825 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi I was having problems importing the demo content as it was saying that the server does not support Zipwrapper or something. I gave up and re-installed the same template on a completely different hosting company url to see if that would fix the problem if I switched hosts. Now the good thing is that I am able to import the demo content but the bad thing is that making changes to the them does not work. For instance when I try to upload a new logo the button does not work or when I change the color of links the changes are not working. What do I do?

plusquare

Hi!

Try setting the permissions of the file css/main.css to 777

Then try again to make some changes on the template customizer and save

Regards

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi Essenza Team,

your theme looks great, but it is horrible programmed – sorry. I bought the Template for several months (for a customer). I realized, that this Theme has lots of errors. Then i still waited for your great update. After i installed it, there were other (new) issues. Please update the “compatible Browsers” section. My Customer has still no Website!

The Page still crashes on ie 8 / ie 9. I think you must uncomment all “console.log”statements in production mode. I had a similar problem with another webpage on ie 8 / ie 9 (my own custom Template).

Default-user

Is there a way to disable the ajax functionality (because of the ie problem)?

I need to always autoplay the single-portfolio slidehsow. It make no sense that the Slideshow stops on mouse over, because the slideshow is in fullscreen mode.

plusquare

Hi,

All console logs are encapsulated with if statements for wp debug check. If you have wordpress debug enabled it wont work on ie. Also do you have essenza 2.4?

You can disable ajax functionality in the template customizer

Regards

Default-user

Ok, i’ve upgraded to 2.4. The Version 2.3.x. Now it is super sexy and in combination with WP super total cache, it is really very, very fast!

Thanks

Default-user

Sorry i mean, the previous Version was 2.3.x

Default-user

And what about the Slideshow of Portfolio Items. I need a way to stop the “mouseover” stop event. Also, if there is only one image in a single Portfolio item, i need to revert the ken burns effect, so that the image slides up, down, up, down,....

plusquare

Hi,

First of all we recommend to disable total cache now has essenza should now be fast enough to not need cache plugins. But if everything is working for you keep it.

As to the mouseover stop autoplay event we’ve made it default by mistake. Drop me an email if you want me to send you the correction.

As to the kenburns, that’s still not possible but might be a good add to a next version, added it to the wishlist.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, your theme and very beautiful but I am very disappointed! There are many bug, does not work in IE9, there problems when you make a post. I am very disappointed, I would have my money back!

plusquare

Hi!

Do you have version 2.4 of essenza? It is working for me on ie9 on browserstack. In which page were you getting an error?

Regards

Default-user

When I open the site in IE 8 it appears This is a modern site Which require a more recent browser to work properly. Please upgrade now! how do I solve this problem?

plusquare

Hi,

Essenza doesn’t support IE8, you can see that on the supported browsers list on essenza’s page

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Tontcho Purchased

Hi, anybody can take care of this Ticket: #208983… It´s about blurred images…

Also Iam waiting for this one for nearly 4 days… Ticket: #208854

plusquare

I’ve already replied there, sorry for the delay.

Regards

Default-user
Tontcho Purchased

Replied aswell! :)

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hey there, thanks for the great support! I have two questions. First is how to change the red color of the icons which appear in the hover effect in the gallery. I want to change the icon and the color.

The second is how to change the opacity of the info box in the portfolio. Is it possible to make it 50 percent transparent.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hey there, thanks for the great support! I have two questions. First is how to change the red color of the icons which appear in the hover effect in the gallery. I want to change the icon and the color.

The second is how to change the opacity of the info box in the portfolio. Is it possible to make it 50 percent transparent.

Thanks!

plusquare

Hi,

1. Template customizer -> Gallery -> Coloring

2. Unfortunately there’s no option to change that, you’d have to set it on the custom css field.

Regards

Default-user

Ok cool thanks. Can you give me the custom CSS code here? I do not know how to write it. Thanks

plusquare

Try this:

.work-panel , .work-panel .work-expanded{
background-color: rgba(0, 0, 0, 0.5);
}
.work-panel .panel-button{
background-color:none;
}

Add it to the custom css field in the template customizer. Let me know if it worked for you.

Regards

Default-user

Here there sorry there must be a wrong code, that does not work fine?

plusquare

Can you provide me a link so I can check it out?

Regards

Default-user

Can you tell me the mail address where to send it? I do not want to post it public because of my client. Thanks

plusquare

Hi,

Create a ticket in our support system then, make the ticket private :)

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Telefax Purchased

Is there a possibility to choose own fonts via the template customizer? i did use @font-face for the import of the font, but it would be much easier to just choose them from the google fonts panel as well. so far there is no possibility to choose different fonts for different slide elements and so on. that would be very great. one font would be courier in four cuts and another helvetica-like font i designed myself. this would be a very great achievement. so please tell me how to get into this. thank you very much. Tobi

plusquare

Hi Tobi,

For now you can only choose google fonts, we think this feature would bring more problems than beneficts, altough we already have it on the wishlist. Can’t you find some fonts from google fonts that come close to what you want?

Regards

Default-user
Telefax Purchased

i went through the search of the discussion and recognized, that you managed to do so if someone sent you the files. ain’t this possible anymore? i’d really appreciate this. i went through google fonts so many times i’m tired of it. i beg you to get me this fixed. greets tobi

plusquare

Hi,

The only option for now is to do it manually, I believe from what you’ve said that you already accomplished that right? We never added that option to anyone, we just gave some instructions to do so to another user.

Regards and sorry for the delay on the answer :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello,

Very happy with your theme so far.

What would be the easiest way to add a link to Slide elements > Images. I would like to be able to link to other slides.

plusquare

Hi,

Glad you’re happy with it :)

The best way to add a link to an image slide element would be to add a button element over the image with the same size and set the opacity of the button to zero in every instance.

Let me know if you got it.

Cheers

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Tontcho Purchased

Hi Bruno, Im still having problems with blurred images in my site. Uploading an image 1600×1200 px (70 Photoshop), the problem is the same even if you use: fullscreen, fit or normal. The worst result is with fullscreen mode.

I tried to upload the same image twice this size, 3200×2200 px and the blurred problem continues. I have even uploaded this image in 3840×2160 px and the result is the same (fullscreen still the worst).

In normal devices and in retina devices, the image still blurred.

Also, in my Iphone 5S the image is completely blurred.

You said that the max image size is 1600px that essenza reduces to if bigger, but seems that it doesn´t work for me. Also there is no sense in uploading bigger images with high resolution if you will only have a 1600 px…

Can we found a solution?

thanks!

plusquare

Hi,

1600px wide should be more than good for web purposes, I can remove that limitation for you. But let’s stick this to the ticksy ticket. Sorry for the delay Lawrence has been away and I’m a but over busy these days.

Regards

Default-user
Tontcho Purchased

Ok, see you on ticksy ticket! thanks bro!

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
Mikeoc Purchased

Hi

Can someone please advise on ticket: #210902?

Thank you

plusquare

Hi,

It has been replied :)

Regards

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi, just a couple of issues I’m running into.

1. All accordion tabs are always open and won’t do anything when clicked. Before it worked fine. How can I fix it? See: http://www.videoink.co.uk/video/?page_id=28

2. The Twitter feed won’t work. An error message comes up, and the site won’t load wen any Twitter short codes are used.

3. On the gallery page, how do I get a Youtube video to play automatically when the thumbnail is clicked?

Thank you.

plusquare

Hi!

It seems to be working for me number 1. Which browser did you test in?

2. Have you set your twitter api settings on the template customizer?

3. There’s no option for it but you can do it by changing (if you have version 2.4), line 804 of the file essenza/plusquare_admin/config-frontend/php/ajax.php from:

$href = plusquare_get_social_video_url($type, $video_id);

to:

$href = plusquare_get_social_video_url($type, $video_id, "1");

Let me know if it worked.

Regards

Default-user

Hello! Thank you for that, here is my feedback.

1. Fixed. :)

2. I have set my API settings but I get this error message: Fatal error: Class ‘OAuthSignatureMethod_HMAC_SHA1’ not found in /home2/videoink/public_html/video/wp-content/themes/essenza/scripts/twitteroauth/twitteroauth.php on line 61

3. The code change didn’t work, the video still pops up without playing automatically.

plusquare

Hi,

1. Great :)

2. Well that seems to be your server configuration, take a look here: http://www.htmlgraphic.com/oauthsignaturemethod_hmac_sha1-not-found/ try following the steps there

3. Strange, do you have essenza version 2.4? It seems that the iframe still has the autoplay set to 0 (false) instead of 1. Did you apply the change in your server?

Regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Netherlands

Installing the demo content doesn’t work. I get this -> http://goo.gl/hvBnE6

How can I fix this?

plusquare

Hi!

Well that’s pretty strange. Did you change wordpress’s upload images location? Also try setting the permissions of the file essenza/css/main.css to 777 then head to the template customizer and press save. Let me know the results of this.

Regards

MichaelK1985

Try this but without succes. Is it possible to contact you by email so that you can help me with this?

plusquare

Hi,

Can you create a ticket on our support system at plusquare.ticksy.com ? Provide us some wp admin credentials, ftp credentials would also be good to not slow things down.

Regards

  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
amelis Purchased

How do I change the easyBackground background-color?

I put some custom css but easybackground turn background to BLACK.

Thanx

plusquare

Hi,

You have a background color setting for each page, you don’t have to change neither should with css as it won’t surt any effect as you might have seen :P

Regards

Default-user
amelis Purchased

I use Marketpess plugin which creates /store/shopping-cart page and added on the essenza settings -> general -> custom css but it doesnt work and I think it’s the easybackground class. Thanx

plusquare

Hi!

Well what you could do then is set the easy background to display none, you just need to select the appropriate class though, like the following:

.page-template-default .easyBackground{
     display:none !important;
}

You need to replace page-template-default by the page type that shopping cart creates, something like this maybe: page-template-shop? This class appears on the body on that page, look into it. Let me know if you got it working.

Regards

Default-user
amelis Purchased

thanx it worked! PEACE

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have the same question like “amelis” one hour ago. I want to integrate the plugin “the event calendar” which creates some own page ”../events”. Also tried custom css, but didn’t work. Always turned back to BLACK. Please can you help?

plusquare

Hi,

Take a look to the asnwer hi gave to amelis, should be exact same thing for you :)

Regards

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
Mikeoc Purchased

Hi I am using the following style in custom styles in template customizer; #menu a:hover { color: #ffffff!important; } #menu a:active { color: #ffffff!important; }

The hover is changing to white but it is not changing to white when thatmenu item is selected.

can you please advise.

thanks!

plusquare

Hi Mike,

You can change those colors in the template customizer, why are you setting those in custom css? Didn’t you spot the options or are you trying to make something else?

Regards

Default-user
Mikeoc Purchased

I cant see where i change the menu text “active” color. Can this be set from customizer?

plusquare

That we don’t have undfortunately yes :)

you can target the current page with css in the menu with:

.current_page_item{
color: #ffffff!important;
}

Give it a try, haven’t tested it out.

Regards

Default-user
Mikeoc Purchased

Hi i ahve tried this is custom css and it does not appear to work

plusquare

Can you provide me the link to your site?

Thanks

Default-user
Mikeoc Purchased

Please see ticket: #214779

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Awesome template. I’d like to make the homepage standard page load the default portfolio template at the top. Homepage standard uses the default template and when I push on ‘load page’ there is no option to select the default portfolio. Is there a way to achieve this ability to load the portfolio at the top of the homepage standard? Or rather is there a way to add text and copy to the bottom of the portfolio template as an alternative solution?

plusquare

Hi,

Thanks :) Although I’m afraid what you want, if I understood correctly, is not possible. Combining default pages and the portfolio page type isn’t possible, you can though create image galleries on a default page like shown here: http://essenza.plusquare.pt/corporate/ on recent projects.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
TibAdam Purchased

Hi, I have a problem.

I have to create a new work on Portofolio but when I click on “choose image” button nothing happens.

I can’t add any photos to my work.

plusquare

Hi,

Try disabling all your active plugins to rule out any incompatibility.

Regards

Default-user
TibAdam Purchased

All plugins are disabled but the problem remains

plusquare

Can you create a ticket in our support system and provide us some wp admin credentials so we can check better what’s the problem?

Thanks!

Default-user
TibAdam Purchased

Please, Can you show me the support system url? Tnx

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hey there – I need help with the slider loader – when I start the slide show there is the loader and a grey background – then the slideshow begins. I made the whole side white so it would be cool to have that blank background before the slideshow starts even in white and not with the grey. Can you tell me where to change that?

plusquare

Hi,

Try the following, open essenza/header.php and edit line 227 replacing #111111 by #ffffff. Let me know if that did the trick.

If not drop me the link to your site.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
mioii Purchased

hi, were i can find a tutorial to create a child theme for essenza? thanks

plusquare

Hi,

Try checking the comment made here: http://themeforest.net/item/essenza-responsive-grid-portfolio-theme/5796249/comments?page=38#comment_6572634

It hasn’t been a big concern for us still making sure child themes creation works perfectly

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’m wondering if there is a simple way of keeping the desktop horizontal menu in the ipad horizontal view rather than having the menu icon show on the right side. I think it is a better navigation to allow the menu to show horizontally at the top while on the desktop.

plusquare

Hi,

I’ll add that to the wishlist, altough it would only show up if it add space for the menu to display.

Regards

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