/essential/admin/content-slider/essential-content-slider.php find $essential_slider_settings[$prefix.'slider-bgincrement'] : '100' and replace with $essential_slider_settings[$prefix.'slider-bgincrement'] : '0'

Best regards, ProspektDesign.

Default-user

Thank You.

This new code seems to fix the background in place only “after the first click” of one of the “navigation dots”. Let me explain…. When my web page is initially loaded, the background is fixed and in the correct position. After the first click of the navigation dots… the background shifts to the left. After that initial shift… the background stays stationary (fixed), regardless of any additional clicks of the navigation dots.

I hope I was clear…. Thanks again.

Default-user

Basically Im using a watermark that is required to stay fixed regardless of any slide changes.

ProspektDesign

Hi Chuck,

hmmm…seems like we can’t reproduce the bug, all seems fine. Could you please send us screenshot of slider settings.

In case you wanna use only watermark you can do it in class by defining bg image in css .da-slider .boxed { background:;}

Best regards, ProspektDesign.

  • Has been a member for 0-1 years

Beautiful, clean theme. The layout is perfect for an ecommerce client I have.

ProspektDesign

Thank you DataOneMedia,

and just to mention we have a great support team in case you run into any problems.

Best regards, ProspektDesign.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
pbojan Purchased

Hi, can you help me find the demo file please, i cant seem to find it anywhere in the folders.

Default-user
pbojan Purchased

I dont need the woocommerce xml, i need the demo content for the template as you advertise it please. Send the file to pantevski@gmail.com

ProspektDesign

Answer with file sent via provided mail address.

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