827 comments found

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Hello, I have a doubt. What is the difference between demo and import theme options? Can I merge options from more than one demo? How do I know which of the demos I?

plusquare

When you import it as a ‘demo’, you will also import all dummy content that you see in the demos here on TF (e.g. images). If you only import the ‘options’, you will import style settings only, like colors and template customizer settings.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi there! I bought essenza – amazing theme. Unfortunately it turns out to run very slow and buggy on my server. Any ideas or suggestions?

Best Martin bauenimbestand.at

plusquare

Hi, not slow on my end, which browser are you using? Do you have gzip compression enabled on your server?

Regards

Default-user

Hi! Thanks for your reply! The problem is that whenever you google our site: bauenimbestand.at and you follow the link, the first time you reach the website (with empty browser cache) you will end up on the starting page!

check http://tools.pingdom.com/ there seems to be a problem with the java script!

Default-user

the same problem also on your site

Test http://essenza.plusquare.pt/creative/ on http://tools.pingdom.com/

plusquare

Got me 66/100, this is not that bad being that is has several images to load no?

Regards

Default-user

True! But check the log on pingdom! The theme does not load /jquery.easing.1.3.js and several other java scripts and then kicks back to the startpage! Therefore backlinks to the site always end on the startpage! Regards

Default-user

Hi! Simple test to see the bug of this template! Empty your browser cache and try to enter a subpage like: http://essenza.plusquare.pt/creative/portfolio/attractor/ The first time it directs you back to the starting page, second time it works! This happens with all pages! Very annoying for every visitor of your homepage! Can you find a quick fix? Best.

plusquare

Indeed an annoying bug that has us spooked for a while. Thank you very much for the info, we’ll see whether it can be fixed in the next update.

Default-user

Sorry! You are telling us that the theme is NOT WORKING PROPERLY and you might fix this next year? I guess this is not a simple bug, it basically means the THEME DOES NOT FUNCTION AT ALL? Right?

Again, I love the design and everything but back links are crucial to end at the desired page and not being forwarded to the frontpage! I guess there is a small mistype somewhere?

Hope you can fix this ASAP

plusquare

Hi, no need to disrespect our work. As we said we have that on top priority for the next update :)

Also the theme functions, no need to be so drastic, just has this redirect issue sometimes, quite annoying i know but we’re investigating it

Regards and thanks for your patience

Default-user

Hi! I do respect your work – bought it and installed it - I do think it is one of the best theme for wordpress I ever saw! And I am not drastic! Just to be very clear!

This is not a minor bug or a “redirect sometimes”: EVERY new client coming to your website ends up on the front page and not on the page he was looking for.

I would only ask you to quickly see throu your code – maybe you find a quick solution.

Thanks again for this wonderful piece of design! Regards Martin

plusquare

Hi Martin,

We appreciate the kind words :)

I’ll try to investigate it this weekend and maybe make a pre update with this fix

Regards

Default-user

Great Excellent design, great support!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
eierund Purchased

Hi guys,

I just discovered a nasty bug of Essenza running on iPad. When you visit my website (http://spotbotmedia.com/) on iPad and click on any links from either the menu bar or the any of the pages the destination page will not load. It will display with weird little smiley face instead:

Only after you press the “reload” button in safari will the requested page load successfully. I have never noticed this behavior before. I recently upgraded to the latest Wordpress after getting the go ahead from your guys that’d Essenza is fully compatible.

Hoping there can be a quick fix for this problem.

Thanks!

Default-user
eierund Purchased

Here is the image again:

plusquare

Hi eierund. Not sure how you got this result, but it’s not an iPad bug. We tested it thousands of times on an iPad, and would’ve had a lot more customers screaming here if it happens always. Therefore, I want to ask you to create a ticket on http://plusquare.ticksy.com for us to have a look what’s wrong.

Default-user
eierund Purchased

Hi,

I will file a bug report but have already found the culprit. This problem occurs if you have the WordPress Jetpack plugin installed, configured, and activated to track your visitors. Apparently the smiley face is part of the tracking code and messes with the Essenza theme. If you go into the tracking configuration and disable the smiley face it completely breaks essenza loading on iPad. The only solution seems to be to deactivate jetpack completely.

I suggest you guys test this out on your end as well since Jetpack comes pre-installed with new word press installations. You will have to configure Jetpack with your wordpress account settings before this problem occurs.

Please let me know if you have any questions!

Default-user
eierund Purchased

This website helped me find out what was going on: http://www.ironion.com/how-to-remove-the-smiley-face-on-wordpress/

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

I did not understand how I have to install the update without deleting my previous customization of your theme. Every time I load the update, I reset the style.css file and I have to start all over again. How can I do? Tnx

surgelata

For the umpteenth time I downloaded and updated to the latest version. Uploaded on ftp I reset all the previous parameters and I have to do all over again.

surgelata

I would like to know the procedure to update the version WITHOUT LOSING ANY CUSTOMIZATION.

plusquare

Your options should maintain as updating the files don’t mess up with nothing on your database so your options are all there. Maybe only updating from version 1 to 2 could cause some problems.

When you’ve uploaded did you go to the template customizer and your options had changed?

Regards

  • Has been a member for 0-1 years

If I put a gallery on a page other than the root (/), no image found. Ex: http://www.website.com/page/pagewithgallery How can make a lightbox?

plusquare

Can you please create a support ticket on http://plusquare.ticksy.com? Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, is there a way to show a image when click on a image button which has been linked to a image url, since I’ve test it, but failed, it just shows the raw code from the image file( i guess )

plusquare

Not really sure what you’re trying to achieve. Do you want an image button to open in the light box?

Default-user

yes, i want to display a image in the light box through image button.

plusquare

I’m afraid it is not possible, a flaw on it, will add the option for next version :)

Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Netherlands

Hi plusquare, I know you will be releasing an update soon with some fixes but can you also take the redirect issue within that update (and setting a slider as homepage redirect to slider issue)? I use landingpages for SEO and when people are visiting those pages they will be redirected to the homepage :(

Thanks!

plusquare

Hi, we do have that one on the list as priority for next update :)

Regards

mediaindustries

Hi plusquare! Any idea when the new update will be launchd? Thanks!

plusquare

Hi,

It shouldnt’ be later than mid february. So in about two weeks

Regards

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
solvap Purchased

Could you please send me the file to disable AJAX loading? Thanks

plusquare

Hi, create a ticket in our support system, we’ll send it as soon as possible. Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! I have installed the theme. Is it safe to update my WP installation to 3.8?

Thank you!

plusquare

Hi, yes essential is compatible with wp 3.8

Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! Thank you for a great theme! I have big problems with opening PDFs from the site. The browser hangs and sometimes crashes.

Clicking a link to a pdf makes the site hang.

Pasting the url in the link into the address bar works.

Can you check it out?

http://mdrogseth.com/portfolio-pdf/
plusquare

Can you create a support ticket for this on http://plusquare.ticksy.com? Thanks!

Default-user

ok thanks. Added a ticket here,.. http://plusquare.ticksy.com/ticket/142043

plusquare

Thanks we’ll review it as soon as possible :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United Kingdom

Hi there,

None of my lightboxes are working in the galleries, whether I use a gallery page or the Wordpress gallery within a page.

I’m just getting the spinning circle of doom!!! :O

The link is http://www.mastercraftbuildingservices.co.uk/loft-conversions-and-extensions/

Many thanks,

SW

plusquare

Hi,

This image for example: http://www.mastercraftbuildingservices.co.uk/wp-content/uploads/2013/12/Bon-Accord.jpg

Doesn’t exist, not sure what you’re doing wrong though, can you create a ticket in our support system so we can try to send you a fix?

Regards

SomethingWonderful

It was in the media files, I’m not sure why the gallery didn’t point to it properly.

Even now I am still having the same problems with “Images Gallery” module, the “Wordpress image gallery” or the “Gallery Page” Option in the templates.

I did submit a ticket about the same time as this was originally posted – almost two weeks ago. Got a reply on Christmas day. Have spent hours since trying to sort out the issue but I’m still not getting any luck.

It is not an issue with links to the images. They are all linked and it still isn’t functioning. This is getting ridiculously frustrating now.

Please get back to me.

SW

plusquare

Hi, I’ll fix that for you tomorrow. Sorry for the delay, frustration complete understandable. Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
vekosa2 Purchased

Don’t know if this has been reported before, but when you visit the website for the first time (with an empty cache), the social buttons aren’t being showed.

plusquare

Strange, can you create a support ticket for it on http://plusquare.ticksy.com? Thanks!

Default-user
vekosa2 Purchased

Nevermind. It’s most likely a local browser problem. It’s working perfectly on other systems and browsers. Thanks for the quick response though

plusquare

No problem, let us know if you find anything else wrong with it.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi there,

Just had a quick question, was wondering if there’s any way to add a store and/or Buddypress to the Essenza theme? Looking forward to your reply.

Renee

plusquare

Hi,

You’d have to integrate it yourself for now, we do have plans in integrating woocommerce for version 3.0 :)

Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
baenk Purchased

Posts and pages either hang or are blank when I load them. All plugins are disabled and other themes work fine. Where should I start trouble shooting ?

plusquare

Please create a ticket on http://plusquare.ticksy.com, we’ll help you from there :)

Default-user
baenk Purchased

I just looked through the comments. I hope I am not going to be waiting days for a reply. While the demo looks great I cant even get a basic portfolio to work and I have many years wordpress experience. Can’t say I am very happy.

Default-user
baenk Purchased

Ok I give up. I cant even search the damn ticksy archive so I can try and solve all the bugs by myself (which I should NOT have to do) The pagination does not work and it just bounces me back to the first page of results. I am really disappointed. This looked like a great theme but I should not have to immediately call on support when I buy a theme just to get basic features working on a fresh wordpress install. There are bugs every where. Deleting the theme and donating my money to you. Merry Xmas.

Default-user
baenk Purchased

I lost my cool. I apologise. I need some sleep. You have a great theme here. Hopefully I can get it working again soon. Once again, sorry for my outburst. Goodnight.

plusquare

Hi, frustration does that don’t worry :) essenza should be easy to use unless some problem pops out. We’re still liming some edges. Can you tell us what you’re trying to do and what’s not working properly?

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Good morning! Any news for us? Could you solve the problems with the theme? Thanks in advance

Default-user

Dear plusquare team! Have you been able to find the redirecting error in your theme which forwards every visitor of your site to the start page instead of the requested subpage. It’s quite is a very annoying error and will cost the website most of its ranking with google! Best

plusquare

As replied to your earlier message :)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hey, I messaged you before but didn’t get a response. Can you tell me why my images are not loading in the portfolio?

http://web.mompopagency.com

Maybe I’m missing something on the server?

plusquare

We’ll have your ticket answered soon.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello – I have posted 7 tickets on Ticksy and have not received a response to any of them yet (except from another user on one of them). Three were posted 5 days ago and four were posted 3 days ago.

We are trying to deploy a site for a client and these issues are holding us up. When can we expect responses?

Ticksy user name is Robert Meador

plusquare

Sorry for the delay, busy times. We will reply to you asap :-).

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi plusquare! so let us know what is going to happen and until when you are planning the update? Regards PS: I am loosing traffic like hell..

Default-user

Last call: any news?

plusquare

Posting a comment every few hours does not speed up the process. I have pointed Bruno on your posts, please have some more patience. Thanks :)

Default-user

Thanks for your reply! I was wondering whether I should switch back to my previous theme or wait for the bug fix. Any recommendations? http://bauenimbestand.at

plusquare

Hi,

Sorry but couldn’t find the problem this weekend, not much time to it, time of the year isn’t ideal :)

I’ll try to search for it after christmas as soon as possible.

Have a good holidays

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
vekosa2 Purchased

Even though I’m not using a menu in my one-page portfolio website, I do see a menu icon when I’m visiting my website on my iPhone. Is there a way (I assume in one of the .php files) to hide this effectively?

Default-user
vekosa2 Purchased

I’ve found a solution. In header.php, remove the line below or put it between comments:

<a href="#" class="headerButton toogleMenuMobile" onclick="return false;"><i class="esza-menu" /></a>
plusquare

Good that you have found a solution! Thank you for sharing.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
pm3003 Purchased

I have V1.1 and i am trying to upload V2.1. It hangs up in the .zip install stage. Is there a reason for this?

plusquare

To update, it’s better to reupload the files via FTP directly. Let me know if you get it to work :)

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