841 comments found

came in here to see if there were any recent replies. still waiting for replies for tickets opened 5 days ago.

i guess everyone deserves a vacation :-) or hopefully everyone is still alive and well! :-)

but please reply asap, many thanks! cheers

plusquare

Hi Mariana, doing my best to keep up, we’re trying to normalize it as we had some delays.

Thanks for the patience

mariana_aurelio

hello again bruno,

it’s such a shame that you guys haven’t been able to provide adequate support—too bad: this is such a great theme!

i have opened tickets from JAN 3rd, 4th and 6th still waiting to be resolved, just collecting digital dust and spider webs, and everything is almost ready, just waiting for your replies in order to publish and finish this website.

plusquare

Hi,

Indeed, I’m completely packed and my support guy got sick for a few days, I’m thinking in getting a support team to handle tickets in less than 2 days but for now have to stick like this. At least until probably end of january.

Hi, i have a problem… I don’t can see the footer but in the source code i can see it How can solve this?

Thanks.

plusquare

Hi, can you create a ticket in our support system? Thanks

I really want to buy this theme, but I had a few questions on how your posts are displayed.

Can the post information be removed (ie. the publisher, and the little graphic to the left.) I want to be able to utilize the power of posts, but have it look like a page? This is all I need to know and I am buying today!

Thanks for a great theme. I am addicted to researching themes, and this one is simple and beautifully organized.

plusquare

Hi, not by default, but I can edit that for you if you buy :)

Thanks!

Hi PlusSquare,

Thanks the Theme, is really awesome!. We are playing with the features on the theme and i have 2 things to ask about.

1.- I cant get the maximum quality pictures on the theme. I mean i just upload a picture from:

http://mariodearmas.net/fashion/ to http://www.attitudetm.com/portfolio/test2/

I resize the images to 1600×1200 as yo say and we still lossing quality in the visualization.

2.- On the Wp-Admin / Uploading a Video on the portfolio don´t read the Image as default. I can specify the vimeo url and i can upload a picture but when i add it, is not working.

Can you help me please with this 2 issues?

Thank you,

Juan.

plusquare

Hi,

Thanks so much :)

Answering to your questions:

1) Are you talking about the image on the portfolio grid? Text in jpg images usually look a bit blurry because it’s not the appropriate format for text. The image size is correct and enough for good quality, but when resizing text in jpg format it’s very tough to get a really neat image.

2) Not really sure what you mean here, create a ticket on our support system and provide us some screenshots so we can analyse better your issue.

Site starting to look really good by the way :)

Regards

Hi plusquare, i still waiting for my ticket after 5 days then i have buy your theme, and still i can’t use it.

Let me know what u wanna do, because i see a lot of comments on this theme that are not really compatible, and still i can’t use this theme on my website, then if u dont have time for make your theme work good i would love to be refounded.

Thank u so much.

plusquare

Hi Robert, I’ll get to your ticket first thing tomorrow. Been absent for two weeks so had to do some catch up.

Sorry for the trouble just bad timing.

Thanks for your patience

Default-user

are u??

plusquare

Replied on your other comment. Cheers

hello, please tell me how I can buy one of the 4 choices of templates?

I know confusing information about 4 templates on one page so I do not understand how I get the templates if paid “ssenza – Responsive Grid Portfolio Theme” ... please explain)

plusquare

Hi, the 4 demos are made using the options provided by Essenza. So they are not different templates, just diferent possibilities using the options you have using the overall options and the content options :)

Hope I’ve clarified your doubt.

Cheers

Default-user

that is, you have shown 4 different ways to create different site on the basis of one??

plusquare

Yes, exactly :)

Very good template, it is very nice. But I have a problem, the site is very slow. What might be? What could I do? Answer me please, it is very important.

plusquare

Hi, can you check for example if your server has gzip compression enabled?

Regards

Default-user

It’s all ok, I’ll send you the demo site to show the slowness http://www.giacintosirbo.it/prova/immagini/

I would also 3 other problems

1. Once entered into an album, I do not appear arrows to scroll through the jobs 2. I do not appear like button facebook 3. I would like to have the index page home page. is it possible?

let me know as soon as possible, thanks

plusquare

Loaded quite fine on my end but will try to optimize it more for future updates.

Answering to your questions:

1- Not sure what you mean by album, portfolio type? Head to the portfolio custom list grid on the admin area and press save so the order of the portfolio works take place

2- Where?

3- Not sure what you mean

Sorry for the delay, hope you understand, we still didn’t made the swith to fulltime here and it’s been some crazy full weeks

Regards

Hey great theme. Got a few questions (If those are not editable in the wordpress interface can you please refer to the lines of code)

1- Can we change the number of columns on the portfolio pages (to 5 and not 7)? If the gallery layout is the only one with customisable columns, is there a way to make it look like a portfolio page (with the short description hover)

2- Can we make the page scalable instead of having the boxes move down? (eg Portfolio has a line of 7 boxes on desktop, but on tablet it has 3 of the same size— we would like 7 smaller boxes instead)

3- How do we hide the tags in the short description hover?

4- Is there a way to prevent the top-level navigation menu item to be a link? (The blank link ”#’ trick in Appearance>Menus doesn’t work and freezes the site)

5- Can we make the front page a page that is not a menu item /avoid the “home” button? (Non-menu pages do not show up in the front page dropdown list in Essenza>General Settings)

6- How can we change the size of the slider ? We have more vertical/square images we do not want to crop in. If not, is there another slider that support that and works well with your template?

Thanks so much. Cheers

plusquare

Hi,

Thanks! Sorry for the delay. Answering to your questions:

1) Changing the number of columns in the portfolio is indeed not possible, that’d mean changing javascript and php so for now I’m afraid it won’t be possible. The gallery also can’t be changed to match the portfolio hover effects

2) As the hover items have text, it wouldn’t scale nice. So also a negative answer here I’m afraid, this is also the best practice

3) Not possible without changing some php. Let me know if want the line to change this (as I’m not at home right now)

4) You could make it go to the first sub item, I think it’s easier no? But will improve this for a next version indeed

5) I’m afraid it isn’t possible for now. We’ll imrpove this system also. We just did this so it wouldn’t be a list of all posts and pages available which you can imagina would be an enourmous list for some sites.

6) The slider has a percentage height option. You can set it to 100% to make a perfect square slider :)

Regards

I would like to use the theme for a wedding website. I like the slider but i’d like to see how it looks with full height image. Is it possible?

Thanks, Alex

plusquare

Hi Alex,

Thanks for the interest, don’t quite understand your doubt though sorry. The slider supports full height images yes not sure if this clarifies your question.

Regards

Hello, some guys HORHE COSTA have add me on Skype and him say to be the CEO of PLUSQUARE and send to him files for fix my problem…and give me support for essence theme. He required my FTP account user and pass and to install a file who him send me. of course i have have give to him nothing. But stay care about that!

plusquare

Hi Roberto,

You did good, that’s probably a scam, I’m the founder of plusquare, my name is Bruno :)

As to the delays I’m doing my best to keep up, we are a bit delayed on the support but we’ll try to normalize it as soon as possible.

Thanks for understanding.

Regards

Hi, once again. such complexity loading the template in a Word Press

Warning: POST Content-Length of 87134268 bytes exceeds the limit of 8388608 bytes in Unknown on line 0

?’?‹ ???µ?‹, ?‡?‚ ?…?‚?‚?µ ?‚ ???µ?»?°?‚?

I’m installing it on Denver (local server)

Default-user

hi I uploaded the template .. have two questions. 1. template will be translated into other languages??, such as Russian 2. where I can find the settings in the template, those ready-made options, which are presented here as a demo?

Default-user

I do not have any font from Google Fonts

Warning: Invalid argument supplied for foreach() in /home/add0001/alexdobdesign.com/www/wp-content/themes/essenza/plusquare_admin/php/elements/pq_fonts_picker.php on line 56

plusquare

Hi,

I’ll correct that last warnign on the following version as it is appearing for some users. As to the rest can you explain a bit better your questions?

Sorry for the delay, hope you understand, we still didn’t made the swith to fulltime here and it’s been some crazy full weeks

Regards

hi bruno,

does the theme com with font awesome already installed? i’m trying but it doesnt seem to be working. but i thought it did. thanks

plusquare

Hi Mariana,

That’s encapsulated in pre tags. Try adding something like [i]fa-skype[/i] in a text module.

Let me know if it worked.

Regards

mariana_aurelio

YES! thanks!

Very bad support and very limited options!

plusquare

Hi Andrea,

Limited options? I almost can guarantee you this is the template in Themeforest with more options.

Anyway as to the support we’re doing our best, we’re still not fulltime here so you can figure how tough it is to keep up, we’ll make your wait worth it don’t worry, just a terrific busy month.

Regards

kage86 Purchased

Hi,

May I know how I can edit this to get two locations mapped on your google maps with different markers for each?

plusquare

Hi, that’s a tough one indeed. we didn’t think about that option. It was made for one location only centering it in the map.

The other option you have is try to add it with the raw module but wouldn’t advice much as ours is optimized for essenza. You could give it a try though if it’s fundamental for your site.

Regards

Default-user
kage86 Purchased

That’s okay. But another problem has cropped up, I’ve currently set the page width to be at 770 px, but when viewed on internet explorer, this takes up the entire screen. Any way to solve this?

plusquare

Hi,

I’ll take it a look, thanks for reporting :)

And sorry for the delay, hope you understand, we still didn’t made the swith to fulltime here and it’s been some crazy full weeks

Regards

zumal Purchased

Hello, I’ve got 3 problems with the theme (I’m using Dummy Content – creative)

1. Font I haven’t change anything – the Open Sans (default) Google font has latin/polish sings. But on my website – they’re replaced with other font. Why abd how can I change it?

2. Contact page – map I’ve replaced the Google API code at the beginning, but the map is still by default. How to change it?

3. Contact page – send button I did’t change enything, but on my website there’s no ‘send’ button. I tried to replace it with a text, but it had changed nothing.

Ticket #146547

plusquare

Hi,

Answering to your questions:

1- Need to send you a file to add the polish signs as well, say that on the suppor ticket I’m trying to catch up to them

2- Not sure what you mean, you need to edit that page and change the gmaps module

3- Do you have latest version of essenza?

Sorry for the delay, hope you understand, we still didn’t made the swith to fulltime here and it’s been some crazy full weeks

Regards

Any chance for an bug fix soon?

plusquare

Hi,

Some extra things popped up, I’ll get to it as soon as possible can promise that, but never more than mid february.

Sorry for the delay, hope you understand, we still didn’t made the swith to fulltime here :)

Regards

How in Portfolio, i can change max image size: From 1300px to 1600px ?

plusquare

Hi,

Essenza optimizes the images according to the screen size on load, if it is loading the 1300px wide it’s because the available space is equal or below 1300px if i understood your doubt correctly.

Sorry for the delay, hope you understand, we still didn’t made the swith to fulltime here and it’s been some crazy full weeks

Regards

Ajax loading is not working or working very bad and days passes without answers on tickets, can’t wait no more, please!

plusquare

Hi,

Sorry for the delay, hope you understand, we still didn’t made the swith to fulltime here and it’s been some crazy full weeks

I’m trying to catch up now, but also wanted to work on some fixes, so it’s tough to get everything up to date with the support coming along as well.

Regards and sorry for your trouble!

Hi I have s few questions for template:

1. contains placeholder?

2. is it customize in wordpress?

3. can I replace the slider by other one?

4. can I customize the slider to something like ioslider (various widths of images, display images in a row on page – alignment always centered)?

5. adjust the masonry gallery to dimension of image?

Many thanks!

plusquare

Hi,

Answering to your questions:

1- Not sure what you mean here

2- All customizable in wordpress admin yes

3- Should be ok yes

4- We pretty much explored our slider to use most of the features so if you don’t see something like you want in the previews it’s probably not gona work for it

5- It is responsive so the size varies according to the space available

Sorry for the delay, hope you understand, we still didn’t made the swith to fulltime here and it’s been some crazy full weeks

Regards

hi.

I uploaded the template .. have some questions.

1. template will be translated into other languages??, such as Russian

2. where I can find the settings in the template, those ready-made options, which are presented here as a demo?

3. I do not have any font from Google Fonts

Warning: Invalid argument supplied for foreach() in /home/add0001/alexdobdesign.com/www/wp-content/themes/essenza/plusquare_admin/php/elements/pq_fonts_picker.php on line 56

plusquare

Hi,

Answering to your questions:

1. Yes you can translate on the template customizer admin page

2. Not sure what you mean here

3. Will fix this issue next version as it is happening to some users

Thanks! And sorry for the delay we’re still no fulltime here and some pretty full last weeks.

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