827 comments found

  • Elite Author
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Portugal

Hi everyone!

I won’t be able to reply here for a few days, I’ll be back monday (21st)

You can still make tickets on the support system and Lawrence will still be answering there.

Regards and thanks for understanding!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
eierund Purchased

Hi,

it looks like Wordpress 3.9 broke the Essenza Settings menus in the admin area. You can no longer click on the main items (general, etc…) to expand the actual sub-items (footer, etc…)

Can you guys look into this?

Thanks!

Default-user
eierund Purchased

Uh oh… seems like 3.9 broke a whole bunch of stuff! You can’t update any of your existing pages since the short codes don’t remember your previous content/settings.

Hopefully this will be an easy fix on your end!

plusquare

Hi,

Will take a look, thanks :)

Default-user
eierund Purchased

Great. Have you guys ever run Essenza through the theme check plugin?

http://wordpress.org/plugins/theme-check/

It seems that major updates of Wordpress seem to break Essenza and this may help to stay in compliance a bit better perhaps?

plusquare

Hi,

It was a simple issue to resolve, it was a javascript dependency issue which we already fixed, we’re also switching from our rich text editor to the wordpress default one which will make the admin faster and more wordpress users friendly :)

Update is for soon

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
eierund Purchased

Hi,

how do you guys recommend we use “relative links” with Essenza? When I create a button or image button instead of entering the static URL “http://spotbotmedia.com/about” I would like to enter just a “relative link” such as “about/” or “[home url]/about”

That way the site can used on staging servers as well.

Currently if I enter something like “about/” as the link I still get redirected to “http://spotbotmedia.com/about” but it seems to break ajax page loading as the header is also reloaded with the new page. (curiously the footer doesn’t have to reload, though)/

What’s your official solution for using relative links with Essenza that does’t break ajax page loading?

It must be possible since the main menu items all seem to be of relative nature.

Thanks,

Philipp

Default-user
eierund Purchased

Even using something like “index.php?page_id=42” as the link to another internal page seems to break the ajax loading. :(

plusquare

Hi,

To links added to the user essenza tracks for the site domain to load with ajax, you must have the absolute path I’m afraid.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I did a ticket 4 days ago (Ticket #195724). Let me know something … Thanks

plusquare

Hi,

Sorry for the delay, my support guy should be answering tickets while I was away this past days but seems it wasn’t the case :(

We’ll try to normalize things again in the following days.

Regards

Default-user

Hi thanks for the reply and solution… but now doesnt work your system inside admin and now i cant select image for mosaic or other options… please tell me what you modified inside theme for return on previous state…

plusquare

Which version of essenza and wp do you have? We’re now working on the new wp3.9 fix, and also on some fixes.

Regards

Default-user

! wp3.9… OK I understand… i need to downgrade to 3.8

plusquare

Or wait for the update which should be uploaded today :)

Default-user

Great Work! everything works! thanks!! :-)

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
Mikeoc Purchased

Lots of issues with wordpress 3.9 on admin!! can you please advise asap?

Thank you

Default-user
Mikeoc Purchased

It appears there has been so much modifications to this theme that there will be alot of issues with WP upgrades in future…

plusquare

Hi,

We’ll investigate the issues with new wp version indeed :)

Sorry for the delay

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

yep on wordpress 3.9 the theme options doesnt work anything!! please an update

plusquare

We’ll work on it as soon as we can, sorry for the trouble

Default-user

Ok thanks for the reply i will waiting for the update.

Please i got another question please

how can i remove the Category Base(portfolio) from URLs in WordPress ?

for example by default is http://essenza.plusquare.pt/creative/portfolio/marius-fahrner/

but i want to have it like this “http://essenza.plusquare.pt/creative/marius-fahrner/” with out the portfolio slug Thanks a lot

plusquare

Hi,

Well I’m afraid there isn’t a way of doing that, unless you create a page for the work, but you’ll lose the portfolio work page functionality of course.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Theme doesn’t work on WP 3.9. About previous problems I “made tickets” support keeps silence a week (to this day).

One of the most beautiful themes ever. The worst operability of the theme and support I ever met.

What a pity…

plusquare

Hi,

Sorry for the delay, my support guy should be answering tickets while I was away this past days but seems it wasn’t the case :(

We’ll try to normalize things again in the following days.

Regards

INVISIBLE-DESIGN

Hello :) I can imagine what you going through now after all our comments. Good luck to you, will wait for the renewed theme!

plusquare

Hi, thanks for understanding :) I’ll work hard on it tomorrow so we can put it back on track for wp3.9

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I really love your theme. I have few questions before i’ll buy it : - Is it possible to have the slider in the home page ? - is it possible to have the gallery masonry in 2 3 columns ? - Do you know when the update for WP 3.9 will be ready ?

Best

plusquare

Hi,

So:

1. yes 2. yes 3. early-mid this week :)

let me know if I can further help you

Cheers

Default-user

Why my slider are not showing any picture ? I did load the demo creative and it was the same thing … Is it possible to have the fotter contact mail on the right but without twitter feed ?

My site : deschaud.fr

Default-user

it seems that there is a bug when i use thumbnail for images gallery. I always have a black part on the left of the thumbnail ( you can see that on my website ) only few pictures are normals ( and those images don’t have specifics thumbnails )

plusquare

Hi,

Seems like there is a javascript file missing on your server, check if you’ve uploaded everything.

As to the issues can’t really see what you mean, can’t see black on the left of the thumbnails, can you send a printscreen of it?

Thanks

Default-user

COOL !!! You are right about the js missing !! Now it’s working. I’m happy. For the thumbnails, i managed to fix it by adjusting the height.

I have one more questions : -Is it possible to put a text on thumbnails in a gallery ( not portfolio) when mouseover and kieeping the round icons ?

plusquare

Great :)

Unfortunately not possible, you can only define a title and description that will show up in the lightbox.

Regards

Default-user

That’s shame…. This is not possible by changing something in the CSS ?

plusquare

You’d have to change some php code also unfortunately

Default-user

ok, so i think i won’t do that. Maybe it’s a stupid question but how can i hide the “contact” text title when i open this page ? I look everywhere but wasn’t able to find how

Default-user

I find the solution ! I want to thank you for helping me and answering me so quickly !

plusquare

No problem, let us know if have any more questions :)

Don’t forget to rate essenza!

Cheers

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
  • Spain
nicomad Purchased

Hi, on wordpress 3.9 the theme options doesnt work anything!! Please we need a solution.

plusquare

Hi, will work on it tomorrow :)

Regards

plusquare

Hi again, seen you rated with 1 star lately. Can you explain us why so we can improve our product?

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I was going to buy the theme but after looking at all of these problems with the updates of WP I’ll have to wait or look for another theme )= Is this gonna happen with every update?

plusquare

Hi,

Essenza is stable now, we had some problems with some versions but it is working flawless now ;)

We’ll work on a wp 3.9 fix tomorrow also

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
im0not Purchased

Hi! Bug! Keyboard arrow buttons works only in Firefox, not in Safari or Chrome! :)

plusquare

Hi,

Yes thanks we’ve actually have solved that already, will come with next version

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, i guess latest wordpress version has messed up with the theme. Every page and shortcode i had made earlier, shows up as default when i open them. I dont know if you are aware of this, if you are im sure you are looking forward to solve it. Luckily my site was almost ready, but i will need to edit some earlier content later. Hoping you are aware of this and will be looking into it. Thanks

plusquare

Hi,

We’ve just received a couple of warning yes, we’ll investigate it tomorrow

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there,

I just bought the Essenza template and it seems that none of the functions in the template customizer work. Is it related to the new version of Wordpress as it has been mentioned in few comments recently 3.9? Any help? Thanks in advance

plusquare

Hi,

Yes seems that the changes to wordpress 3.9 are messing up with essenza a bit, we’ll correct it tomorrow

Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello, team

Oh, the same comment.. I upgraded wodpress 3.9 and it’s really difficult to create content. Please, if you’re so kind, ¿could you upgraded essenza too?

plusquare

Hi!

Thanks for reporting, yes we’ve been warned already. We’ll try to have it sorted by tomorrow :)

Regards

  • Elite Author
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Portugal

Hi!

Apologies to everyone, I’ve just arrived and this is a bit chaotic as our support guy seems to not be working and new wp 3.9 is messing up essenza.

I’ll try to resolve wp3.9 issue tomorrow and we’ll try to normalize things again soon.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Tontcho Purchased

Can anybody help me???

I have been waiting for 5 days to somebody of support to help me…

Laranz seems to be away…

Can you please take care of this ticket Ticket #200404

Thanks a lot.

Default-user
Tontcho Purchased

Laranz, I closed the ticket one hour ago after been waiting for 5 days to you to reply to it…

plusquare

Hi, sorry for the trouble, we’ll be normalizing everything this week, and push the wp3.9 fix

Thanks for your understanding.

Regards

  • Exclusive Author
  • India
  • Has been a member for 5-6 years
  • Beta Tester
  • Referred between 1 and 9 users
  • Envato Studio (Microlancer) Beta Tester

Hi Tontcho,

I didn’t see any open tickets under your name, the only ticket is opened is your newly created one #200404. Did you close the tickets accidentally? That might be the reason. Will looking the ticket now.

Thanks, laranz.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Boa tarde, Gostaria de saber quando sai a atualização para wordpress 3.9? Gostaria de saber o arquivo de alteração do modelo padrão das páginas eu criei um novo layout para a página mais o mesmo não apareceu o page builder

plusquare

Olá! :)

We’ve been working on the wp3.9 update all day, also making some very good changes and verifications needed so that the update is a solid update.

As to your question didn’t quite get what you meant.

(In english so it can answer to others as well :) )

Cumprimentos

Default-user

Good afternoon, I am creating a page template file and can not run Visual PageBuilder the model I created, would like more information.

I tried to find the default template that is already established in more topic I have not found the main file.

awaiting return.

plusquare

Hi,

Well still a bit confused. You’re trying to create a new custom page type? And you can’t find the default page admin functions? Sorry but creating extra functionalities like this would mean it’s out of our scope of support. Let me know if this is what you’re trying to achieve.

Regards

Default-user

Yes that’s right, I’m trying to create a new page using a new model most like to add the page buider that exists in the standard model. I wonder where is responsible for, the default template file.

thank you!

plusquare

Hi,

I can only direct on the right way as that goes beyond our theme functionalities and support as you might understand.

You can see here essenza\plusquare_admin\config-backend\config-pages\pages.php how we build options for the page type for example

Was this what you were looking for?

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Good afternoon, I am creating a page template file and can not run Visual PageBuilder the model I created, would like more information.

I tried to find the default template that is already established in more topic I have not found the main file.

awaiting return.

plusquare

Replied above :)

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
Mikeoc Purchased

Hi Any updates on wp 3.9? Cheers

plusquare

Hi,

We should update today still, we’re making a few extra changes and making sure everything is working top notch :)

Regards

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