827 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi , i had a query, its at end of previous page, maybe you might have missed it.

also I have a feedback for future versions. It would be great to have the option to name the placeholders and shortcodes that we place in page builder. example: i have lots of image buttons stacked above one another in my page layout and it just gets difficult to guess what is what without going into edit.

thats just a feedback, dont know how easy or possible it is.

regards.

plusquare

Hi,

Yes I’m planning on working it out a bit more in the future but that’s something for when we’re fulltime here on Envato :)

Cheers

Default-user

Thanks,

I have one more difficulty with teh image button shortcode. I was working on my monitor at 1920×1200 resolution and everything seemed fine until i checked it on higher resolution monitor,

http://s22.postimg.org/lundrbxvl/Untitled_1.jpg

I intend all teh images to be perfectly aligned below each other

what is happening is in normal image shortcode (the thumbnail named reliance) i have set the width to be as per placeholder, but all teh lower images are image buttons, which dont have such an option, so they will only scale till the number i have mentioned.

Is it possible to have such an option for image buttons too? to be set as per placeholder width?

i know i can set the size of the image button to be higher, so here is one more question regarding that.

Let say i have image button set at 1000px, but i use teh button in a placeholder 500px wide, so when loading will it load a 500px scaled version or original 1000px?

Still i feel having an option like in the image shortcode wud be the right way.

regards, pratik

Default-user

hi, awaiting your reply.

also what is the latest subversion? i read u mentioning 2.2.8, i can download only 2.2.7 here

thanks

Default-user

Hi my site is almost ready, here are few problems im facing. kindly help out if you can

My site is http://lucentframes.com/

1. if you click on the link “Advertising” under the logo, the sites keeps on loading forever, it works properly if i just enter the path in browser, but not when clicked on that linked. Its only with that particular link, I tired adding link again from scratch. even created the linked page again from scratch. If i rename the linked page to something else and update the link, it works, but not when its named advertising. I cant figure out whats wrong. it is giving this problem in chrome and firefox, not on internet explorer and mobile chrome. Haven’t checked on safari yet.

2. Also the image buttons have a black colour over at 75percent opacity, sometimes the black colour doesnt fade in smoothly, it just pops up after a second, and then it works properly. this happens only on chrome.

3. And lastly, i checked setting the image button width to size higher than placeholder. My placeholder is set at 50percent of screen. I have set the width in image button shortcode to be 1920 px so that the thumbnail scales on monitors with res above 1920. So technically the thumbnail should load the 960px scaled version on 1920 monitor, but it is loading the full 1920 version.,

U can check this with the first thumbnail, i have set it to 1920wide as compared to the others which are set to 960, i think essenza is loading the 1920 version even when my monitor resolution is only 1920. also changing the size affects teh font size on the button, i dont know if it is supposed to do that

regards, Pratik

plusquare

Hi Pratik,

Latest version is 2.2.7. Sorry for the delay on the answer.

Site looking great :)

As to your issues:

1- It is working correctly for me on firefox, have you tried clearing your cache?

2- Can see that behavior also, adding it to the bug list, thanks!

3- That’s a hard job for a image resize script because it doesn’t actually know the size needed for that place. If you set a fixed width and height it just resizes to that size which is the maximum size it’ll have, the image should though resize and expand beyond its original size there, some quality loss but would cover the bigger screens. I’ll add this to our bug list as well so we can review better options for these cases.

Regards

Default-user

Hi and thanks, your theme is great.

1. The page loads at your end when you click on advertising? here it just plays the loading animation forever. i checked across chrome and firefox and even on another system, it only worked on internet explorer and on mobile chrome. Even cleared cache. What is strange is, it works if i change name of original page to something else and then update the link. Also other links around it also work. Do you have any idea where might be the fault?

2. Ya i only found this problem on chrome, rest everywhere teh fade in is instant, on chrome it lags almost a second at begining when mouse over for first time, then it works proper.

3. Ok so you are saying that the image button will always load the size that is mentioned even if screen resolution is lower or higher? hmm that wud slow down my homepage for smaller screens.

4. what i was suggesting was, the simple image shortcode works perfectly by having the option to set width size to 0 so that it adjusts as per teh placeholder, irrespective of the resolution. It would be nice to have such option for image button shortcode too. Right now the butotns wont scale if placeholder is wider than the mentioned size. That breaks the layout design of pages visually.

thanks & regards, pratik

plusquare

Hi,

1- Yes, it loaded perfectly for me. If the loader keeps spinning indefinitely then it should be a javascript error happening somewhere.

2- Will sort it out for next sub version :)

3- Yes because the image url is get server side with php so it doesn’t have client browser size awareness, the only option would be loading them with javascript but would mean more javascript load and some extra loading time. I’ll try to analyze better ways of achieving it

4- added it to the wishlist. Image button shortcode was always thought to be a more fixed/small size element. But it is an interesting option indeed, thanks!

Regards

Default-user

Hi , thanks alot for taking into consideration these requests,

As for the forever loading issue, it worked when i disabled ajax. Does that help you figure out what is causing the problem?

Also what does enabling or disabling ajax do? i can leave it disabled for the time being till the problem is solved, but then what am i disabling exactly? It says page will reload evertime, but i cant see any visible difference between before and after

thanks

plusquare

Hi,

The ajax loading loads the pages without actually changing the page, but loading it dynamically (only the needed content is loaded).

Regards

Default-user

so if i turn it off, will it affect my loading time too much? I like the idea of ajax loading. Will u be rectifying this forever loading issue when ajax is on?

plusquare

Hi,

It shouldn’t affect your loading that much no, because the files should be cached :)

Just has some overhead difference as well as less flow between pages

Regards

Default-user

ok thanks, so ill keep it off for now. will teh next subversion have this issue sorted out?

thanks

plusquare

Hi,

Create a ticket at our support system so we can track the issue that’s occuring in your case.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hi I have problems with the update of the theme first I see this warning message:

Warning: Invalid argument supplied for foreach() in html/wp-content/themes/essenza/plusquare_admin/config-common/php/google_fonts.php on line 26

(www.beddesign.com.mx) then I can`t see all my portfolio for example If you search this ¨almohada fibras sinteticas¨ it looks that there´s a result when you clic the result the site stays loading the result and never appears

Why is the cause of this problem??

Thanks for the support

plusquare

Hi,

Do you have version 2.2.8?

Regards

Default-user

yes I have version 2.2.8

plusquare

Strange, can you create a ticket in our support system? Provide some wp admin and ftp credentials so we can correct that immediately. Let me know the ticket id as when you create it (make a private ticket ;) )

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi great theme. I need to add Tags in portfolio item… is possible? Thanks for the support.

plusquare

Hi,

Portfolio items only support categories I’m afraid.

Regards

  • Bought between 100 and 499 items
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
gyogyo Purchased

Hello,

I am trying to use font awesome, but it will not work.

[i|fa-xing[/i]

Tried to create this button in a slider , but no luck.

plusquare

Replied on the other comment :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Tontcho Purchased

Hi, where can I download version 2.2.8? In the download options only you can download 2.2.7 version…

plusquare

Hi, Essenza is on version 2.2.7

Cheers :)

Default-user
Tontcho Purchased

I have a problem… when I import dummy content nothing appears y the preview… not even the changes I make…

plusquare

Hi,

Can you create a ticket on our support system and provide us some wp credentials so we can take a look to what’s happening?

Regards

Default-user
Tontcho Purchased

Done

Default-user
Tontcho Purchased

[PRIVATE] Ticket #195513

plusquare

Replied :)

Default-user
Tontcho Purchased

replied too

Default-user
Tontcho Purchased

Any news?

plusquare

Sorry, there has been some delay on Ticksy, we’re catching up now :)

Regards

plusquare

Thanks for the one star rating mate, our support guy has been sick the last days and I was completely unavailable. Remember we’re not obligated to give support and the theme is working well, you have an issue importing dummy content that should be related to your server configuration. I was going to handle the tickets today myself, gonna think twice in passing at yours since it is too late for your opinion.

Regards have a good day

  • Bought between 100 and 499 items
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
gyogyo Purchased

Sorry, if I post this question twice, but my browser crashed.

Somehow the code for the Fontawesome icons does not work.

I am trying to include in a slider the button with this icon

[i|fa-xing[/i]

but the icon does not appear, only the code as text.

I am using version 2.2.7.

Thanks for your help!

plusquare

Hi,

Can you send me the link to your site?

Thanks

gyogyo
gyogyo Purchased

I sent you a PM.

plusquare

Hi,

Can you create a ticket instead in our support system?

Sorry for the trouble, thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi is possible to show the adminbar?

Default-user

And to change template folder name?

plusquare

Hi,

You can’t change the theme folder name or some functionalities just won’t work properly.

To show the adminbar on the frontend open the file: essenza\plusquare_admin\config-common\common.php

And remove the line 55.

Let me know if you got it :)

Cheers

Default-user

THANKS! it work

plusquare

No problem, don’t forget to rate essenza ;)

Cheers

Default-user

In truth, with this change the ajax loading mad and also remains in the administration by preventing the changes. I had to remove it again.

plusquare

Well, yes, we removed it for some reason :P

As the link is from the same domain it tries to load it async.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi i need to use Advanced Custom Field but in admin doesn’t show the wysiwyg editor of ACF… i need it. can you help me?

plusquare

Hi,

Can you create a ticket for this one on our support center, provide us some wp admin credentials so we can take a look on what’s happening?

Thanks

Default-user

I did it (Ticket #195724). But no one told me! Let me know something … Thanks

plusquare

Sorry, there has been some delay on Ticksy, we’re catching up now :)

Regards

Default-user

Please let reply to my ticket (Ticket #195724) ...

Default-user

Thanks for everything. Now with the update it works …

plusquare

Awesome :) let us know if you find something else wrong.

Don’t forget to rate, cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

HI!

I use the theme with the 1rst version. Everytime I try to upload the last version on my wp, it does’nt work. I don’t understand why. Could you help me please? Thanks a lot. My website : www.leamendes.com

plusquare

Hi,

Can you create a ticket at our support system for this one, hard to know what you mean with the description you gave, provide us some wp admin credentials so we can take a better look.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, there is a problem with the accordion shortcode, the changes made in the same will reset to default when opened again. Thanks

Default-user

Also, one very small request, when clicking the search icon on header, is it possible to have the text input cursor already active in the search box, so that the user can start typing after clicking search icon?

Right now i feel there is one unnecessary level of user interaction, where user needs to click on search icon and then within the box to start typing.

plusquare

Hi,

Do you have version 2.2.7?

As to the serach thing, very good idea indeed :) Added it to the wishlist for next version.

Cheers

Default-user

ya im on 2.2.7

plusquare

I’ve sorted it out, I’ve probably forgot to replace the production files for that bug. I’ll correct that tomorrow.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Having the same problem. All previous data introduced is not shown. Created a ticket on ticksy.

Default-user

And yes, 2.2.7 updated yesturday.

Default-user

Noticed other bugs or lacks. I have bought the theme at the beggining and started building my site with more options in the menu definition. Now I’ve seen that some of the options have disappeared – font size definition for submenus in mobile and also size of submenus in pixels. Also, I don’t know if it’s my admin panel but color pallete doesn’t open anymore.

plusquare

We’ve changed the way things arre done. We didn’t remove any options. You can now add colors to a pallete in the template customizer and use those colors thoughout the site. I’ll look into the issues mentioned as soon as i can

Regards

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi there,

I am just seeking confirmation that the theme contains all the javascript files come un-minified in case of minor tweaks needed/requested for the menu interactions.

Thanks

plusquare

Hi,

It doesn’t come with the unminified javascript files by default. If you buy though I can send you the unminified files you want :)

Regards

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hi,

Is there a way to remove from the single blog post page the

1. Date? 2. “Posted by…” line?

Thank you, J.

plusquare

Hi,

You’ll have to edit that on the php file. Want me to indicate you where you can change that?

Regards

jinglemahn

Yes please

plusquare

single-post.php line 185 :)

Regards

jinglemahn

Thank you for the tip! Worked very well. To do what I mentioned I hid lines 91-92, 151-152, and 185-197.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
piesse Purchased

Hi, i get this WARNING message on top of the page: arning: Invalid argument supplied for foreach() in /web/htdocs/www.leterrazzedioreno.it/home/sys/wp-content/themes/essenza/plusquare_admin/config-common/php/google_fonts.php on line 26

do you know how to fix this?

Default-user
piesse Purchased

Or, is there a way to disable the google font support, because is generating a lot of errors!

plusquare

Hi

The google font support is needed to choose the fonts over the admin area. Set the google fonts api key and the warning will disappear :)

We’ll fix that warning next version

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
eierund Purchased

Hi guys,

on the portfolio site why does Essenza load the admin-ajax.php from the wp-admin area? It really holds up loading our website as you can see here:

http://tools.pingdom.com/fpt/#!/6jCk6/http://spotbotmedia.com/portfolio/

Why does the site have to load this for a visitor?

Thanks,

Philipp

plusquare

Hi Philipp,

It is loading the portfolio images with a ajax request. That’s why you see it there.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
im0not Purchased

Hi! Thanks for cool theme! There is my question: when im in gallery grid, i click on any photo, so its open in large scale. Then i click in it, but nothing happen. I click on keyboard arrows – nothing happen.. So how can i change photos by clicking in it and by keyboard left-right buttons in gallery mode. This control functions are awalible in portfolio and slider mode, but i need it in gallery :) Help me please!

plusquare

Hi,

I’ve just added it to the list to take a look for next version :)

It should indeed be switchable with the arrow keys.

Thanks for reporting

Default-user
im0not Purchased
Thanks for reply! It would be very nice!:) I’ve made it for me with changing lightbox js. And also i’ve change an arrows buttons position, so it looks better especially on mobile device: http://i.gyazo.com/1dab4a40c2417287079dad240124957b.png It works, but im not professional, so it would be nice to have it from the box:) PS. And sorry. Keyboard arrows works good)
plusquare

The keyboard wasn’t working for chrome only, we’ve sorted it out, will include for next version.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

BE WARNED. Plusquare: Four weeks ago we embarked on this impromptu “user-beta-testing” period, upgrading to Essenza 2.0. Prior to that, many theme functions did work nicely, but the theme was S-L-O-W.

In those weeks, your paying customers have upgraded… again… and again… and again (and re-installing their own customizations each time), going from 2.0, to what is now 2.2.7, and in the process, we have relayed all the info to you regarding what BROKE in 2.0 to get the speed up. To your credit, you do seem to be trying hard to fix the elements that broke – but you should be testing… NOT releasing.

Yes, initially, 2.0 was faster (hooray!) and now, with the latest upgrade to give us BACK the functionality we all BOUGHT the theme for…. so is the SLOW performance.

Seriously? I’m so disappointed, I’m almost sick. By my account, you owe me four-times what I paid for the theme in hours spent trying to fix or just work with it, let alone time relaying bug information. I’ve bought and used tons of themes here at Theme Forest and other services. I have NEVER had such an awful, time-consuming experience.

The theme could be stellar IF it were properly tested & de-bugged. You guys told me at 2.2.2 that it was “stable” and there “would not be any more updates”, which proves to me you are NOT testing this—you are relying on CUSTOMERS to do it for you. Shame on you. I’m out of time and patience.

plusquare

Oh mate, I owe you four times what you paid for the theme :D hilarious. Don’t you count with the time we’ve spent? Yes we did some mistakes along the way, but do you know the difficulty of testing every little function of essenza between each release? We do test it a lot, our time is very limited though but I’ve been sacrificing my personal life to improve it, getting way few hours of sleep everyday, most of the feedback we get is awesome and are users that helps us correct issues quickly and assertively. Other just like to trash the enormous effort we do, that we’re not obligated to! We could spend our time building our new theme which is in stand by for a lot of time which would bring us tons of money but well maybe I’m just being dumb cause improving a theme really just brings things like this. I understand there have been some issues along the way but we do have a almost perfect theme now, and believe me it is a struggle with a powerhouse like essenza, it’s one of the most complex ones and almost for sure the one that has more work into it. Forgot to mention that in your comment.

Regards have a good day mate

Default-user

Good day to you too, mate

I do count the time you’ve spent… and I paid money for the theme with the understanding that it was properly tested and stable, as I have done many times on Theme Forest, and as was portrayed in your theme promo page. I too have a life beyond work, and wouldn’t want to see anyone sacrifice too much for a job, but contrary to your comment above, you are somewhat ‘obligated’ to give your customers what you promised.

That said, I have provided some positive feedback (although I agree, it was in-between the bouts of frustration), and I’m not just ‘trashing’ your work… this comes from a long list of issues, for which I tried to keep a level attitude. When I bought Essenza it had great functionality – that’s WHY I bought it – and it worked (albeit too slowly). I even mentioned on ticksy, early on in the process, that it WILL be among the most amazing… when the bugs are gone. It’s a powerful, elegant theme, and I know it’s extremely complex. But releasing updates in which, not just a few, but LOTS of features actually broke (mainly within the visual page-builder) like colors, alignment, backgrounds, video embeds, etc. – all of which occurred at the worst possible time in my project was, to say the least, a bad deal (again, look back at my ticket history on plusquare.ticksy.com). These are things which worked perfectly well before the updates. I know getting the speed up required a complete re-write, but one would need only to create a new page with content and try to edit it, to find so many of the problems I had to relay via ticksy. The constant updating (and having to re-do my own customizations) wasted my time. No, of course I don’t actually expect to be paid 4x the cost – but I wonder how you’d feel if you were in my shoes? Nor am I even asking for a refund on the theme. My project is basically done & has to go live, so I have to own it. I felt compelled to air this out for anyone looking to use the them under a tight deadline… which is the mistake I made. No, I’m keeping the theme, and hoping there will be a final update that fixes the functionality AND speed.

As I said in my initial comment above, you guys have worked hard trying to fix these in a timely manner, and for that, you have my appreciation and my respect – clearly I cannot do what you can, or I wouldn’t be buying themes, eh? Take more time for your next release. Test it thoroughly, and I’ll come back here and give you all the glowing reviews you’ll so richly deserve.

I truly mean that, and I won’t forget. Thank You.

plusquare

Hi, sorry a bit of frustration from my part as well, not having time to accomodate and keep every customer happy really gets to me.

The type of feedback on your last comment is what makes me push harder to make essenza better in every release. I do have already a list for v2.3 which I want to be pretty much the final version of essenza and which I’ll make sure to not have a flaw.

I’m sure you can understand my part as well, thanks for getting back to me! :)

Regards

Default-user

I definitely understand! And I know much hard work goes unnoticed (believe me). I’ll keep an eye on updates, and look forward to 2.3. Thanks!

plusquare

Thanks for your support, we do want to have every customer pleased :)

Cheers

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
Mikeoc Purchased

Hi

Couple of questions. How do i make the portfolio 4 columns? It is set to 3 at moment. I cant see setting..

Is there any way to fade between large portfolio images instead of sliding?

thanks

Default-user
Mikeoc Purchased

Is it possible for the information on the featured image on grid of portfolio to overlay on the image as opposed to appearing as a block to the right? Also, how do i hide the category info?

thanks

Default-user
Mikeoc Purchased

I have tried adding Youtube video in portfolio item through ” Add Other Item” but when i click on ot the video just hangs but doesnt load.. I have just put in Eg: 8RxLtRduEcs of http://www.youtube.com/watch?v=8RxLtRduEcs. Id this correct?

Can you please advise?

Default-user
Mikeoc Purchased

Hi Would it be possible to get my support questions answered please?

plusquare

Hi,

Quite a bunch of questions :)

Let’s order them up:

1. How do i make the portfolio 4 columns?

Number of columns is calculated according to the available size and it is optimized so that the text has always a relatively good amount of space to display, so unfortunately for the portfolio you can’t control the number of columns

2. Is there any way to fade between large portfolio images instead of sliding?

No, our slider only works with sliding effect, which is perfect for mobile interaction

3. Is it possible for the information on the featured image on grid of portfolio to overlay on the image as opposed to appearing as a block to the right?

“Portfolio On Hover Description Placement” option on your portfolio type page

4. Also, how do i hide the category info?

You have to edit that in the php files I’m afraid

5. I have tried adding Youtube video in portfolio item through ” Add Other Item” but when i click on ot the video just hangs but doesnt load.. I have just put in Eg: 8RxLtRduEcs of http://www.youtube.com/watch?v=8RxLtRduEcs. Id this correct?

You have to put the id only so 8RxLtRduEcs in your case correct. Can you specify a bit better the error you’re getting and which version of essenza you have?

Regards

Default-user
Mikeoc Purchased

1. How do i make the portfolio 4 columns?

Number of columns is calculated according to the available size and it is optimized so that the text has always a relatively good amount of space to display, so unfortunately for the portfolio you can’t control the number of columns

  • ok..the only thing is on large monitors the portfolio grid changes to nearly 7 columns across! I dont have so many projects so it looks a bit bare. if i could make it so on large monitors only 5/6 colums would be better.

4. Also, how do i hide the category info?

You have to edit that in the php files I’m afraid.

  • Can you please tell me file and perhaps line of code i should be looking for? Also is theme compatible with child themes?

5. I have tried adding Youtube video in portfolio item through ” Add Other Item” but when i click on ot the video just hangs but doesnt load.. I have just put in Eg: 8RxLtRduEcs of http://www.youtube.com/watch?v=8RxLtRduEcs. Id this correct?

You have to put the id only so 8RxLtRduEcs in your case correct. Can you specify a bit better the error you’re getting and which version of essenza you have?

  • I have done this but sometimes it works and others it does not.

I go Add work item in Portfolio> Add other content> choose Youtube >insert code as agreed> Save.

But sometimes when i do this it doesnt work and just hangs on frontend. You appear to have two “Add Video” buttons on this section. The second appears below “Add other content” after i click “add other content”. Not sure what this is for…

Finally, when i add video using Add other content”, the lightbox appears but i have to click twice to play video..once on Video Image and again on youtube video. Would be simpler to click once.. Also to exit out of ightbox i have to X twice to get back to portfolio page. Am i doing something wrong?

Thanks. Great theme BTW

Default-user
Mikeoc Purchased

I only downloaded the theme two days ago..so i would guess its the most recent version…

plusquare

Hi,

1. I’m afraid there is o way currently, you’d have to mess up with javascript and the css files

4. essenza\plusquare_admin\config-frontend\php\ajax.php remove lines 118 to 126

5. Check if the video you’re selecting is permitted form embedding. I’ll also try to recreate those steps. And I’ll add to the wishlist to add an autoplay option there

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Tontcho Purchased

Anybody in support?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Unikuum Purchased

Hi,

Im wondering if it is possible to animate text or just have text on top of the header image for instance on the image like the link below:

http://essenza.plusquare.pt/creative/about/

Thanks in advance! :)

plusquare

Text above an image? Well you could do it setting a background image. Or by creating a slider with just on slide where you can add text and button elements.

Regards

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