827 comments found

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi! You keep postponing your release. Give us a fixed date. As the theme is too buggy at the moment. If you have problems with your coder – please let us know.

plusquare

Hi,

It should get released between 19 – 22 of this month, I had already mentioned we’d have time from 11th onward, we’ll push this update as much as we can

Thanks for your patience :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Tontcho Purchased

Hi guys!

I would like to know how often do you always answe to the tickets in support…

I love your theme, I just purchased it but I have read that you are planning an update… Should I wait to it to installit it?

Thanks!

plusquare

Hi,

The update should get released between 19 – 22 of this month, I’ll maybe focus on the update till it is released then go through the support. We do have a support guy working everyday, but tickets that are addressed to me by him will take more time.

Thanks for your patience

Default-user
Tontcho Purchased

Hey! It´s ok that you focus on the next update… But sometimes we need help to try to go working with the theme waiting for the update… For example, questions like “Which is the size to have a high resolution full screen image? Resolution?” and questions like that I think that can´t wait for a few weeks to be answered… Keep rocking! :)

plusquare

Hi,

Lawrence is currently handling the support, I’ll focus in making the new version so the support diminuishes significantly thus improving also the response time :)

Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Netherlands

I checked the changelog and have seen the “Redirect issue”. Does this also solve setting a slider as homepage without redirecting immediately to the slide url? (Example: http://www.media-industries.nl ).

Thanks :)

plusquare

Hi,

Yes that’s top priority for this next update and it’s included in the redirect issue :)

Regards

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hey there, the single portfolio page does not load, I have uploaded everything, even the background image (special size?) but I do not know where the solution is. Can you tell me what to do?

plusquare

Hi,

Can you provide me a link so I can see what the error is?

Thanks

Default-user

I made this here as a single portfolio page to have it as a contact page – but the images and the description does not load:

http://www.leeana.de/portfolio/contact/
Default-user

Any idea?

Default-user
Even the demo content does not load – any idea? http://www.leeana.de/portfolio
plusquare

Try refreshing your permalinks by going to Settings->Permalinks and click on save changes.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I wanna say a BIG THANKS for the LARANZ Support. Was really helpful to waste his time for resolve my problems! SUPER!

plusquare

Great to hear Lawrence is doing a good job, our new guy is doing his best as I’ve been a bit out of the picture the last month. Developing the new update now :)

Cheers

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hi, I’m happy to read that we’ll be able to have a slider as homepage without changing the url. The upgrade will also be compatible with Contact Form 7, right? or maybe an upload button option included in the form. Best.

plusquare

Hi,

Yes well make sure essenza gets way better compatibility for other plugins, also have plans to improve the contact form module but still don’t know if the upload option will be included. When it is released you can check that on the changelog :)

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
eierund Purchased

Hey guys,

how can you enter additional code into the header of a specific page? Some of our pages are video content and I would like to add Facebook graph code into the header of some pages so that if someone shares the link on Facebook the video will be embedded.

Is this possible with Essenza?

plusquare

Hi,

No easy way for you to do that, you’d have to understand quite a bit of wordpress to do that unfortunately. I’ll add that future to the wishlist though of media embed on facebook shares

Regards

  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
amelis Purchased

Hello,

is it possible to change Portfolio thumbnail size?

Thanks

plusquare

Hi,

Not possible I’m afraid.

Regards

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
tobran Purchased

HI,

when visiting the website in the safari browser … the rollover action on the thumbnails flashes/flickers … ?

An idea why and how it can be resolved?

Kind regard, tnx a lot!

plusquare

Hi,

Can you tell me the safari’s version?

Thanks

Default-user
tobran Purchased

Versie 6.1.1 (8537.73.11)

plusquare

I’ll try to recreate, added it to the to check list.

Thanks for reporting :)

Regards

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
tobran Purchased

Hi again,

It seems that the order inline in the filter sets itself automatically … Is it possible to set it as you like. So changing the order in the filter items.

Tnx!

plusquare

Hi,

Unfortunately not, I’ll add it to the wishlist tough :)

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Tontcho Purchased

Hi!

At which size I have to upload my pictures to have it in high resolution and to fit perfectly to the essenza´s requirements?

I mean, something like ? x ? px at 72 ppp…

thanks!

plusquare

Upload at the maximum quality you have, essenza will deal with the resising of the images itself :)

Regards

Default-user
Tontcho Purchased

do you mean at 300 ppp?

Im watching that when you got the pictures fullsized, the top of the pictures disappear under the menu depending of the screen your are using.

I mean,, in a big imac you got a picture and in a macbook pro you got another picture.

That´s why I ask for the pictures size… I don´t want important information of my pictures to be cut… I want the whole info to be present in every screen…

And what about if I upload squared pictures? Essenza will show it stretched?

thanks!

plusquare

No, Essenza never changes the ratio of the images. Are you trying to add the image as a page background?

Regards

Default-user
Tontcho Purchased

Are you sure about that? I show you some screen shots of the same picture (from your demo) in different computer screens:

The picture in the thumbnail: https://dl.dropboxusercontent.com/u/18133423/Captura%20de%20pantalla%202014-02-20%20a%20la(s)%2012.37.54.png The picture in screen 1: https://dl.dropboxusercontent.com/u/18133423/Captura%20de%20pantalla%202014-02-20%20a%20la(s)%2012.38.00.png The picture in screen 2: https://dl.dropboxusercontent.com/u/18133423/Captura%20de%20pantalla%202014-02-20%20a%20la(s)%2012.38.14.png

You never see the original pic of the thumbnail. In the screen1, you loose info above… in the screen 2 you still loose info.

plusquare

Hi,

I said it doesn’t change the ratio, the image is not stretched.

That case is the fullscreen mode, of course that for different screen sizes the image will show or hide different parts, you also have the mode fit that you can see here for example: http://essenza.plusquare.pt/creative/portfolio/wine-in-black/

Regards

Default-user
Tontcho Purchased

I see! ok! :)

In the fit mode, there is any option to add a button to make it “Fullscreen view”, even over the menu?

Or can I make the pictures bigger? I send you a pic https://dl.dropboxusercontent.com/u/18133423/Captura%20de%20pantalla%202014-02-20%20a%20la(s)%2017.38.23.jpg

thanks a lot!

plusquare

Sorry my bad, those are defined to “Normal”. You have three types:

- Normal, image centered if bigger than space available has fit behaviour

- Fit, fits in the available space

- Fullscreen, available space is all occupied, meaning probably a part of the image won’t be visible

If you set to fit and the image is too smaller than the space available it’ll scale to bigger than 100% which doesn’t happen in normal

Hope this clarifies it :)

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

hi, thanks for nice design, but the same problem!!!! i need the slider in front page = page not found!!!

plusquare

Try refreshing your permalinks by going to settings->permalinks, and press save.

Let me know if it worked for you.

Regards

Default-user

Thanks! But unfortunately no success. :(

plusquare

Well update shouldn’t be too long, maybe it’s better to wait, or you can create a ticket on our support system.

Regards and sorry for the trouble

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi, Theme is excellent and working well but I need to add ecommerce – do you think it will be compatible with any ecommerce plugins or do I need to build the site again on another platform?

Thanks!

plusquare

Hi,

Unfortunately for now it doesn’t we have plans to add it for version 3.0 but won’t be for soon I’m afraid.

Regards

  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
amelis Purchased

Is it possible to remove the 1/1 e.g. for single portfolio like in demo ? (http://themeforest.net/item/essenza-responsive-grid-portfolio-theme/full_screen_preview/5796249)

plusquare

Can you show me the link for your portfolio item?

Regards

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hello, I have created a custom user role with this theme and although I have given it the proper capabilities, it cannot access the backend.

Please advise… Thanks!

plusquare

I’ll recreate that for this next version to see what’s wrong

Thanks for reporting.

Regards

  • Bought between 50 and 99 items
  • France
  • Has been a member for 2-3 years
ADGWS Purchased

Is the new update still scheduled for 19-22 february ? I’m really looking forward to it !!!

ADGWS
ADGWS Purchased

Oops just noticed a problem with the portfolio, when I leave a portfolio item, instead of going back to all the works, it goes back only to the work’s category, is it possible to set it up so it goes back to the entire portfolio ?

plusquare

I’ll give it a look. I’m working on Essenza as we speak yes :)

Regards

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Hello, you have solved the bug removal “comments” in the “standard template” page?

plusquare

Can you explain that a bit clearer, sorry :p

Regards

surgelata

I have already explained many times my problem. And it still has not been resolved. I also opened a ticket here: [PRIVATE] Ticket #139145 on http://plusquare.ticksy.com. I’m still waiting for answer. Tnx

plusquare

Hi, have you tried disabling the comments for that page?

Try this, access the page on the admin section, now make sure “Discussion” is checked on your Screen options menu, then scroll to the end and you’ll see the option to disable comments.

Let me know if it worked.

Regards

surgelata

Excuse me, but are you really sure you’ve read my ticket (with image of problem attached) on the plusquare forum? Because in that ticket, I expose my problem clearly, and explain how THE FUNCTION OF THE COMMENTS, in the “discussion” section, is already off! So, the problem is the following:

- In my panel wordpress Comments are DISABLED; - is the same in the menu section Essenza;

as never appear again in About section? For this page I used the “standard template”. I have this problem for over two months … we will finally solve it? Regards

plusquare

Hi,

Did you check Lawrence reply?

Regards

surgelata

Honestly, he never gave any solution to the problem. I’ve also sent a preview image of the error. it is evident that it is a theme problem. For the last time I ask you to help in this regard. I explained extensively documenting the problem with each image. What can I do?

plusquare

Hi, sorry. I’ve answered on ticksy :)

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
eierund Purchased

Hi,

I’ve got a question about the web loading speed of Essenza. I just ran one of our pages (http://spotbotmedia.com/ncv/) in a webpage speed test and noticed some very strange results.

First of all the complete page takes over 15 seconds to load according to the test. Secondly, the waterfall view shows that media is loaded that does’t even display on this page at all!

Items 59, 67, 82, 83, 84, and 85, for example are all images that are not part of this page! Also, these seem to be the full resolution images that were uploaded.

Check it out: http://www.webpagetest.org/result/140220_XH_YW5/

Do you know why it is doing this?

plusquare

That’s very strange, I’ll be aware for that on this update.

Thanks for the feedback!

Regards

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
romu22 Purchased

Hope the update is coming this weekend. A recent list what will be fixed would be cool to see. Keep on working guys :)

plusquare

Hi,

You can see here most of it, there are still some issues not there that we still need to check first, but this should give an idea: Changelog

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Unikuum Purchased

I’m trying to save the single project as front page. After setting the item, my landing URL is showing 404 not found. Looks like the rewrite rule can’t find the single project and returning empty, please help.

plusquare

Try going to Settings->Permalinks and save without changing anything. Let me know if it worked for you.

Regards

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